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Technical FAQs


If you cannot find an answer to your question in the Technical FAQs below, you can submit your question to the Technical Support Desk. Just click on the link at the top of the page.

  • What are the minimum technical requirements to run Workplace English Training E-Platform?

    To be able to view Workplace English Training E-platform you will require:


    • Windows XP, Vista, 7
    • A modern Web browser
  • Which software programs do we need to use all the features of the E-Platform?

    Workplace English Training E-Platform has been in development over a number of years. As a result, for some of the older content will require you to have specific software programs installed on your PC.


    In particular, we have embedded a number of different mp3 players in the lessons.


    To view all the features of the E-Platform you will require the following software:



    WINDOWS MEDIA PLAYER (plays mp3 files)



    ADOBE ACROBAT READER (opens PDF files)



    JAVASCRIPT (up-to-date Javascript software is needed to display certain pages)

  • How can I view/print offline worksheets and transcripts from the site?



    You will need Adobe Acrobat Reader to open, view and print out all offline worksheets, study notes, functional language lists, flashcards and transcripts associated with the interactive lessons



    If you don’t have “Adobe Acrobat Reader”, you can download it for free by following this link.




    You will need Microsoft Word to open, view and print out all the 1500+ documents included in the Download Centre.

  • How do we play or download mp3 files (podcast lessons) on the site?

    Listening to our mp3 Podcast Lessons on Site


    You can listen to our podcast lessons on our website using the embedded mp3 Flash player on this page (click here... ).


    Beside the mp3 Flash player, there’s a text link ‘Play in Pop Up’. Click on this link if you would like to play the audio file in a pop up window. The mp3 Flash player will become visible within the pop up window.


    If for example you would like to navigate away from the podcast page (e.g. to read the podcast transcript) while listening to an audio file, you should play the file in a pop up.


    When playing an audio file using the Flash player, you can pause it, rewind/forward wind it at any time.


    Downloading our mp3 Podcast Lessons


    Downloading lets you save a copy of your chosen audio file onto your computer. You can then listen to this whenever you want, or even transfer it onto your portable MP3 player. However, you cannot download mp3 files directly from the podcast page (click here... ).


    To download an mp3 file you need to enter the Subscriber’s area of the website and find the relevant Business Speaking Skills topic.


    On the podcast lesson page, you’ll find a text link to the mp3 file.


    To download the file you need to right click the download link. You should then see a list of options including either "Save Target As…" or "Save Link As…". If you select this option (or a similar option containing the word "save") you should be able to save the audio file (MP3) to your computer. Remember to save it to a folder you'll be able to find again later.


    If you click on the Download link using the left hand button on your mouse, the audio will usually play. How this happens will depend on the set up and settings of your computer. Usually your default media player will open and the audio will start playing automatically.

  • How can I listen to the audio content of the site?

    All the audio files featured in Workplace English Training E-Platform are in mp3 format. Click on an audio link to listen to an audio file.

    If the file is in the form of a text link, it will automatically open in your Windows Media Player unless you have set another media player as your default audio player.

    You can listen to an audio file as many times as you want by clicking the play button on your media player.

    If you would like to download the mp3 files to your PC or mp3 player, right click the text audio link and 'Save Target As'. Then save the file the directory where you would like to store it.

  • I have lost both my username and password for the second login. I've used your forgotten username/password facility but I didn't receive an email with the information. How can I retrieve this information?

    The lost username/password facility functions correctly.


    If you use this facility and you do not receive an email notifying you:


    1) Make sure you input the same email address as when you registered.


    2) Ensure that your first login screen details are correct.


    If the above fails, you should register again as a new user (corporate sub-account users only). If you are an individual subscriber, please email us and we will reset your account.

  • Some of the exercises, especially the older ones, show up as a blank box. How can I get these exercises to display?

    If certain exercises are not displaying, you are missing the necessary software on your computer to view them.


    Our older exercises use Javascript. If you cannot see a Javascript exercise (you may see only the frame), a Javascript icon should flash in the bottom right hand corner of your browser. Then follow these instructions:


    1) Click on the Javascript icon and follow the link to the free software download page.

    2) Download and install the software (just follow the on-screen instructions).

    3) Refresh the page you were on.

    4) The Javascript exercise will display.


  • When I try to login, I can see the second login screen but I cannot see where to enter my username and password. What should I do?

    If you are a new user or a registered user and cannot see the form in the second login screen, click on the button 'Switch to Standard Mode'.

  • After I last logged in through the second login screen, the second login screen remained. Usually, I pass through to your home page. How can I fix this?

    To correct this problem:


    1) Clear your browser cache.

    2) Repeat the login procedure.

  • Sometimes, when I'm browsing through the html pages in the subscriber's area, some pages have overlapping text. Or sometimes, images are overlapping text in the wrong place. What can I do to correct this?

    Clicking the refresh page button on your browser will correct this problem.

  • From time to time, when I try to login I see a page with the note 'Invalid Token'. Then I cannot login. What should I do to login when I see this note?

    If you see 'Invalid Token,' you can do two things:


    1) Return to the last page using your back button.

    2) Click the page refresh button in your browser menu, then try to login again.


    If this doesn't solve the problem:


    1) Clear your browser cache.

    2) Try to login again.

  • Sometimes, I see an out-of-date Word of the Day, Business English Tip or Podcast. How can I see the new page content?

    If you see a content page with a past date showing, you need to refresh the page in your browser. Either click on the refresh button or click Ctrl + F5. The most up-to-date page will then show.

  • I've noticed one or two broken links on the site. Where should I report these?

    This is a huge site! If you notice a broken link, please inform us so we can fix it. Use the site contact form to let us know: You can find the link to the contact form at the top of the page.

  • How can I play the audio content embedded in the back issues of The Language Key magazine?

    You can access the past issues of The Language Key magazine here:


    Click on the link to any magazine issue and the PDF file will open either in your default PDF reader (such as Adobe Reader, Nitro Reader, etc) or in your internet browser (such as IE, Firefox, Safari, etc.)


    You must select to open a PDF file in your browser if you want to access the audio content of each issue. If you download a PDF to your PC you will not be able to play the audio content. To ensure that the PDF file opens in your browser, please follow the instructions on this page: