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LEARNING MAP - Office Receptionists

BUSINESS TELEPHONING:
  • When Someone is Unavailable [more]
  • Taking Messages [more]
  • Asking For and Confirming Information [more]
  • Passing on Messages to Clients [ more... ]
  • Using Standard Phrases [ more... ]
  • Checking Back and Confirming [ more... ]
  • Dealing with Persistent Callers [ more... ]
  • Handling Enquiries and Requests [ more... ]
 

BUSINESS SMALL TALK
 

BUSINESS SPEAKING SKILLS (including for specific business situations)

  • Ending a Conversation Politely [ more... ]
  • Saying 'No' in the Right Way [ more... ]
  • Showing a Visitor Around [ more... ]
 

BUSINESS SPEAKING FUNCTIONS:
  • Making Polite Requests [ more... ]
  • Clarifying and Confirming Verbal Instructions [ more... ]
  • Asking For & Confirming Information [ more... ]
  • Giving Advice and Making Suggestions [ more... ]
 
BUSINESS VOCABULARY
  • Employment Terms [ more... ]
  • Employment Terms [ more... ]
  • Basic Financial Vocabulary [ more... ]
  • The Language of Computers [ more... ]
  • Talking About Your Company [ more... ]
  • Everyday Office Vocabulary [ more... ]
  • Basic Customer Service Vocabulary in Context [ more... ]
 
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