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Business Telephone Skills
Checking Back and Confirming Information - Grammar Focus – Using Modal Verbs to Make Polite Requests
Checking Back and Confirming Information - Language Focus – Using Questions Rather Than Statements
Checking Back and Confirming Information - Podcast Lesson mp3 audio file (BEP68)
Checking Back and Confirming Information - Study Notes / Podcast Lesson Transcript (BEP68)
Checking Back and Confirming Information - Practice Exercises
Checking Back and Confirming Information - Practice Functional Language Cue Cards
Checking Back and Confirming Information - Dialogue 1 mp3 audio file
Handling Customer Complaints - Dialogue 1 Transcript and Vocabulary Glossary
Handling Customer Complaints - Dialogue 1 mp3 audio file
Handling Customer Complaints - Dialogue 2 mp3 audio file
Handling Customer Complaints - Dialogue 3 Transcript
Handling Customer Complaints - Dialogue 3 mp3 audio file
Handling Customer Complaints - Functional Language Reference Sheet
Handling Customer Complaints - Functional Language mp3 audio file
Handling Customer Complaints - Podcast Lesson mp3 audio fle (BEP70)
Handling Customer Complaints - Study Notes / Podcast Lesson Transcript (BEP70)
Handling Customer Complaints - Practice Exercises
Finalizing Agreements - Dialogue 1 Transcript and Vocabulary Glossary
Finalizing Agreements - Dialogue 1 mp3 audio file
Finalizing Agreements - Dialogue 2 mp3 audio file
Finalizing Agreements - Dialogue 2 Transcript
Finalizing Agreements - Functional Language Reference Sheet
Finalizing Agreements - Functional Language mp3 audio file
Finalizing Agreements - Podcast Lesson mp3 audio file (BEP71)
Finalizing Agreements - Study Notes / Podcast Lesson Transcript (BEP71)
Finalizing Agreements - Practice Exercise
Using Standard Telephone Phrases - Dialogue 1 Transcript and Vocabulary Glossary
Using Standard Telephone Phrases - Dialogue 1 mp3 audio file
Using Standard Telephone Phrases - Dialogue 2 Transcript and Vocabulary Glossary
Using Standard Telephone Phrases - Dialogue 3 Transcript and Vocabulary Glossary
Using Standard Telephone Phrases - Dialogue 2 mp3 audio file
Using Standard Telephone Phrases - Dialogue 3 mp3 audio file
Using Standard Telephone Phrases - Dialogue 4 Transcript and Vocabulary Glossary
Using Standard Telephone Phrases - Dialogue 4 mp3 audio file
Using Standard Telephone Phrases - Dialogue 5 Transcript
Using Standard Telephone Phrases - Dialogue 5 mp3 audio file
Using Standard Telephone Phrases - Dialogue 6 Transcript
Using Standard Telephone Phrases - Dialogue 6 mp3 audio file
Using Standard Telephone Phrases - Functional Language
Using Standard Telephone Phrases - Functional Language mp3 audio file
Using Standard Telephone Phrases - Language Focus – Forming Questions with Modal Verbs
Using Standard Telephone Phrases - Podcast Lesson (BEP75)
Using Standard Telephone Phrases - Practice Exercises
Bad News - Making a Cancellation - Dialogue 1 mp3 audio file
Bad News - Making a Cancellation - Dialogue 2 mp3 audio file
Bad News - Making a Cancellation - Dialogue 3 mp3 audio file
Bad News - Making a Cancellation - Functional Language mp3 audio file
Bad News - Making a Cancellation - Podcast Lesson mp3 audio file (BEP81)
Bad News - Making a Cancellation – Dialogue 1 Transcript and Vocabulary Glossary
Bad News - Making a Cancellation – Dialogue 2 Transcript
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