Business Email: Referencing - Functional Language Reference Sheet

Business Email: Addressing Problems and Mistakes - Functional Language Reference Sheet

Business Email: Confirming Orders and Prices - Functional Language Reference Sheet

Informing and Notifying - Functional Language Reference Sheet (Business Email, Business Writing)

Making Arrangements - Functional Language Reference Sheet (writing business email)

Clarifying and Confirming - Functional Language Reference Sheet (writing business email, business writing)

Replies to Requests - Functional Language Reference Sheet (business email, replying to requests)

Giving Advice and Making Suggestions - Functional Language Reference Sheet

Interviewing in English - Functional Language Reference Sheet (Question Types) (job hunting, employment search)

Pitching New Offers - Functional Language Reference Sheet (Sales)

Customer Service: Handling Customer Complaints - Functional Language Reference Sheet

Handling Difficult Requests - Functional Language Reference Sheet (customer service / telephone skills)

Negotiations Part 2: Functional Language Reference Sheet

Kicking Off and Outlining Your Position  - Functional Language Reference Sheet (Business Negotiations)

Concluding a Deal - Functional Language Reference Sheet(Business Negotiations, Business Negotiating, Negotiating Deals, Coming to an Agreement)

Negotiating Agreements - Functional Language Reference Sheet (business negotiations, conditionals)

Business Presentations: Signposting - Functional Language Reference Sheet

Handling Questions with Authority - Functional Language Reference Sheet (Business Presenations)

Business Presentations, Structuring a Business Presentation, Functional Language Reference Sheet

Business Meetings: Talking About Options - Functional Language Reference Sheet

Business Meetings: Developing an Argument Part 1 - Functional Language Reference Sheet

Making Plans - Functional Language Reference Sheet (business meetings, necessity, suggestions, recommendations)

Discussing Business Proposals - Functional Language Reference Sheet(Business Meetings, suggestions, opinions, recommendations, speculating about the future, advantages and disadvantages)

Chairing a Business Meeting - Functional Language Reference Sheet

Business Presentations, Interrupting Effectively, Functional Language Reference Sheets

Business Meetings: Querying Information: Functional Language Reference Sheet

Handling Serious Disagreement: Functional Language Reference Sheet

Discussing Someone's Performance: Functional Language Reference Sheet (talking about a staff's performance with another colleague)

Making Future Plans - Functional Language Reference Sheet

Welcoming Business Visitors - Functional Language Reference Sheet (greeting, offering)

Criticizing Someone in Right Way - Functional Language Reference Sheet

Showing Empathy in Business Situations - Functional Language Reference Sheet

Complimenting Someone at Work - Functional Language Reference Sheet (praising, congratulating, flattering, saying something good about someone)

Ending a Conversation Politely - Functional Language Reference Sheet

Entertaining a Business Visitor - Practical English in a Bar and Restaurant - Functional Language Reference Sheet

Resolving Internal Conflicts - Functional Language Reference Sheet (business communication)

Showing Business Visitors Around - Functional Language Reference Sheet (business communication)

Showing Business Visitors Around - Functional Language Reference Sheet (business communication)

Explaining a Company’s Organisation - Functional Language Reference Sheet

Giving a Verbal Report - Functional Language Reference Sheet(business communication, reporting progress)

Avoiding Communication Breakdown - Functional Language Reference Sheet (business communication)

Telephone Skills: Customer Service on the Phone - Functional Language Reference Sheet

Telephone Skills: When Someone is Unavailable - Functional Language

Telephone Skills: Requesting Information - Functional Language Reference Sheet

Telephone Skils: Enquiries and Requests - Functional Language Reference Sheet

Telephone Skills: Dealing with Persistent Callers - Functional Language Reference Sheet