visitors1In English (as in most languages), we can ask either open-ended questions or closed questions.

Closed questions are questions which generally only require a yes/no answer. When you are asked a closed question, try to add some extra information to your answer; otherwise, conversations can quickly come to an end:

Did you enjoy your last trip to China?

Yes, I did. I had a really good time.


Would you like a glass of water?

Yes, please. It’s very kind of you to offer.


Are you going to see the band at the Peace Hotel tonight?

No. I’ve been told they’re not very good. What do you think of them?


Are you staying at the Hilton?

No. I’m actually staying at the Carlton Towers.

Open questions are questions, often using a WH- word, in which the speaker is asking for MORE information than just yes or no. Open questions are very useful in helping to develop a conversation with a visitor. In a way, you are forcing the visitor you are speaking with to provide you with longer answers:

What did you enjoy most about your meal last night?

Where would you like to go while you’re here?

Why are you only staying three days in Shanghai this time?

When welcoming visitors it's best to use a combination of open and closed questions. Perhaps start off by asking a few closed questions about your visitor's flight, hotel, etc. Then ask a few open questions to get your visitor to open up and speak more expansively about things.

 
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