Writing Replies to Complaints

A complaint is either justified or it is not. In this lesson we will focus on the language and organisation of complaints that are justified, i.e. where the customer is right in... Readmore...

China's Inflation Rises Sharply

Thirty years ago, few people paid close attention to China’s economy. Today, though, with the ever connecting global net, China’s economy is a hugely important part of... Readmore...

Telephoning: When Someone is Unavailable

Neela works for Cathay Designs as a receptionist. You're going to listen to three calls that Neela takes one morning. In each case the person that the caller wants to speak to is... Readmore...

Sales and Marketing Terms

Companies must sell their products or services to survive, and large companies can often spend hundreds of millions of dollars each year considering how to do this. From... Readmore...

Editing Your Business Documents

Producing a clean, error-free final draft isn't easy. Even the most carefully edited professional publications contain occasional typos. Most readers understand this and aren't... Readmore...

Longman Business English Dictionary

Longman Business English Dictionary is a complete and up-to-date guide to the language of business and commerce. This 593-page dictionary, with vocabulary words printed in bright... Readmore...

English Around the World: Brazil

This month we spoke to Joaquim de Assis, a 48-year-old farmer living in a town close to Rio De Janeiro in Brazil. Joaquim was fortunate to have had a good education unlike many of... Readmore...

Business English Grammar and Usage Test

Workplace English Training E-Platform's Learning Centre includes many business English tests. Business English tests differ from standard English tests in that they focus on... Readmore...