BUSINESS LETTERS
|
- Standard Expressions for Ending Business Letters [more]
|
|
BUSINESS EMAILS & MEMOS
|
- Starting and Finishing Letters and Emails [ more... ]
|
- Confirming Prices and Orders [ more... ]
|
- Addressing Problems and Mistakes [ more... ]
|
|
|
- Clarifying and Confirming [ more... ]
|
|
- Informing and Notifying [ more... ]
|
|
- Developing and Appropriate Tone in Internal Email [ more... ]
|
- Contrasting Tone in Internal Emails [ more... ]
|
-
Writing Short Business Emails [ more... ]
|
-
Using Standard Expressions [ more... ]
|
|
BUSINESS TELEPHONE TALK
|
|
-
Cold Calls - Making Arrangements [more]
|
- Bad News: Making a Cancellation [ more... ]
|
- Handling Customer Complaints [ more... ]
|
- Checking Back and Confirming [ more... ]
|
- Handling Enquiries and Requests [ more... ]
|
- Telephone Communication Problems Part 1: A Bad Line [ more... ]
|
- Telephone Communication Problems Part 2: An Unclear Message [ more... ]
|
|
|
BUSINESS SMALL TALK
|
|
|
|
-
Small Talk Before a Business Meeting [ more... ]
|
-
Talking about Your Company and Work [ more... ]
|
|
BUSINESS SPEAKING SKILLS (including for specific business situations)
|
- Ending a Conversation Politely [ more... ]
|
- Expressing Opinions and Agreement [ more... ]
|
- Handling Difficult Requests [ more... ]
|
-
Conversation Techniques [ more... ]
|
-
Saying 'No' in the Right Way [ more... ]
|
-
Explaning a Company's Organisation [ more... ]
|
|
-
Entertaining Business Visitors in a Bar or Restaurant [ more... ]
|
-
Talking about Your Company and Work [ more... ]
|
-
Making Persuasive Arguments [ more... ]
|
|
|
|
|
|
BUSINESS SPEAKING FUNCTIONS
|
|
-
Asking For & Confirming Information [ more... ]
|
|
-
Giving Advice and Making Suggestions [ more... ]
|
|
|
|
BUSINESS PRESENTATIONS
|
-
Business Presentations - Referring to Visual Aids [ more... ]
|
-
Wrapping Up a Business Presentation [more]
|
|
-
Describing Graphs and Trends [more]
|
-
Structuring a Business Presentation [more]
|
- Handling Question and Answer Sessions [more]
|
|
BUSINESS NEGOTIATIONS
|
-
Business Negotiatons - Kicking Off and Stating your Position [ more... ]
|
-
Business Negotiations - General Skills 1 [ more... ]
|
-
Business Negotiations - General Skills 2 [ more... ]
|
-
Business Negotiations - General Skills 3 [ more... ]
|
-
Business Negotiations - Concluding a Deal [ more... ]
|
|
SALES
|
-
Pitching a Sale: Elevator Speeches [more]
|
-
Cold Calls - Making Arrangements [more]
|
- Pitching New Offers [more]
|
|
CUSTOMER SERVICE
|
-
Strategy for Customer Service [ more... ]
|
-
Good/Bad Customer Service [ more... ]
|
|
-
Welcoming Business Visitors [ more... ]
|
|
BUSINESS VOCABULARY
|
-
Methods of Payment in International Trade [ more... ]
-
Sales and Marketing Terms [ more... ]
-
Using Approximate Language [ more... ]
-
-
The Language of Advertising [ more... ]
-
Basic Financial Vocabulary [ more... ]
-
Talking About Your Company [ more... ]
-
The Language of Sales and Retail [ more... ]
-
Basic Customer Service Vocabulary in Context [ more... ]
-
Writing Numbers as Words [ more... ]
-
Phrasal Verbs about Using Money [ more... ]
|