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21 Jun 2022

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Negotiations: Useful Language for Finalizing Agreements

15 Sep 2021

negotiatingQuite often in business, a deal can be concluded without having a face-to-face business meeting. Where the terms of a deal are not so complex, or a deal has already been partially reached, much of the final negotiation can be done over the phone. In more complex situations, however, face-to-face negotiations are usually necessary.

Below are some useful phrases to help finalize a negotiation:


Introducing a Proposal

I’d like to make a new proposal.

We’d like to make a new offer.

We have something new for you to consider.


Making a Proposal

If you could make the changes we wanted at no extra charge, we’d be prepared to increase

our order from 20 to 25.

Would it be acceptable if we increased our order to 25?

We could probably go for 25.


Checking Acceptance

Do you think that would be acceptable?

Do you think you could accept that?

Does that sound acceptable to you?

How does that sound to you?


Asking for a Quotation

Could you send us an official quotation for the work?

Would you mind sending us a quotation for the work?

Would it be possible for you to send us a quotation for the work?

I would be grateful if you could us a quotation for the work.

I would appreciate it if you could send us a quotation for the work.


Accepting a Proposal

Yes, I think we could probably work something out on that basis.

That would be acceptable.

We could probably accept that.


Rejecting a Proposal

I’m afraid that wouldn’t be possible.

I don’t think we could do that.

I’m sorry but we wouldn’t be able to do that.

I’m afraid we still wouldn’t be able to accept that.


Asking for Written Confirmation

Would you put that in writing for me?

Do you think you could put that in writing?

We’d need that in writing.

Could you put that in a letter for me?

 

Errors with Linking Words and Phrases (Part 2)

29 Aug 2021

grammLinking words and phrases include conjunctions (and, but, because, although etc.), certain adverbs (however, therefore, etc.), adverbs like when and where which can be used as conjunctions, and prepositional phrases (in addition to ...., because of .....).

These words show how two or more words are linked, but they are used in different ways. In this grammar review we will look at some of the most common errors which writers make when they are using linking words and phrases.

1. Using Double Conjunctions

The following type of error is very common:

Although I visited the showroom, but I did not meet the Sales Manager.

Since Mr Stevenson was absent, so the meeting was postponed.

Only one conjunction is needed to join two clauses within a sentence. You can choose either one.

Although I visited the showroom, I did not meet the Sales Manager.

I visited the showroom but I did not meet the Sales Manager.

Since Mr Stevenson was absent, the meeting was postponed.

Mr Stevenson was absent so the meeting was postponed.

Notice the punctuation of the above sentences: when you use the conjunction at the beginning of the sentence, you should separate the two clauses with a comma. (some writers use a comma before the mid-sentence but and so as well, but this is not really necessary unless the first clause is very long).

2. Incomplete Sentences

When you joined this company. It was very small.

He asked for a modem to be added to his computer terminal.

In order to ease the collection of his data.

When you use a conjunction, you need two clauses. A conjunction should not be used with just one clause. You should either omit the conjunction or join the clause with another:

When you joined this company, it was very small.

He asked for a modem to be added to his computer terminal, in order to ease the collection of his data.

 

Better Business Writing Skills 1

26 May 2021

buswriting12Apart from grammatical accuracy, business writers should consider a number of language points when they write a document. The language should be:

  • CLEAR: use common, familiar words and expressions; simpler sentence constructions; shorter sentences
  • CONCISE: avoid unnecessary language and ‘wordy’ expressions
  • UP-TO-DATE: use language in common usage

Now let’s take a look at an email where the writer has not given consideration to the above points. Read carefully through the explanatory notes and the re-write of the email below.

Original Document

email

Subject: Maintenance Work


Dear Mr Lui


(1)
Reference is made to your communication of 5 August in respect of the programme of maintenance work being conducted by your esteemed company in our commercial premises at the present moment in time.


(2)
In accordance with the contract that has been signed by us both, we are of the understanding that all maintenance work should be duly completed prior to the commencement of next month. However, in your communication you failed to provide us with satisfactory assurances that the aforementioned would be adhered to.


(3)
As a consequence, you are hereby reminded that as per Section 2 Clause 7 of the said contract, punitive remuneration will be calculated at the rate of HK$10,000 per day for every day subsequent to the stipulated deadline.


(4)
Please advise us of the anticipated conclusion of the maintenance work at your earliest convenience.


Regards


Jack Hobbs


Comments


PARAGRAPH 1

Sentence is too long. Contains several 'wordy expressions' e.g. in respect of, at the present moment in time. There is a lot of unnecessary language (in our commercial premises).

The word 'Esteemed' is out of date. 'Communication' is not precise (is it an emal, a letter etc?) A more common word for 'conducted' is 'done'.


The tone is rather official. Less passive voice should be used.


PARAGRAPH 2

We can say 'before' instead of 'prior to', 'guarantees' for 'assurances', and 'kept to' instead of 'adhered to'.


Both writer and reader know which contract is in question. So, who signed it is irrelevant. Also 'the commencement of next month' simply means August.


'In accordance with', 'aforementioned' are not in common usage. 'Duly' is out-of-date and has no real meaning.


PARAGRAPH 3

Use 'as a result' or 'therefore' in place of 'as a consequence'. What is 'punitive remuneration'? 'Penalty' is enough as the amount is mentioned later.


'Said' and 'as per' are both not in common usage. 'Hereby' is out-of-date and like 'duly' has no real meaning.'


The final phrase of paragraph 3 is too complicated. 'for late work' is what the writer really means.


PARAGRAPH 4

'Advise us' doesn't mean what it used to mean. Use 'let us know' or 'inform us'. Also, use 'as soon as possible' in place of 'at your earliest convenience'. This phrase is out-of-date.

Rewritten Document

email

Subject: Maintenance Work


Dear Mr Lui


I have received your fax of 5 August about the maintenance work you are currently doing for us.


According to our contract, all work should be completed before September. However, in your fax you gave us no firm guarantee that you would keep to the schedule.


Therefore, I would just like to remind you that according to Section 2 Clause 7 of the contract, a penalty of $HK10,000 per day will be added for any late work.


Could you please let me know as soon as possible when you expect to finish the work?


Regards


Jack Hobbs

 
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