Writing Replies to Complaints

A complaint is either justified or it is not. In this lesson we will focus on the language and organisation of complaints that are justified, i.e. where the customer is right in... Readmore...

Understanding American Attitudes and Practices

Although America has a culturally diverse society, it is possible to describe some common American characteristics. Americans are often described as being friendly, yet tend not... Readmore...

Telephoning: Dealing with Persistent Callers

Persistent callers are people who keep calling until they can speak to a certain person. It may be your job to answer the phone and speak several times to the same caller. The... Readmore...

The Language of Shipping and Logistics

In this business vocabulary lesson, we'll be looking at the language of shipping and logistics. In two different situations, we’ll introduce some words and phrases for... Readmore...

Your Questions to the Editor

Should I put a capital letter after a colon? No, in most cases.  Yes, when the passage that follows is a full sentence and is longer than just a few words. For... Readmore...

Longman Business English Dictionary

Longman Business English Dictionary is a complete and up-to-date guide to the language of business and commerce. This 593-page dictionary, with vocabulary words printed in bright... Readmore...

Simplified English Jokes

Two friends meet in a bar. One says to the other, "I understand your wife has left you. You must be very sorry. I suggest you go home and drink a lot of beer to forget your... Readmore...

Test Your Business English

Workplace English Training E-Platform's Learning Centre includes many business English tests. Business English tests differ from standard English tests in that they focus on... Readmore...