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LEARNING MAPS - Clerks / Administrative Assistants

BUSINESS WRITING FUNCTIONS & FUNCTIONAL LANGUAGE

  • Standard Expressions for Ending Correspondence [more]
  • Using Standard Expressions [more]
 

BUSINESS EMAILS & MEMOS

  • Starting and Finishing Letters and Emails [ more... ]
  • Writing Short Business Emails [ more... ]
  • Using Standard Expressions [ more... ]
 

BUSINESS TELEPHONE TALK

  • When Someone is Unavailable [more]
  • Taking Messages [more]
  • Asking For and Confirming Information [more]
  • Placing, Changing and Canceling Orders [more]
  • Passing on Messages to Clients [ more... ]
  • Using Standard Phrases [ more... ]
  • Checking Back and Confirming [ more... ]
  • Dealing with Persistent Callers [ more... ]
  • Handling Enquiries and Requests [ more... ]
 

BUSINESS SPEAKING FUNCTIONS

  • Making Polite Requests [ more... ]
  • Clarifying and Confirming Verbal Instructions [ more... ]
  • Asking For & Confirming Information [ more... ]
  • Giving Advice and Making Suggestions [ more... ]
 

BUSINESS VOCABULARY

  • Employment Terms [ more... ]
  • Employment Terms [ more... ]
  • Using Approximate Language [ more... ]
  • Accounting Basics [ more... ]
  • Basic Financial Vocabulary [ more... ]
  • The Language of Personal Banking [ more... ]
  • The Language of Computers [ more... ]
  • Talking About Your Company [ more... ]
  • The Language of Human Resources [ more... ]
  • Everyday Office Vocabulary [ more... ]
  • Basic Banking Vocabulary in Context [ more... ]
  • Writing Numbers as Words [ more... ]
  • Understanding Banking Terms [ more... ]
  • Banking and Financial Terms [ more... ]
  • Banking and Financial Terms [ more... ]
 
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