BUSINESS WRITING:

• Standard Expressions for Ending Correspondence [more]

• Standard Expressions for Ending Business Letters [more]

• Starting and Finishing Letters and Emails [ more... ]

• Referencing [ more... ]

• Replies to Requests [ more... ]

• Clarifying and Confirming [ more... ]

• Making Arrangements [ more... ]

• Informing and Notifying [ more... ]

• Enquiries [ more... ]

• Writing Short Business Emails [ more... ]

• Using Standard Expressions [ more... ]

• When Someone is Unavailable [more]

• Making Business Calls [more]

• Requesting Information [more]

• Taking Messages [more]

• Asking For and Confirming Information [more]

• Passing on Messages to Clients [ more... ]
• Using Standard Phrases [ more... ]
• Checking Back and Confirming [ more... ]
• Dealing with Persistent Callers [ more... ]
• Handling Enquiries and Requests [ more... ]

BUSINESS SPEAKING SKILLS (including for specific business situations)

• Saying 'No' in the Right Way [ more... ]

• Showing a Visitor Around [ more... ]

BUSINESS SPEAKING FUNCTIONS:

• Making Polite Requests [ more... ]

• Clarifying and Confirming Verbal Instructions [ more... ]

• Asking For & Confirming Information [ more... ]

• Offering Help [ more... ]

• Giving Advice and Making Suggestions [ more... ]

• Introducing [ more... ]

• Saying Goodbye [ more... ]

• Querying Information [ more... ]

• Requesting Information [ more... ]

• Employment Terms [ more... ]
• Employment Terms [ more... ]
• Using Approximate Language [ more... ]
• Accounting Basics [ more... ]
• Basic Financial Vocabulary [ more... ]
• The Language of Personal Banking [ more... ]
• The Language of Computers [ more... ]
• Talking About Your Company [ more... ]
• The Language of Human Resources [ more... ]
• Everyday Office Vocabulary [ more... ]
• Basic Banking Vocabulary in Context [ more... ]
• Writing Numbers as Words [ more... ]
• Understanding Banking Terms [ more... ]
• Banking and Financial Terms [ more... ]
• Banking and Financial Terms [ more... ]