Business English Tip of the Week

There are two kinds of introductions: self-introductions and three-party introductions.

When do you introduce yourself? When you recognize someone and he or she doesn't recognize you, whenever you're seated next to someone you don't know, when the introducer doesn't remember your name and when you're the friend of a friend. Extend your hand, offer your first and last names and share something about yourself or the event you're attending.

Tip: In a self-introduction, never give yourself a title such as Mr., Ms., Dr., etc.

In a three-person introduction, your role is to introduce two people to each other. In a business or business/social situation, one must consider the rank of the people involved in order to show respect. Simply say first the name of the person who should be shown the greatest respect. And remember, gender (whether someone is male or female) doesn't count in the business world; protocol is based upon rank. Senior employees outrank junior employees, and customers or clients outrank every employee (even the CEO).

Begin with the superior's name, add the introduction phrase, say the other person's name and add some information about the second person. Then reverse the introduction by saying the second's name, followed by the introduction phrase and the superior's name and information. When a three-party introduction is done correctly, the two people being introduced should be able to start some small talk based upon what you shared about each of them. Introductions should match, so if you know the first and last names of both people, say both. If you know only the first name of one person, say only the first names of both.

Examples:

"Mr. Brown, I'd like to introduce Ms. Ann Smith, who started yesterday in the Accounts Department. Ann, this is Douglas Brown, our CEO."

(Ann would be wise to call the CEO “Mr. Brown” right away and not assume she may call him by his first name. Always use the last names of superiors and clients until you are invited to do otherwise.)

"Pete, I'd like to introduce to you Doug Brown, our CEO. Doug, I'd like you to meet Pete Johnson, who's considering our firm for his ad campaign."

Tip: Don't say "I'd like to introduce you to...", but rather "I'd like to introduce to you...."

Tip: Always stand for an introduction.

To succeed in business, you need good social skills. Knowing how to shake hands and handle introductions can give you an advantage over your competition!

FOR

We use for when we are talking about the duration of an action or state, i.e. how long something takes:

For is a preposition here. Although generally used with the present perfect tense, for is also used with other tenses.

SINCE

We use since when we are talking about the time the action or state started:

Since can be a preposition (since five o'clock) or a conjunction (since I met her). Since is usually used with the present perfect tenses.

AGO

Ago is used to say when past events happened, going back from today to the past:

Ago is an adverb and is used with the past tense.

In the key expressions box below, you'll find a number of standard phrases that you might find useful when accepting and refusing business invitations. Click on the audio link to listen to the expressions.

The use of "there is" and "there are" signals weak structure and hides the real verb. Often these words are followed by "who" or "that." which indicates the sentence should be rephrased.

Interviewing is an important task that shows your ability to ask relevant questions and identify key skills in prospective employees. Conducting an interview efficiently is a critical task, since hiring the wrong person can cost your company a lot of time and money. Often, there are standard interview styles and formats which can be used to conduct interviews, but you should also remember that conversation is spontaneous and can lead in different directions. It is always better to think ahead and to prepare questions for different scenarios.

Some key points to remember are:

• Keep each interviewee's details in mind and ask questions that are relevant to their backgrounds and qualifications, and that are built around the job description.
• Remain friendly and alert at all times.
• Keep your tone pleasant and interested, but impersonal.
• Use key words and phrases from the interviewee's responses to lead the conversation forward.
• Remember that body language and visual cues are often as important as what is said.
• Examine the interviewee's resume carefully to ensure that you ask relevant questions.
• Take brief notes on the candidate's responses so that you don't forget anything important that they have said.

Use numbered lists when working with instructions that are to be carried out in sequence. If the sequence of items is not essential, use bullets.

Example of a Numbered List:

Example of a Bulleted List:

When agreeing to a request, agree to it in a positive manner. Don't just say 'Ok' or 'All right.' Use these positive phrases:

Sometimes, you may be undecided and unable to give a definite answer at that moment. In such cases, use these phrases to buy yourself a little time:

At other times, you may agree to a request but with certain conditions. Then you can use these phrases:

Declining a request is more difficult. Don't decline a request directly. Use one of tentative the phrases below and follow it up with a good reason:

There is something about writing that makes us express ourselves more formally than we would do in speech. For example, you might chat with a co-worker about how you are going to evaluate a marketing campaign. But when you sit down to write a report about it, for some reason you find yourself writing about "the evaluation of the marketing campaign".

This habit, which we call nominalisation, is very common in all areas of government and the business world. What happens is that instead of using a verb, for example, to evaluate, the writer uses the related noun, evaluation.

You're probably thinking that there's nothing wrong with that, but nominalisations appear all over our writing. They lengthen our sentences and make the writing less lively, less human and more official. They prevent our writing being clear as actions are hidden in the nouns.

