Search Content

Resources Additional Resources

LEARNING MAP - Customer Service Officers

14 May 2008

BUSINESS WRITING FUNCTIONS & FUNCTIONAL LANGUAGE

  • Standard Expressions for Ending Correspondence [more]
  • Giving Advice and Suggestions [more]
  • Using Standard Expressions [more]
 

BUSINESS LETTERS

  • Standard Expressions for Ending Business Letters [more]
 

BUSINESS TELEPHONE TALK

  • Good/Bad Customer Service [more]
  • Buying Time [more]
  • Passing on Messages to Clients [ more... ]
  • Telephone Communication Problems Part 1: A Bad Line [ more... ]
  • Telephone Communication Problems Part 2: An Unclear Message [ more... ]
  • Using Standard Phrases [ more... ]
  • Handling Customer Complaints [ more... ]
  • Checking Back and Confirming [ more... ]
  • Dealing with Persistent Callers [ more... ]
  • Handling Enquiries and Requests [ more... ]
 

BUSINESS SPEAKING SKILLS (including for specific business situations)

  • Ending a Conversation Politely [ more... ]
  • Expressing Opinions and Agreement [ more... ]
  • Saying 'No' in the Right Way [ more... ]
  • Explaning a Company's Organisation [ more... ]
  • Showing a Visitor Around [ more... ]
  • Talking about Your Company and Work [ more... ]
  • Dealing with Angry Customers [ more... ]
 

BUSINESS SPEAKING FUNCTIONS

  • Making Polite Requests [ more... ]
  • Clarifying and Confirming Verbal Instructions [ more... ]
  • Asking For & Confirming Information [ more... ]
  • Giving Advice and Making Suggestions [ more... ]
 

CUSTOMER SERVICE

  • Strategy for Customer Service [ more... ]
  • Dealing with Angry Customers [ more... ]
  • Welcoming Business Visitors [ more... ]
 

BUSINESS VOCABULARY
  • Sales and Marketing Terms [ more... ]
  • The Language of Credit [ more... ]
  • Basic Financial Vocabulary [ more... ]
  • The Language of Computers [ more... ]
  • Talking About Your Company [ more... ]
  • The Language of Sales and Retail [ more... ]
  • Basic Customer Service Vocabulary in Context [ more... ]
 

LEARNING MAP - Marketing Officers

14 May 2008

BUSINESS EMAILS & MEMOS

  • Starting and Finishing Letters and Emails [ more... ]
  • Addressing Problems and Mistakes [ more... ]
  • Developing and Appropriate Tone in Internal Email [ more... ]
  • Contrasting Tone in Internal Emails [ more... ]
  • Writing Short Business Emails [ more... ]
  • Using Standard Expressions [ more... ]
 

BUSINESS TELEPHONE TALK
  • Sales Techniques [more]
  • Cold Calls - Making Arrangements [more]
  • Telephone Communication Problems Part 1: A Bad Line [ more... ]
  • Telephone Communication Problems Part 2: An Unclear Message [ more... ]
 

BUSINESS SMALL TALK
  • Small Talk Before a Business Meeting [ more... ]
  • Talking about Your Company and Work [ more... ]
 

BUSINESS SPEAKING SKILLS (including for specific business situations)

  • Expressing Opinions and Agreement [ more... ]
  • Giving a Verbal Report [ more... ]
  • Giving Progress Updates [ more... ]
  • Entertaining Business Visitors in a Bar or Restaurant [ more... ]
 

BUSINESS SPEAKING FUNCTIONS

  • Clarifying and Confirming Verbal Instructions [ more... ]
  • Asking For & Confirming Information [ more... ]
 

BUSINESS MEETINGS

  • Making Plans [more]
  • Making Persuasive Arguments [more]
  • Keeping to the Point [more]
  • Talking about Options [more]
  • Building an Argument Part 1[more]
  • Building an Argument Part 2 [more]
 

BUSINESS PRESENTATIONS

  • Business Presentations - Referring to Visual Aids [ more... ]
  • Wrapping Up a Business Presentation [more]
  • Signposting [more]
  • Describing Graphs and Trends [more]
  • Structuring a Business Presentation [more]
  • Handling Question and Answer Sessions [more]
 

BUSINESS NEGOTIATIONS

  • Business Negotiatons - Kicking Off and Stating your Position [more]
  • General Skills 1 [more]
  • General Skills 2 [more]
  • General Skills 3 [more]
  • Business Negotiations - Concluding a Deal [ more... ]
 

BUSINESS VOCABULARY

  • Sales and Marketing Terms [ more... ]
  • Using Approximate Language [ more... ]
  • The Language of Advertising [ more... ]
  • Talking About Your Company [ more... ]
  • The Language of Graphs [ more... ]
  • The Language of Sales and Retail [ more... ]
 

