Placing, Changing and Canceling Orders - Dialogues 1-3 Key Words and Expressions Exercise (Telephone Skills)

Placing, Changing and Canceling Orders - Functional Language Reference Sheet (Telephone Skills)

Placing, Changing and Canceling Orders - Podcast Lesson (BEP41) mp3 audio file (Telephone Skills)

Placing, Changing and Canceling Orders - Study Notes Podcast Lesson Transcript (BEP41) (Telephone Skills)

Placing, Changing and Canceling Orders - Practice Exercises (Telephone Skills)

Teleconferencing - Communication Problems - Dialogue 1 mp3 audio file (telephone skills)

Teleconferencing - Communication Problems - Dialogue 2 mp3 audio file (telephone skills)

Teleconferencing - Communication Problems - Dialogue 3 Transcript (telephone skills)

Teleconferencing - Communication Problems - Dialogue 3 mp3 audio file (telephone skills)

Teleconferencing - Communication Problems - Dialogue 3 mp3 audio file (telephone skills)

Teleconferencing - Communication Problems - Podcast Lesson (BEP58) mp3 audio file (telephone skills)

Teleconferencing - Communication Problems – Dialogue 1 Comprehension Exercise

Teleconferencing - Communication Problems – Dialogue 1 Transcript and Vocabulary Glossary (telephone skills)

Teleconferencing - Communication Problems – Dialogue 2 Comprehension Exercise (telephone skills)

Teleconferencing - Communication Problems – Dialogue 2 Transcript and Vocabulary Glossary (telephone skills)

Teleconferencing - Communication Problems – Functional Language Reference Sheet (telephone skills)

Teleconferencing - Communication Problems – Practice Exercises (telephone skills)

Telephone Sales Techniques - Dialogue 1 mp3 audio file (telephone skills, cold calls, arranging a meeting)

Telephone Sales Techniques - Podcast Lesson (BEP12) mp3 audio file (telephone skills, cold calls, arranging a meeting)

Telephone Sales Techniqes - Dialogue 1 Transcript and Vocabulary Glossary (telephone skills, cold calls, arranging a meeting)

Telephone Sales Techniques - Dialogue 1 Comprehension Exercise (telephone skills, cold calls, arranging a meeting)

Telephone Sales Techniques - Dialogue 1 Key Words and Expressions Exercise (telephone skills, cold calls, arranging a meeting)

Telephone Sales Techniques - Dialogue 2 Transcript (telephone skills, cold calls, arranging a meeting)

Telephone Sales Techniques - Podcast Lesson Transcript (BEP12) (telephone skills, cold calls, arranging a meeting)

Buying Time - Dialogue 1 Comprehension Exercise (Telephone skills, Handling difficult requests or last minute requests, politely saying 'no', giving yourself more time to act)

Buying Time - Dialogue 1 Transcript and Vocabulary Glossary  (Telephone skills, Handling difficult requests or last minute requests, politely saying 'no', giving yourself more time to act)

Buying Time - Dialogue 1 Transcript and Vocabulary Glossary  (Telephone skills, Handling difficult requests or last minute requests, politely saying 'no', giving yourself more time to act)

Buying Time - Dialogue 1 Transcript and Vocabulary Glossary  (Telephone skills, Handling difficult requests or last minute requests, politely saying 'no', giving yourself more time to act)

Buying Time - Dialogue 1 Transcript and Vocabulary Glossary  (Telephone skills, Handling difficult requests or last minute requests, politely saying 'no', giving yourself more time to act)

Buying Time - Dialogue 1 Transcript and Vocabulary Glossary  (Telephone skills, Handling difficult requests or last minute requests, politely saying 'no', giving yourself more time to act)

Buying Time - Dialogue 1 Transcript and Vocabulary Glossary  (Telephone skills, Handling difficult requests or last minute requests, politely saying 'no', giving yourself more time to act)

Buying Time - Dialogue 1 Transcript and Vocabulary Glossary  (Telephone skills, Handling difficult requests or last minute requests, politely saying 'no', giving yourself more time to act)

Buying Time - Dialogue 1 Transcript and Vocabulary Glossary  (Telephone skills, Handling difficult requests or last minute requests, politely saying 'no', giving yourself more time to act)

Buying Time - Dialogue 1 Transcript and Vocabulary Glossary  (Telephone skills, Handling difficult requests or last minute requests, politely saying 'no', giving yourself more time to act)

Buying Time - Dialogue 1 Transcript and Vocabulary Glossary  (Telephone skills, Handling difficult requests or last minute requests, politely saying 'no', giving yourself more time to act)

Buying Time - Practice Exercises (Telephone skills, Handling difficult requests or last minute requests, politely saying 'no', giving yourself more time to act)

Chasing Up Payment on the Phone - Dialogue 1 mp3 audio file (telephone skills)

Chasing Up Payment on the Phone - Dialogue 2 mp3 audio file (telephone skills)

Chasing Up Payment on the Phone - Functional Language mp3 audio file (telephone skills)

Chasing Up Payment on the Phone - Podcast Lesson (BEP18) mp3 audio file (telephone skills)

Chasing up Payment on the Phone - Dialogue 1 Comprehension Exercise (telephone skills)

Chasing up Payment on the Phone - Dialogue 1 Transcript and Vocabulary Glossary (telephone skills)

Chasing up Payment on the Phone - Dialogue 2 Comprehension Exercise (telephone skills)

Chasing up Payment on the Phone - Dialogue 2 Transcript and Vocabulary Glossary (business vocabulary)

Chasing up Payment on the Phone - Dialogue 3 Transcript (telephone skills)

Chasing up Payment on the Phone - Dialogues 1 and 2 Key Words and Expressions Exercise (telephone skills)

Chasing up Payment on the Phone - Functional Language Reference Sheet (telephone skills)

Chasing up Payment on the Phone - Study Notes / Podcast Lesson Transcript (BEP18) (telephone skills)

Chasing up Payment on the Phone - Practice Exercises (telephone skills)

Taking Telephone Messages - Dialogue 1 Comprehension Exercise (telephone skills, taking messages)