Writing Clear Instructions

At some time in your working life, you may have to write some instructions in English. Whether it’s explaining how to use the new codes for a photocopier or writing detailed... Readmore...

Cultural Concerns When Meeting Westerners

When meeting a western business client, in order to get the most out of the meeting it is important to consider not only the business at hand but the cultural expectations of the... Readmore...

Strategy for Customer Service

It is said that for every person who complains, there are 26 other people who suffer in silence, and each unhappy customer tells 10 to 16 other people. But if you address the... Readmore...

The Language of Production

As a result of ‘globalization’, manufacturing centres from all over North America and Europe have been moved to Asia, Latin America and other regions where production... Readmore...

Letter from the Editor: Pronunciation Styles

Dear Tania I first studied English at secondary school thirty years ago. I am now on a refresher course as I have changed job and need to use English in my work. My school... Readmore...

Taking Minutes of Meetings

Minute-taking is often seen as a secretarial job, but this is not necessarily the case as the responsibility can fall to anyone in the modern business workplace. Minutes are... Readmore...

Simplified English Jokes

Walking up to a department store's fabric counter, a pretty girl asked the clerk, "I want to buy this material for a new dress. How much does this cost?" "Only a kiss a yard, "... Readmore...

Business English Grammar and Usage Test

Workplace English Training E-Platform's Learning Centre includes many business English tests. Business English tests differ from standard English tests in that they focus on... Readmore...