LEARNING MAP - IT Officers

14 May 2008

BUSINESS WRITING SKILLS TOPICS

  • Active and Passive Voice in Business Writing [ more... ]
  • Writing Style for Business Letters [ more... ]
  • Developing and Appropriate Tone in Internal Email [ more... ]
  • Parallel Form in Business Writing [ more... ]
  • Using Action Verbs in Business Documents [ more... ]
  • Sequencing Ideas in Business Writing [ more... ]
  • Writing Business Documents in Plain English [ more... ]
  • Adding Supplmentary Details to Sentences [ more... ]
  • Coherence and Unity in Business Documents [ more... ]
  • Using Linking Words and Phrases [ more... ]
  • Using Vertical Lists in Business Documents [ more... ]
  • Using Clear, Familiar Words [ more... ]
  • Business Writing Style 1 [ more... ]
  • Business Writing Style 2 [ more... ]
  • Business Writing Style 3 [ more... ]
  • Tone in Business Writing [ more... ]
  • Concise Writing - Eliminating Wordiness [ more... ]
  • Varying Sentence Length and Structure [ more... ]
  • Punctuation in Business Writing [ more... ]
 

BUSINESS WRITNG FUNCTIONS & FUNCTIONAL LANGUAGE

  • Standard Expressions for Ending Correspondence [more]
  • Using Standard Expressions [more]
 

BUSINESS EMAILS & MEMOS

  • Starting and Finishing Letters and Emails [ more... ]
  • Addressing Problems and Mistakes [ more... ]
  • Developing and Appropriate Tone in Internal Email [ more... ]
  • Contrasting Tone in Internal Emails [ more... ]
  • Writing Short Business Emails [ more... ]
  • Using Standard Expressions [ more... ]
  • The Direct Approach to Giving Bad News [ more... ]
 

BUSINESS REPORTS & PROPOSALS

  • Writing Introductions to Reports [ more... ]
  • Writing Conclusions to Reports [ more... ]
  • Structuring a Formal Business Report [ more... ]

  • Basic Report Writing Workshop [ more... ]

  • Writing Abstracts to Business Reports [ more... ]

  • Report Writing - Discussing the Findings [ more... ]
  • Describing Graphs and Trends [more... ]
 

BUSINESS INSTRUCTIONS

 

BUSINESS SPEAKING SKILLS (including for specific business situations)

  • Expressing Opinions and Agreement [ more... ]
  • Handling Difficult Requests [ more... ]
  • Giving and Receiving Verbal Instructions [ more... ]
  • Giving a Verbal Report [ more... ]
  • Giving Progress Updates [ more... ]
  • Making Persuasive Arguments [ more... ]
 

BUSINESS SPEAKING FUNCTIONS

  • Clarifying and Confirming Verbal Instructions [ more... ]
  • Asking For & Confirming Information [ more... ]
 

BUSINESS MEETINGS

 
BUSINESS VOCABULARY
  • The Language of Mobile Phones [ more... ]
  • Using Approximate Language [ more... ]
  • The Language of Internet Security [ more... ]
  • The Language of Computers [ more... ]
  • The Language of Graphs [ more... ]
  • Writing Numbers as Words [ more... ]
 

LEARNING MAP - Secretaries & Personal Assistants

14 May 2008

BUSINESS WRITING:
  • Standard Expressions for Ending Correspondence [more]
  • Using Standard Expressions [more]
  • Standard Expressions for Ending Business Letters [more]
  • Writing Short Business Emails [more]
  • Writing Minutes of Meetings [more]

BUSINESS EMAIL

  • Starting and Finishing Letters and Emails [ more... ]
  • Writing Short Business Emails [ more... ]
  • Using Standard Expressions [ more... ]
BUSINESS TELEPHONING:
  • When Someone is Unavailable [more]
  • Making Business Calls [more]
  • Requesting Information [more]
  • Taking Messages [more]
  • Asking For and Confirming Information [more]
  • Passing on Messages to Clients [ more... ]
  • Using Standard Phrases [ more... ]
  • Checking Back and Confirming [ more... ]
  • Dealing with Persistent Callers [ more... ]
  • Handling Enquiries and Requests [ more... ]

BUSINESS SPEAKING SKILLS (including for specific business situations)

  • Ending a Conversation Politely [ more... ]
  • Saying 'No' in the Right Way [ more... ]
  • Showing a Visitor Around [ more... ]

BUSINESS SPEAKING FUNCTIONS:
  • Making Polite Requests [ more... ]
  • Clarifying and Confirming Verbal Instructions [ more... ]
  • Asking For & Confirming Information [ more... ]
  • Giving Advice and Making Suggestions [ more... ]

BUSINESS VOCABULARY:
  • Employment Terms [ more... ]
  • Employment Terms [ more... ]
  • Using Approximate Language [ more... ]
  • Accounting Basics [ more... ]
  • Basic Financial Vocabulary [ more... ]
  • The Language of Personal Banking [ more... ]
  • The Language of Computers [ more... ]
  • Talking About Your Company [ more... ]
  • The Language of Human Resources [ more... ]
  • Everyday Office Vocabulary [ more... ]
  • Basic Banking Vocabulary in Context [ more... ]
  • Writing Numbers as Words [ more... ]
  • Understanding Banking Terms [ more... ]
  • Banking and Financial Terms [ more... ]
  • Banking and Financial Terms [ more... ]
 
Menu