Telephone Skills: Bad News - Making a Cancellation – Dialogue 3 Transcript

Telephone Skills: Bad News - Making a Cancellation – Functional Language Practice Cue Cards

Telephone Skills: Bad News - Making a Cancellation – Functional Language Reference Sheet

Telephone Skills: Bad News - Making a Cancellation – Language Focus – Making Polite Requests

Telephone Skills: Bad News - Making a Cancellation – Study Notes / Podcast Lesson Transcript (BEP81)

Telephone Skills: Bad News - Making a Cancellation – Practice Exercises

Telephone Skills: Passing on Messages to Clients - Dialogue 1 Transcript and Vocabulary Glossary

Telephone Skills: Passing on Messages to Clients - Dialogue 1 mp3 audio file

Telephone Skills: Passing on Messages to Clients - Dialogue 2 Transcript and Vocabulary Glossary

Telephone Skills: Passing on Messages to Clients - Dialogue 2 mp3 audio file

Telephone Skills: Passing on Messages to Clients - Dialogue 3 mp3 audio file

Telephone Skills: Passing on Messages to Clients - Dialogue 4 mp3 audio file

Telephone Skills: Passing on Messages to Clients - Dialogue 5 mp3 audio file

Telephone Skills: Passing on Messages to Clients - Functional Language mp3 audio file

Telephone Skills: Passing on Messages to Clients - Podcast Lesson mp3 audio file (BEP80)

Telephone Skills: Passing on Messages to Clients - Dialogue 4 Transcript

Telephone Skills: Passing on Messages to Clients - Dialogue 3 Transcript and Vocabulary Glossary

Telephone Skills: Passing on Messages to Clients - Dialogue 5 Transcript

Telephone Skills: Passing on Messages to Clients - Dialogue 6 Transcript

Telephone Skills: Passing on Messages to Clients - Functional Language Practice Cue Cards

Telephone Skills: Passing on Messages to Clients - Functional Language Reference Sheet

Telephone Skills: Passing on Messages to Clients - Language Focus – Using Connectives

Telephone Skills: Passing on Messages to Clients - Language Focus – Reporting Phrases

Telephone Skills: Passing on Messages to Clients - Study Notes / Podcast Lesson Transcript (BEP80)

Telephonen Skills: Passing on Messages to Clients - Practice Exercises

Telephone Skills: Telephone Communication Problems Part 1 (a Bad Line) - Dialogue 1 Transcript and Vocabulary Glossary

Telephone Skills: Telephone Communication Problems Part 1 (a Bad Line) - Functional Language Reference Sheet

Telephone Skills: Telephone Communication Problems Part 2 (an Unclear Message) - Study Notes / Podcast Lesson Transcript (BEP85)

Telephone Skills :Telephone Communication Problems Part 2 - An Unclear Message - Dialogue 2 mp3 audio file

Telephone Skills: Telephone Communication Problems Part 2 - An Unclear Message - Podcast Lesson (BEP85)

Placing, Changing and Canceling Orders - Dialogue 1 Comprehension Exercise

Placing, Changing and Canceling Orders - Dialogue 1 Transcript and Vocabulary Glossary (Telephone Skills)

Placing, Changing and Canceling Orders - Dialogue 1 mp3 audio file (Telephone Skills)

Placing, Changing and Canceling Orders - Dialogue 2 Comprehension Exercise (Telephone Skills)

Placing, Changing and Canceling Orders - Dialogue 2 Transcript and Vocabulary Glossary  (Telephone Skills)

Placing, Changing and Canceling Orders - Dialogue 2 mp3 audio file (Telephone Skills)

Placing, Changing and Canceling Orders - Dialogue 3 Comprehension Exercise (Telephone Skills)

Placing, Changing and Canceling Orders - Dialogue 3 Transcript and Vocabulary Glossary

Placing, Changing and Canceling Orders - Dialogue 3 mp3 audio file (Telephone Skills)

Placing, Changing and Canceling Orders - Dialogue 4 Transcript (Telephone Skills)

Placing, Changing and Canceling Orders - Dialogue 5 Transcript (Telephone Skills)