Making Arrangements - Study Notes (writing business email)

Model Business Email: Photocopiers (4) (confirming a meeting time and place

Model Business Email: Photocopiers (5) (confirming a meeting time and place

Clarifying and Confirming - Functional Language Practice Cue Cards (Writing business email, business writing)

Clarifying and Confirming - Functional Language Reference Sheet (writing business email, business writing)

Clarifying and Confirming - Practice Exercises (writing business email, business writing)

Clarifying and Confirming - Study Notes (writing business email, business writing)

Model Business Email: Computers Down Today at 4pm (reminding

Model Business Email: Congratulations to Xing Jihong (announcing a promotion

Model Business Email: Hiring of Temporary Staff (asking for clarification

Model Business Email: Meeting on 12 September (confirming a meeting time and place

Model Business Email: New Client (announcing, informing

Model Business Email: Order for Computer Equipment (confirming an order, confirming delivery)

Model Business Email: Cancellation Charge (attaching, reporting, expressing possibility, requesting

Model Business Email: Mr Senai (informing, requesting

Business Email: Draft Contract (Functions: replying to enquiry, making arrangements)

Model Business Letter: My Order (Functions: Placing an order, enclosing)

Business Email: Payment Request (Function: pre-payment request

Model Business Letter: Request for Brochure and Price List (Functions: replying to a request, enclosing)

Business Letter Layout and Organisation - Study Notes (the parts of a letter)

Business Letter Writing Basics - Practice Exercises (standard phrases, letters of enquiry, replies to letters of enquiry)

Business Letter Writing Basics - Study Notes (standard phrases, letters of enquiry, replies to letters of enquiry)

Business Letter: Phone Payment Service (PPS) (Functions: informing)

Business Letter: Power Tools (Function: replying to a request, enclosing, recommending

Business Letter: Stainless Steel Office Fitments (requesting information

Model Business Letter: C/A No. 82-388473-00 (banking, informing, enclosing)

Model Business Letter (example of a letter of congratulation

Model Business Letter: Office Furniture (replying to an enquiry, enclosing, informing

Model Business Letter: Product No. JK755 (replying to an enquiry, informing, enclosing

Standard Expressions in Emails and Memos: Study Notes (Functional Language)

Giving Advice and Making Suggestions - Functional Language Reference Sheet

Giving Advice and Making Suggestions - Practice Exercises (business writing functions, business letters, business email)

Giving Advice and Making Suggestions - Study Notes (business writing functions, business letters, business email)

Intensifiers: Study Notes (Business Grammar Review)

Intensifiers: Exercises (Business Grammar Review)

Present Simple vs Present Continuous: Exercises

Present Simple vs Present Continuous: Study Notes (Business Grammar)

The Use of Articles 2 - Practice Exercises (A/An/The, definite article, indefinite article, zero article, Business Grammar)

The Use of Articles 2 - Study Notes (A/An/The, definite article, indefinite article, zero article, Business Grammar)

Some vs Any - Practice Exercises (determiners, business grammar)

Some vs Any - Study Notes (determiners, business grammar)

Expressing Ability - Practice Exercises (saying what you can and cannot do, expressing present ability, expressing past ability, using modal verbs)

Expressing Ability - Study Notes (business grammar, saying what you can and cannot do, expressing present ability, expressing past ability, using modal verbs)

Expressing the Future - Practice Exercises (business grammar, future forms, future verb tenses, going to)