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Business Telephone Skills
  • Business Telephone Talk - Telephone Communication Problems Part 2: An Unclear Message [ more... ]
  • Business Telephone Talk - Bad News: Making a Cancellation [ more... ]
  • Business Telephone Talk - Telephone Communication Problems Part 1: A Bad Line [ more... ]
  • Business Telephone Talk - Passing on Messages to Clients [ more... ]
  • Business Telephone Talk - Using Standard Phrases [ more... ]
  • Business Telephone Talk - Finalizing Agreements [ more... ]
  • Business Telephone Talk - Handling Customer Complaints [ more... ]
  • Business Telephone Talk - Checking Back and Confirming [ more... ]
  • Business Telephone Talk - Dealing with Persistent Callers [ more... ]
  • Business Telephone Talk - Teleconferencing: Communication Problems [ more... ]
  • Business Telephone Talk - Good/Bad Customer Service [ more... ]
  • Business Telephone Talk - When Someone is Unavailable [ more... ]
  • Business Telephone Talk - Controlling a Call [ more... ]
  • Business Telephone Talk - Internal vs. External Calls [ more... ]
  • Business Telephone Talk - Making Business Calls [ more... ]
  • Business Telephone Talk - Requesting Information [ more... ]
  • Business Telephone Talk - Speaking to the Boss [ more... ]
  • Business Telephone Talk - Sales Techniques [ more... ]
  • Business Telephone Talk - Buying Time [ more... ]
  • Business Telephone Talk - Chasing up Payments [ more... ]
  • Business Telephone Talk - Taking Messages [ more... ]
  • Business Telephone Talk - Cold Calls - Making Arrangements [ more... ]
  • Business Telephone Talk - Asking For and Confirming Information [ more... ]
  • Business Telephone Talk - Placing, Changing and Canceling Orders [ more... ]
  • Business Telephone Talk - Handling Enquiries and Requests [ more... ]
 
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