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Workplace English Podcasts

BEP 33: Dealing with Hostile Situations at Work

22 Mar 2023


Conflicts between people are always going to happen. This is true for family relations as well as for workplace relations. Fortunately, most conflicts can be resolved. Patience is needed; so is a willingness to listen. And, of course, using the right words is critical. The English language has more than a million words. With some effort, you can find the right ones


Listen now to an exchange between Joe, the manager, and his subordinate Sally. Joe has generally tried to avoid encounters with her. He believes she has a hot temper and he doesn’t want to enflame it. This time, however, he has received a complaint from Rose, the project manager. And Joe must deal with the situation.


BEP 25: Communicating Action

BEP26: Dealing with Angry Customers

BEP 93: Ending a Conversation Politely

BEP 13 - Expressing Likes, Dislikes and Preferences

BEP 57: Showing a Visitor Around

BEP 20 - Employment Interview Techniques

BEP 15: Business Meetings - Developing and Argument Part 1

BEP 60: Explaining a Company's Organisation

BEP 92: Handling Difficult Requests

BEP 89: Getting Acquainted in Work Situations

BEP22: Business Small Talk - First Meetings

BEP 03: Controling Meetings and Expressing Opinions

BEP 46: Business Small Talk - Switching Techniques

BEP 90: Showing Empathy in Work Situations

BEP 91: Expressing Opinions and Agreement

BEP 87: Criticizing Someone in the Right Way

BEP 70: Handling Customer Complaints

BEP 84: Business Small Talk - Discussing Routine and Recent Past

BEP 86: Telephone Communication Problems Part 2: An Unclear Message