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Workplace English Podcasts

BEP 68: Telephoning - Checking Back and Confirming

05 Mar 2024

Introduction

Talking on the telephone is a skill that you can develop by paying attention to the different things that you have to remember.

Many times, you need to take down details like names, addresses and telephone numbers. You should always repeat these details back to the caller and confirm with the caller that you have noted them correctly. This is especially important if you are speaking to someone for the first time.

You should take down their name and contact details very carefully and confirm all the details with the caller before ending the call.

Situation

Andy Wang has been asked by his boss, the Training Manager, to collect some information on language consultants offering in-company training courses. Andy then phones World Language Centre after seeing an advertisement in an English language learning magazine. Amy Nassar handles all phone enquiries for World Language Centre. It's very important that she notes down the details of each enquiry very carefully. She has developed several techniques to ensure that she notes down the correct information.

 

BEP 09 - Reporting on Progress

BEP 80: Passing on Telephone Messages to Clients

BEP 28: Structuring a Business Presentation

BEP 49: Business Negotiations - Concluding a Deal

BEP 79: Small Talk with Colleagues

BEP 51: Talking About Your Work

BEP 03 - Controlling Business Meetings and Expressing Opinions

BEP 96: Speculating About the Past

BEP 35: Avoiding Communication Problems at Work

BEP 74: Giving and Receiving Verbal Instructions

BEP 08 - Discussing Options in Meetings

BEP 85: Telephone Communication Problems Part 1 - A Bad Line

BEP 88: Accepting and Refusing Business Invitations

BEP 21: Taking Telephone Messages

BEP 52: Chairing a Business Meeting

BEP 95: Speculating About the Present

BEP 24: Expressing Agreement and Disagreement

BEP 12 - Telephone Talk - Sales Techniques

BEP 72: Welcoming Business Visitors

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