Telephone Skills: Enquiries and Requests - Functional Language Practice Cue Cards
Telephone Skils: Enquiries and Requests - Functional Language Reference Sheet
Telephone Skills: Enquiries and Requests - Functional Language mp3 audio file
Telephone Skills: Enquiries and Requests - Grammar Focus
Telephone Skills: Enquiries and Requests - Key Language Focus and Hot Tip (Using polite language when refusing requests; offering help)
Telephone Skills: Enquiries and Requests - Podcast Lesson mp3 audio file (BEP61)
Telephone Skills: Enquiries and Requests - Study Notes / Podcast Lesson Transcript (BEP61)
Telephone Skills: Enquiries and Requests - Exercises
Telephone Skills: Dealing with Persistent Callers - Dialogue 1 Transcript and Vocabulary Glossary
Telephone Skills: Dealing with Persistent Callers - Dialogue 1 mp3 audio file
Telephone Skills: Dealing with Persistent Callers - Dialogue 2 Transcript and Vocabulary Glossary
Telephone Skills: Dealing with Persistent Callers - Dialogue 3 Transcript and Vocabulary Glossary
Telephone Skills: Dealing with Persistent Callers - Dialogue 4 Transcript and Vocabulary Glossary
Telephone Skills: Dealing with Persistent Callers - Dialogue 4 mp3 audio file
Telephone Skills: Dealing with Persistent Callers - Dialogue 5 mp3 audio flle
Telephone Skills: Dealing with Persistent Callers - Functional Language Reference Sheet
Telephone Skills: Dealing with Persistent Callers - Functional Language mp3 audio file
Telephone Skills: Dealing with Persistent Callers - Grammar Focus – Using the Present Perfect Tense
Telephone Skills: Dealing with Persistent Callers - Language Focus – Declining a Request
Telephone Skills: Dealing with Persistent Callers - Language Focus – Expressing Availability
Telephone Skills: Dealing with Persistent Callers - Study Notes / Podcast Lesson Transcript (BEP66)
Telephone Skills: Checking Back and Confirming Information: Dialogue 1 Transcript and Vocabulary Glossary
Telephone Skills: Using Standard Telephone Phrases - Dialogue 1 Transcript and Vocabulary Glossary
Telephone Skills: Using Standard Telephone Phrases - Dialogue 1 mp3 audio file
Telephone Skills: Using Standard Telephone Phrases - Dialogue 2 Transcript and Vocabulary Glossary
Telephone Skills: Using Standard Telephone Phrases - Dialogue 3 Transcript and Vocabulary Glossary
Telephone Skill: Using Standard Telephone Phrases - Dialogue 2 mp3 audio file
Telephone Skills: Using Standard Telephone Phrases - Dialogue 3 mp3 audio file
Telephone Skills: Using Standard Telephone Phrases - Dialogue 4 Transcript and Vocabulary Glossary
Telephone Skills: Using Standard Telephone Phrases - Dialogue 4 mp3 audio file
Telephone Skills: Using Standard Telephone Phrases - Dialogue 5 Transcript
Telephone Skills: Using Standard Telephone Phrases - Dialogue 5 mp3 audio file
Featured resource files uploaded:
Teacher's Login
Main Study Areas
- Business Writing / Grammar (728)
- Business Speaking / Listening (1249)
- Business Vocabulary (108)
- Business Reading / Listening (401)