Most business letters and emails benefit from a heading, as it introduces the topic and saves having to write a long first sentence to cover the same ground. The heading (usually underlined or in bold type) might even run to several lines:
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Curtis Brothers Ltd |
Whether the heading is short or long, don’t keep referring to it with such phrases as ‘with reference to the above-mentioned equipment’ ‘regarding the above-numbered agreement’, ‘the above matter’ and ‘in connection with the aforementioned’. Let’s say you are selling property and someone has phoned for details of a house.
Instead of writing:
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Dear Ms Chang Flat 1806, Block N, South Horizons I refer to your enquiry yesterday in relation to the above-mentioned property and enclose details as requested…. |
it is better to write:
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Dear Ms Chang Flat 1806, Block N, South Horizons I refer to your enquiry yesterday and enclose details of the property as requested… or Thank you for your enquiry yesterday about this property; details are enclosed… or Your enquiry about this property is much appreciated. I am pleased to enclose details. |