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BUSINESS TELEPHONING:
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When Someone is Unavailable [more]
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Asking For and Confirming Information [more]
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- Passing on Messages to Clients [ more... ]
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- Checking Back and Confirming [ more... ]
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- Dealing with Persistent Callers [ more... ]
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- Handling Enquiries and Requests [ more... ]
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BUSINESS SMALL TALK
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BUSINESS SPEAKING SKILLS (including for specific business situations)
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- Ending a Conversation Politely [ more... ]
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Saying 'No' in the Right Way [ more... ]
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Showing a Visitor Around [ more... ]
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BUSINESS SPEAKING FUNCTIONS:
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Clarifying and Confirming Verbal Instructions [ more... ]
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Asking For & Confirming Information [ more... ]
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Giving Advice and Making Suggestions [ more... ]
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BUSINESS VOCABULARY
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Basic Financial Vocabulary [ more... ]
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The Language of Computers [ more... ]
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Talking About Your Company [ more... ]
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Everyday Office Vocabulary [ more... ]
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Basic Customer Service Vocabulary in Context [ more... ]
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