Reporting Phrases

When passing on a message to a client we usually begin the message with an introductory phrase such as "Mr Rivers wanted me to let you know that..." or "Jack asked me to tell you that ..." to indicate that we are reporting a message from someone else. If the message has a number of parts, it is quite usual to introduce other details of the message in a similar way such as "He wants you to call..." "He asked me to remind you to ...." and "He wanted me to stress..." Using indirect phrases like these helps to soften the message, particularly if the language in the message is direct and commanding.

Let's look at two messages that make use of reporting phrases:

Mr Benson wanted you to know that the Archer account has cancelled their last two orders because of a customs problem. He wants you to call the Duty Ministry and see if you can track where the last two shipments are and then call Archer and see if you can get them to take those orders anyway. If they will only be another day or so, they may still take the goods. He wanted me to stress the urgency and that we get moving soon on this.

Ms Chambers asked me to let you know that the Thursday meeting has been moved to Friday morning at 10 a.m. And she also wanted me to tell you that they have shifted the meeting room from the 8th floor to the 9th. She asked me to remind you to bring six copies of your company's annual report.