Buying Time - Dialogue 1 Transcript and Vocabulary Glossary  (Telephone skills, Handling difficult requests or last minute requests, politely saying 'no', giving yourself more time to act)

Buying Time - Practice Exercises (Telephone skills, Handling difficult requests or last minute requests, politely saying 'no', giving yourself more time to act)

Chasing up Payment on the Phone - Dialogue 1 Comprehension Exercise (telephone skills)

Chasing up Payment on the Phone - Dialogue 2 Comprehension Exercise (telephone skills)

Chasing up Payment on the Phone - Dialogues 1 and 2 Key Words and Expressions Exercise (telephone skills)

Chasing up Payment on the Phone - Practice Exercises (telephone skills)

Taking Telephone Messages - Dialogue 1 Comprehension Exercise (telephone skills, taking messages)

Taking Telephone Messages - Dialogue 2 Comprehension Exercise (telephone skills, taking messages)

Taking Telephone Messages - Practice Exercises (telephone skills, taking messages)

Cold Calls – Arranging a Meeting - Dialogue 1 Comprehension Exercise (telephone skills, sales)

Cold Calls – Arranging a Meeting - Dialogue 1 and 2 Key Words and Expressions  Exercise (Informal Language) (telephone skills, sales)

Cold Calls – Arranging a Meeting - Dialogue 1 and 2 Key Words and Expressions  Exercise (More Formal Language) (telephone skills, sales)

Cold Calls – Arranging a Meeting - Dialogue 2 Comprehension Exercise (telephone skills, sales)

The Language of Shipping and Logistics - Practice Exercises (Business Vocabulary)

Business Meetings: Developing an Argument Part 2: Exercises

Basic Insurance Vocabulary in Context - Practice Exercises (business vocabulary)

Methods of Payment in International Trade - Practice Exercises (business vocabulary)

The Language of Human Resources - Practice Exercises (Business Vocabulary)

Job Hunting Vocabulary - Practice Exercises

Talking About Your Company - Practice Exercises (Business Vocabulary)

Exercises based on the selected banking and financial terms in the study notes.

Understanding Financial Terms - Practice Exercises (Business Vocabulary)

Understanding Investment Terms - Practice Exercises

The Language of the Stock Market and Personal Investing - Practice Exercises (Business Vocabulary)

The Language of Personal Banking - Practice Exercises (business vocabulary)

The Credit Crunch (Part 2) - Practice Exercises (business vocabulary)

Basic Banking Vocabulary in Context - Practice Exercises (business vocabulary)

The Language of Currency Trading and Exchange - Practice Exercises (business vocabulary)

Business Idioms of Time - Practice Exercises (Business Vocabulary)

Business Idioms - Practice Exercises (idiomatic expressions, business vocabulary)

Analysis of Documents: Exercises (based on the problems found in Analysis of Documents 1-6)

Analysis of Business Documents (analysis of an original business document in terms of language use, structure, organisation, tone and style)

Giving Advice and Making Suggestions: Dialogues 1 to 3 Comprehension Exercises

Giving Advice and Making Suggestions: Key Words and Expressions Exercise

Offering Help: Dialogue 1 Key Words and Expressions Exercise

Making Polite Requests - Practice Exercises

Introducing Yourself at Work - Practice Exercises

Expressing the Future and Future Certainty - Practice Exercises

Accepting and Refusing Business Invitations - Practice Exercise

Expressing Opinions and Agreement - Practice Exercise

Making Comparisons - Dialogue 1 Comprehension Exercise (business speaking skills, comparatives, superlatives)

Making Comparisons - Dialogue 1 Key Words and Expressions Exercise(business speaking skills, comparatives, superlatives)

Making Comparisons - Dialogue 2 Comprehension Exercise(business speaking skills, comparatives, superlatives)

Making Comparisons - Dialogue 2 Key Words and Expressions Exercise(business speaking skills, comparatives, superlatives)

Expressing Likes, Dislikes and Preferences - Dialogue 1 Comprehension Exercise (expressing different degrees of like and dislike, making comparions, comparing things)