• Business Communication Skills - Using Modal Verbs to Speculate About the Past [ more... ]
  • Business Communication Skills - Using Modal Verbs to Speculate About the Present [ more... ]
  • Business Communication Skills - Ending a Conversation Politely [ more... ]
  • Business Communication Skills - Complimenting Someone at Work [ more... ]
  • Business Communication Skills - Expressing Opinions and Agreement [ more... ]
  • Business Communication Skills - Handling Difficult Requests [ more... ]
  • Business Communication Skills - Showing Empathy in Work Situations [ more... ]
  • Business Communication Skills - Getting Acquainted in Work Situations [ more... ]
  • Business Speaking Functions - Accepting and Refusing Business Invitations [ more... ]  
  • Business Telephone Talk - Telephone Communication Problems Part 1: A Bad Line [ more... ]
  • Business Telephone Talk - Telephone Communication Problems Part 2: An Unclear Message [ more... ]
  • Business Speaking Skills - Discussing the Future and Future Certainty [ more... ]
  • Business Small Talk - Discussing Routine and Recent Past [ more... ]
  • Business Small Talk - Discussing a Colleague [ more... ]
  • Business Telephone Talk - Bad News: Making a Cancellation [ more... ]
  • Business Small Talk - Small to with Colleagues [ more... ]
  • Business Telephone Talk - Passing on Messages to Clients [ more... ]
  • Customer Service - Strategy for Customer Service [ more... ]
  • Business Speaking Functions - Introducing Yourself at Work [ more... ]
  • Business Telephone Talk - Using Standard Phrases [ more... ]
  • Business Speaking Skills - Giving and Receiving Verbal Instructions [ more... ]
  • Business Speaking Functions - Making Polite Requests [ more... ]
  • Business Telephone Talk - Finalizing Agreements [ more... ]
  • Business Speaking Functions - Welcoming Business Visitors [ more... ]
  • Business Speaking Skills - Making Future Plans [ more... ]
  • Business Telephone Talk - Handling Customer Complaints [ more... ]
  • Business Speaking Skills - Saying 'No' in the Right Way [ more... ]
  • Business Telephone Talk - Checking Back and Confirming [ more... ]
  • Business Speaking Skills - Discussing Someone's Performance [ more... ]
  • Business Telephone Talk - Dealing with Persistent Callers [ more... ]
  • Business Presentations - Referring to Visual Aids [ more... ]
  • Business Speaking Functions - Offering Help [ more... ]
  • Business Telephone Talk - Handling Enquiries and Requests [ more... ]
  • Business Speaking Skills - Handling Serious Disagreement [ more... ]
  • Business Speaking Skills - Explaning a Company's Organisation [ more... ]
  • Business Speaking Skills - Giving a Verbal Report [ more... ]
  • Business Speaking Skills - Showing a Visitor Around [ more... ]
  • Business Telephone Talk - Teleconferencing: Communication Problems [ more... ]
  • Job Hunting - Interviewing in Engish [ more... ]
  • Business Speaking Skills - Giving Progress Updates [ more... ]
  • Business Speaking Skills - Resolving Internal Conflicts [ more... ]
  • Business Speaking Skills - Making Comparisons [ more... ]
  • Business Speaking Skills - Talking About Your Work [ more... ]
  • Business Meetings - Chairing a Business Meeting [ more... ]
  • Business Negotiations - Concluding a Deal [ more... ]
  • Business Meetings - Discussing Business Proposals [ more... ]
  • Business Presentations - Handling Questions with Authority [ more... ]
  • Sales - Pitching New Offers [ more... ]
  • Business Small Talk - Switching Techniques [ more... ]
  • Business Meetings - Making Plans [ more... ]
  • Business Small Talk - Talking about Where you Live [ more... ]
  • Business Meetings - Interrupting Effectively [ more... ]
  • Business Telephone Talk - Placing, Changing and Canceling Orders [ more... ]
  • Business Speaking Skills - Clarifying and Confirming Verbal Instructions [ more... ]
  • Business Negotiatons - Kicking Off and Stating your Position [ more... ]
  • Business Speaking Skills - Entertaining Business Visitors in a Bar or Restaurant [ more... ]
  • Business Presentations - Wrapping Up a Business Presentation [ more... ]
  • Business Speaking Functions - Asking For & Confirming Information [ more... ]
  • Business Speaking Skills - Avoiding Communication Breakdown [ more... ]
  • Business Speaking Skills - Talking about Your Company and Work [ more... ]
  • Business Speaking Skills - Dealing with Hostile Situations [ more... ]
  • Business Speaking Skills - Making Persuasive Arguments [ more... ]
  • Sales - Pitching a Sale: Elevator Speeches [ more... ]
  • Business Small Talk - Small Talk Before a Business Meeting [ more... ]
  • Business Telephone Talk - Cold Calls - Making Arrangements [ more... ]
  • Business Speaking Skills - Being Assertive [ more... ]
  • Business Presentations - Structuring a Business Presenation [ more... ]
  • Business Small Talk - Discussing Attitude and Performance [ more... ]
  • Business Speaking Skills - Communicating Action [ more... ]
  • Business Speaking Skills - Dealing with Angry Customers [ more... ]
  • Business Speaking Skills - Questioning Techniques (Direction of Communication [ more... ]
  • Business Speaking Functions - Expressing Agreement and Disagreement [ more... ]
  • Business Small Talk - First Meetings [ more... ]
  • Business Telephone Talk - Taking Messages [ more... ]
  • Business Meetings - Keeping to the Point [ more... ]
  • Business Negotiations - General Skills 1 [ more... ]
  • Business Negotiations - General Skills 2 [ more... ]
  • Business Telephone Talk - Making Business Calls [ more... ]
  • Business Speaking Functions - Saying Goodbye in Business Situations [ more... ]
  • Business Meetings - Talking about Options [ more... ]
  • Business Meetings - Reporting Back [ more... ]
  • Business Presentations - Signposting [ more... ]
  • Business Presentations - Describing Graphs and Trends [ more... ]
  • Customer Service - Handling Complaints [ more... ]
  • Business Speaking Skills - Questioning Techniques [ more... ]
  • Business Meetings - Building an Argument Part 1 [ more... ]
  • Business Meetings - Building an Argument Part 2 [ more... ]
  • Business Meetings - Querying Information [ more... ]
  • Business Small Talk - Talking about Work [ more... ]
  • Business Telephone Talk - Requesting Information [ more... ]
  • Business Telephone Talk - Speaking to the Boss [ more... ]
  • Business Telephone Talk - Sales Techniques [ more... ]
  • Business Negotiations - Negotiating Agreements [ more... ]
  • Business Telephone Talk - Buying Time [ more... ]
  • Business Speaking Functions - Expressing Likes, Dislikes and Preferences [ more... ]
  • Business Telephone Talk - Chasing up Payments [ more... ]
  • Job Hunting - Employment Interview Techniques [ more... ]
  • Business Speaking Skills - Criticizing Someone in the Right Way [ more... ]
  

 

 

 

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