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Asking for and Confirming Information, Dialogue 2, mp3 audio file
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Giving Advice and Making Suggestions: Dialogue 1 Transcript
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Giving Advice and Making Suggestions: Dialogue 1 mp3 audio file
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Giving Advice and Making Suggestions: Dialogue 2 Transcript
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Giving Advice and Making Suggestions: Dialogue 3 Transcript
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Giving Advice and Making Suggestions: Dialogue 3 mp3 audio file
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Giving Advice and Making Suggestions: Dialogues 1 to 3 Comprehension Exercises
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Giving Advice and Making Suggestions: Functional Language Reference Sheet
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Giving Advice and Making Suggestions: Key Words and Expressions Exercise
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Telephone Skills: Enquiries and Requests - Dialogue 1 Transcript and Vocabulary Glossary
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Offering Help: Dialogue 1 Key Words and Expressions Exercise
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Offering Help: Dialogue 2Â Transcript and Vocabulary Glossary
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Offering Help: Dialogue 3 Transcript
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Offering Help: Language Focus – Specific Offers When Welcoming a Visitor
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Offering Help: Language Focus – Accepting and Declining Offers of Help
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Offering Help: Functional Language Practice Cue Cards
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Offering Help: Functional Language Reference Sheet
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Offering Help: Grammar Focus - Using Modal Verbs
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Offering Help: Dialogue 1 mp3 audio file
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Offering Help: Dialogue 2 mp3 audio file
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Business Email: Order Reference 74589G (Function: order cancellation
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Telephone Skills: Handling Customer Complaints - Dialogue 2 Transcript and Vocabulary Glossary
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Makaing Polite Requests - Functional Language mp3 audio file
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Making Polite Requests - Dialogue 1 Transcript and Vocabulary Glossary
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Making Polite Requests - Dialogue 2 Transcript and Vocabulary Glossary
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Making Polite Requests - Dialogue 3 Transcript and Vocabulary Glossary
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Making Polite Requests - Dialogue 4 Transcript and Vocabulary Glossary
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Making Polite Requests - Dialogue 5 Transcript
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Making Polite Requests - Dialogue 6 Transcript
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Making Polite Requests - Dialogue 1 mp3 audio file
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