Telephone Skills: Reporting Back to Your Manager - Podcast Lesson mp3 audio file (BEP101)

Telephone Skills: Reporting Back to Your Manager - Study Notes / Podcast Lesson Transcript (BEP101)

Telephone Skills: Reporting Back to Your Manager - Dialogue 1 Transcript

Telephone Skills: Requesting Information - Dialogue Listening Comprehension Exercise

Telephone Skills: Requesting Information - Dialogue Transcript

Telephone Skills: Requesting Information - Dialogue Transcript

Telephone Skills: Requesting Information - Functional Language Reference Sheet

Telephone Skills: Requesting Information - Grammar Notes

Telephone Skills: Requesting Information - Key Words and Expressions Exercise

Telephone Skills: Requesting Information - Study Notes / Podcast Lesson Transcript (BEP102)

Requesting Information - Study Notes / Podcast Lesson mp3 audio file (BEP102)

Telephone Skills: Enquiries and Requests -Dialogue 1 mp3 audio file

Telephone Skills: Enquiries and Requests - Dialogue 2 Transcript and Vocabulary Glossary

Telephone Skills: Enquiries and Requests -Dialogue 2 mp3 audio file

Telephone Skills: Enquiries and Requests -Dialogue 3 Transcript

Telephone Skills: Enquiries and Requests - Functional Language Practice Cue Cards

Telephone Skils: Enquiries and Requests - Functional Language Reference Sheet

Telephone Skills: Enquiries and Requests - Functional Language mp3 audio file

Telephone Skills: Enquiries and Requests - Grammar Focus

Telephone Skills: Enquiries and Requests - Key Language Focus and Hot Tip (Using polite language when refusing requests; offering help)

Telephone Skills: Enquiries and Requests - Podcast Lesson mp3 audio file (BEP61)

Telephone Skills: Enquiries and Requests - Study Notes / Podcast Lesson Transcript (BEP61)

Telephone Skills: Enquiries and Requests - Exercises

Telephone Skills: Dealing with Persistent Callers - Dialogue 1 Transcript and Vocabulary Glossary

Telephone Skills: Dealing with Persistent Callers - Dialogue 1 mp3 audio file

Telephone Skills: Dealing with Persistent Callers - Dialogue 2 Transcript and Vocabulary Glossary

Telephone Skills: Dealing with Persistent Callers - Dialogue 3 Transcript and Vocabulary Glossary

Telephone Skills: Dealing with Persistent Callers - Dialogue 4 Transcript and Vocabulary Glossary

Telephone Skills: Dealing with Persistent Callers - Dialogue 4 mp3 audio file

Telephone Skills: Dealing with Persistent Callers - Dialogue 5 mp3 audio flle

Telephone Skills: Dealing with Persistent Callers - Functional Language Reference Sheet

Telephone Skills: Dealing with Persistent Callers - Functional Language mp3 audio file

Telephone Skills: Dealing with Persistent Callers - Grammar Focus – Using the Present Perfect Tense

Telephone Skills: Dealing with Persistent Callers - Language Focus – Declining a Request

Telephone Skills: Dealing with Persistent Callers - Language Focus – Expressing Availability

Telephone Skills: Dealing with Persistent Callers - Study Notes / Podcast Lesson Transcript (BEP66)

Telephone Skills: Checking Back and Confirming Information: Dialogue 1 Transcript and Vocabulary Glossary