English Bites!
English Bites! are practical, bite-sized tips to help you improve your English for work. Published twice a week, the articles include useful advice covering different aspects of business English including grammar, vocabulary, writing, speaking as well as fun topics. It'll take just a few minutes to read each tip. You can subscribe to English Bites! from the Newsletters link above. After that, you'll receive notifications of all new tips by email.
Responding to Complaints: Functional Language |
28 Apr 2024
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Whatever the situation, however, you can follow the same basic structure when responding. You will need to reference the problem, say what action you are taking or have taken, apologize, and give your assurances that the problem will be rectified.
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Here we’re going to look at some functional language you can use when responding to complaints. The complaint could be an internal one or from one of your clients or customers. The complaint could range from something very simple such as pointing out an error in some figures, to something more complex such as a delay to the construction of a building project.A Funny Business Letter
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