Here's an example:

Of the verb-noun problems the "made" trap stands out as the most common:

• made a suggestion (suggested)
• made a recommendation (recommended)
• made a choice (chose)
• made an agreement (agreed)
• made a presentation (presented)
• made a proposition (proposed)
• made a decision (decided)
• made a revision (revised)

Other common verb-noun problems include:

• gave an explanation (explained)
• submitted a resignation (resigned)
• expressed opposition (opposed)
• took under consideration (considered)
• provided maintenance (maintained)
• reached a conclusion (concluded)
• provided information (informed)
• provided a quotation (quoted)
• came to a realization (realized)
• conducted an investigation (investigated)
• put on a performance (performed)
• led to a reduction (reduced)
• had a suspicion (suspected)
• had an expectation (expected)
• used exaggeration (exaggerated)
• gave authorization (authorized)

When you are asking someone to do something for you or trying to influence their actions, you can often show that you want to be polite by saying things in an indirect way:

Generally speaking, the more indirect the expression you use, the more polite you will seem. If you are too direct you may be considered impolite. However, the more indirect expressions can sound "too polite". When deciding which expressions are suitable for which situations it is useful to ask certain questions.

1. What is the relationship between the speaker and the listener? More direct expressions are often used between friends or when the speaker is in a position of authority.

2. How important is the action to the speaker? Usually, the more important the action, the more indirect the expression.

3. How much inconvenience will the action cause for the listener? If, for example, the listener is being asked to make a lot of effort or do something which they do not usually do, the speaker will probably use a more indirect expression.

¹ Note that 'but' and 'and' do not take a comma when both clauses are relatively short.
² restrictive relative clauses = they tell us which person or thing, or which kind of person or thing, is meant;
non-restrictive relative clauses = they tell us more about a person or thing that is already identified.
³ When an appositive is only one word, no comma is needed.

There are a number of ways of making a self introduction. It usually needs to be on a case-by-case basis; however, here's some more basic advice and sample dialogues to get someone's attention and finally make an acquaintance.

Making a Comment

Make a comment to someone about the situation you're in or the environment. Once they've responded, introduce yourself.

Use a Third Person to Get an Introduction

If the person you want to introduce yourself to is speaking to someone you already know, then take it as a chance to get acquainted. Walk towards them and say hello to your friend or the person you know. An introduction can then follow naturally. This isn't strictly a self-introduction.

When You Know the Person's Name

If you want to introduce yourself to a person you only know by name, you can start a conversation by confirming their name - "Mr Reynolds?' Once you get their attention, continue by stating how you know about them and then introduce yourself.

Many adjectives are followed by a particular preposition. Below is a list of adjectives + preposition combinations that are commonly used in business.

Some of these adjectives can be followed by either of two or more prepositions, sometimes resulting in a slight change of meaning. In other cases, the preposition which follows the adjective is determined by whether a person or a thing follows.

Now read through the following list of combinations and example sentences. Then try completing the exercise that follows by clicking the 'Next' button at the bottom of the page.

affiliated to / with

angry about something

angry with someone

associated with

aware of

bad / good at something

concerned / worried / anxious about

concerned with (= involved with)

confident of

different from / to something / someone

disappointed in a person / by something

familiar with

happy / pleased / satisfied with someone / something

interested in something

involved in / with

open to

ready for something / someone

related to

responsible for something / someone

sensitive to

specialised in

suitable for

typical of someone

There are a number of ways of making a self introduction. It usually needs to be on a case-by-case basis; however, here's some basic advice and sample dialogues to get someone's attention and finally make an acquaintance.

Direct Introduction

The direct approach works for most people who have the confidence to do so. Simply go up to the person whom you want to introduce yourself to. Say "hello,' offer a handshake, and tell them your name.

If, however, it is a group you are approaching, politely ask if you can join them.

Giving a Compliment

Giving a compliment is also a good tactic. Remember to give a compliment that you really mean. Sincerity is the key here. You can start the conversation with a statement like, "I like your shirt' or "You have a nice watch'. The other party can reply with a "Thank you'. From that point, be prepared to talk about the object you are complimenting on to prove that you really admire it. After a minute or two, or when appropriate, start introducing yourself.

Whether you're describing yourself during an interview, writing a resume/CV, or talking about the personality of a subordinate or colleague being considered for promotion, you'll find it useful to familiarize yourself with the 20 common adjectives below. All these adjectives describe specific aspects of someone's personality, specifically the areas of someone's personality that determines their suitability for a particular job or type of work.

Some of the adjectives below have similar meanings. It's important, therefore, that you learn the minor differences in meaning if you are to use them accurately. If you are unclear about the differences, consult a good monolingual advanced learner's dictionary.

Note: When attending a job interview or writing a resume/CV, make sure you choose the adjectives that best suit your potential position. "Aggressive" might catch the eye of a law firm, but would likely scare an employer in the customer service field.

Useful Phrases:

Below are some useful phrases in which the above adjectives could be used:

1. Listen Positively and Empathise

Don't try to defend yourself or the company. Allow the customer to let off steam. Show understanding.

2. Admit the Mistake and Apologise

Don't put the customer on the defensive or question his judgement. Admit mistakes immediately.

3. Accept Personal Responsibility

For customers, you are the company. They don't care whose fault it is. You have to deal with it. If the problem can be dealt with only by someone higher in the hierarchy, stay with the customer until it is clear that the problem is being resolved.

4. Act Immediately

Show customers that you are taking their complaints seriously.

5. Offer Compensation (if possible)

Demonstrate your concern practically if you are able to. Often, the form of compensation is less important than the thought.

6. Thank the Customer

We should be grateful for complaints. It's one way we can find out how to improve our service. Remember, too, that it costs five times as much to gain a new customer as to keep an old one.