writingWhen informing or notifying customers, clients or colleagues, it is common to place the new information as the purpose statement, with supporting information following in separate paragraphs.

A typical structure might be:

  • Inform the reader(s) of the necessary information (purpose statement)
  • Add supporting information (if required)
  • Explain the action the reader should take (if required)
  • Close on a positive/courteous note (optional but expected)

Here's a typical short email whose function is to inform:

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