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BUSINESS WRITING FUNCTIONS & FUNCTIONAL LANGUAGE
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- Standard Expressions for Ending Correspondence [more]
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- Giving Advice and Suggestions [more]
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- Using Standard Expressions [more]
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BUSINESS LETTERS
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- Standard Expressions for Ending Business Letters [more]
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BUSINESS TELEPHONE TALK
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Good/Bad Customer Service [more]
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Passing on Messages to Clients [ more... ]
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- Telephone Communication Problems Part 1: A Bad Line [ more... ]
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- Telephone Communication Problems Part 2: An Unclear Message [ more... ]
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- Handling Customer Complaints [ more... ]
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- Checking Back and Confirming [ more... ]
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- Dealing with Persistent Callers [ more... ]
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- Handling Enquiries and Requests [ more... ]
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BUSINESS SPEAKING SKILLS (including for specific business situations)
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- Ending a Conversation Politely [ more... ]
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- Expressing Opinions and Agreement [ more... ]
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Saying 'No' in the Right Way [ more... ]
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Explaning a Company's Organisation [ more... ]
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Showing a Visitor Around [ more... ]
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Talking about Your Company and Work [ more... ]
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Dealing with Angry Customers [ more... ]
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BUSINESS SPEAKING FUNCTIONS
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Clarifying and Confirming Verbal Instructions [ more... ]
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Asking For & Confirming Information [ more... ]
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Giving Advice and Making Suggestions [ more... ]
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CUSTOMER SERVICE
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Strategy for Customer Service [ more... ]
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Dealing with Angry Customers [ more... ]
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Good/Bad Customer Service [ more... ]
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Welcoming Business Visitors [ more... ]
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BUSINESS VOCABULARY
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Sales and Marketing Terms [ more... ]
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Basic Financial Vocabulary [ more... ]
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The Language of Computers [ more... ]
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Talking About Your Company [ more... ]
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The Language of Sales and Retail [ more... ]
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Basic Customer Service Vocabulary in Context [ more... ]
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