Taking Telephone Messages - Dialogue 1 Transcript and Vocabulary Glossary (telephone skills, taking messages)

Taking Telephone Messages - Dialogue 1 mp3 audio file (telephone skills, taking messages)

Taking Telephone Messages - Dialogue 2 Comprehension Exercise (telephone skills, taking messages)

Taking Telephone Messages - Dialogue 2 Transcript and Vocabulary Glossary (telephone skills, taking messages)

Taking Telephone Messages - Dialogue 2 mp3 audio file (telephone skills, taking messages)

Taking Telephone Messages - Dialogue 3 Transcript (telephone skills, taking messages)

Taking Telephone Messages - Dialogue 3 mp3 audio file (telephone skills, taking messages)

Taking Telephone Messages - Dialogue 4 Transcript (telephone skills, taking messages)

Taking Telephone Messages - Dialogue 4 mp3 audio file (telephone skills, taking messages)

Taking Telephone Messages - Dialogue 5 mp3 audio file (telephone skills, taking messages)

Taking Telephone Messages - Dialogue 5 Transcript (telephone skills, taking messages)

Taking Telephone Messages - Functional Language Reference Sheet (telephone skills, taking messages)

Taking Telephone Messages - Dialogue 6 Transcript

Taking Telephone Messages - Podcast Lesson (BEP21)

Taking Telephone Messages - Study Notes / Podcast Lesson Transcript (BEP21)

Taking Telephone Messages - Practice Exercises (telephone skills, taking messages)

Cold Calls - Arranging a Meeting  - Dialogue 1 mp3 audio file (telephone skills, sales)

Cold Calls - Arranging a Meeting  - Dialogue 2 mp3 audio file (telephone skills, sales)

Cold Calls - Arranging a Meeting  - Functional Language mp3 audio file (telephone skills, sales)

Cold Calls - Arranging a Meeting  - Podcast Lesson (BEP29) mp3 audio file (telephone skills, sales)

Cold Calls – Arranging a Meeting - Dialogue 1 Comprehension Exercise (telephone skills, sales)

Cold Calls – Arranging a Meeting - Dialogue 1 Transcript and Vocabulary Glossary (telephone skills, sales)

Cold Calls – Arranging a Meeting - Dialogue 1 and 2 Key Words and Expressions  Exercise (Informal Language) (telephone skills, sales)

Cold Calls – Arranging a Meeting - Dialogue 1 and 2 Key Words and Expressions  Exercise (More Formal Language) (telephone skills, sales)

Cold Calls – Arranging a Meeting - Dialogue 2 Comprehension Exercise (telephone skills, sales)

Cold Calls – Arranging a Meeting - Dialogue 2 Transcript and Vocabulary Glossary (telephone skills, sales)

Cold Calls – Arranging a Meeting - Dialogue 3 Transcript (telephone skills, sales)

Cold Calls – Arranging a Meeting - Functional Language Reference Sheet (telephone skills, sales)

Cold Calls – Arranging a Meeting - Study Notes / Podcast Lesson Transcript (BEP29) (telephone skills, sales)