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LEARNING MAP - Office Receptionists

BUSINESS TELEPHONING:
  • When Someone is Unavailable [more]
  • Taking Messages [more]
  • Asking For and Confirming Information [more]
  • Passing on Messages to Clients [ more... ]
  • Using Standard Phrases [ more... ]
  • Checking Back and Confirming [ more... ]
  • Dealing with Persistent Callers [ more... ]
  • Handling Enquiries and Requests [ more... ]
 

BUSINESS SMALL TALK
 

BUSINESS SPEAKING SKILLS (including for specific business situations)

  • Ending a Conversation Politely [ more... ]
  • Saying 'No' in the Right Way [ more... ]
  • Showing a Visitor Around [ more... ]
 

BUSINESS SPEAKING FUNCTIONS:
  • Making Polite Requests [ more... ]
  • Clarifying and Confirming Verbal Instructions [ more... ]
  • Asking For & Confirming Information [ more... ]
  • Giving Advice and Making Suggestions [ more... ]
 
BUSINESS VOCABULARY
  • Employment Terms [ more... ]
  • Employment Terms [ more... ]
  • Basic Financial Vocabulary [ more... ]
  • The Language of Computers [ more... ]
  • Talking About Your Company [ more... ]
  • Everyday Office Vocabulary [ more... ]
  • Basic Customer Service Vocabulary in Context [ more... ]
 

Job Specific Learning Maps

 

Select the job type below most relevant to you. Then follow the links to business writing, business speaking and business vocabulary topics which make up the core learning for your job type.

CLERICAL

OTHER JOB TYPES

GENERAL MANAGEMENT

 

Business Document Templates

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You must LOG IN above to view
the business document templates.

  1. Log in to Workplace English Training E-Platform with your username and password at the top of your screen.
  2. Once logged in, you can preview any of the 1,200 documents from Business in a Box by clicking on the links in the right hand column. You can browse by document type or document category.
  3. To gain access to the 500 free documents available to members of Workplace English Training E-Platform, you will need to download the 'Business-in-a-Box' software. Just follow the download link from any of the preview screens to do this. NOTE: If you have a Windows 10 browser you will be unable to access the free documents; however, you can still download the Business in a Box trial version from here: 
  4. The free documents are in the 'Letters & Notices' category. You can edit and use these documents.
  5. You can preview all the documents but in order to have access to editable forms of the documents you will need to purchase 'Business-in-a-Box.'

NOTE: you can also search for documents using the website's search facility .

 

 

 
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