Writing Goodwill Letters

Goodwill letters are actually social letters written to business contacts. They are used to show your business associates (clients, customers, contractors, etc.) that you are not... Readmore...

China's Inflation Rises Sharply

Thirty years ago, few people paid close attention to China’s economy. Today, though, with the ever connecting global net, China’s economy is a hugely important part of... Readmore...

Telephoning: When Someone is Unavailable

Neela works for Cathay Designs as a receptionist. You're going to listen to three calls that Neela takes one morning. In each case the person that the caller wants to speak to is... Readmore...

The Language of Personal Banking

Here we're going to look at the language used in personal banking. In three dialogues we’ll introduce you to some common words and phrases connected with a number of... Readmore...

Letter to the Editor: Improving Your Writing

Dear Tania, I am working as an executive in Kuala Lumpur, the communication with our customers are in English, therefore I have to send e-mail, letters, etc., you know, but the... Readmore...

ESL Book Review: Giving Presentations

The One Step Ahead Series is for people working in business who need to communicate more effectively in a range of real-life situations in English. Each title provides up-to-date... Readmore...

American Business Etiquette Guidelines

Business conversation may take place during meals. However, many times you will find more social conversation taking place during the actual meal. The business discussions are... Readmore...

Business English Grammar and Usage Test

Workplace English Training E-Platform's Learning Centre includes many business English tests. Business English tests differ from standard English tests in that they focus on... Readmore...