Telephone Skills: Handling Customer Complaints - Dialogue 1 Transcript and Vocabulary Glossary
Telephone Skills: Handling Customer Complaints - Dialogue 3 Transcript
Telephone Skills: Handling Customer Complaints - Dialogue 3 mp3 audio file
Telephone Skills: Handling Customer Complaints - Functional Language Reference Sheet
Telephone Skills: Handling Customer Complaints - Podcast Lesson mp3 audio fle (BEP70) (Customer Service)
Telephone Skills: Handling Customer Complaints - Study Notes / Podcast Lesson Transcript (BEP70)
Telephone Skills: Handling Customer Complaints - Practice Exercises (Customer Service)
Telephone Skills: Finalizing Agreements - Dialogue 2 mp3 audio file (negotiating)
Telephone Skills: Finalizing Agreements - Functional Language mp3 audio file (negotiating)
Telephone Skills: Finalizing Agreements - Podcast Lesson mp3 audio file (BEP71)
Telephone Skills: Finalizing Agreements - Practice Exercise (negotiating)
Telephone Skills: Using Standard Telephone Phrases - Dialogue 1 Transcript and Vocabulary Glossary
Telephone Skills: Using Standard Telephone Phrases - Dialogue 1 mp3 audio file
Telephone Skills: Using Standard Telephone Phrases - Dialogue 2 Transcript and Vocabulary Glossary
Telephone Skills: Using Standard Telephone Phrases - Dialogue 3 Transcript and Vocabulary Glossary
Telephone Skill: Using Standard Telephone Phrases - Dialogue 2 mp3 audio file
Telephone Skills: Using Standard Telephone Phrases - Dialogue 3 mp3 audio file
Telephone Skills: Using Standard Telephone Phrases - Dialogue 4 Transcript and Vocabulary Glossary
Telephone Skills: Using Standard Telephone Phrases - Dialogue 4 mp3 audio file
Telephone Skills: Using Standard Telephone Phrases - Dialogue 5 Transcript
Telephone Skills: Using Standard Telephone Phrases - Dialogue 5 mp3 audio file
Telephone Skills: Using Standard Telephone Phrases - Dialogue 6 Transcript
Telephone Skills: Using Standard Telephone Phrases - Dialogue 6 mp3 audio file
Telephone Skills: Using Standard Telephone Phrases - Functional Language
Telephone Skills: Using Standard Telephone Phrases - Functional Language mp3 audio file
Telephone Skills: Using Standard Telephone Phrases - Language Focus – Forming Questions with Modal Verbs
Telephone Skills: Using Standard Telephone Phrases - Podcast Lesson (BEP75)
Telephone Skills: Using Standard Telephone Phrases - Practice Exercises
Telephone Skills: Bad News - Making a Cancellation - Dialogue 2 mp3 audio file
Telephone Skills: Bad News - Making a Cancellation - Dialogue 3 mp3 audio file
Telephone Skills: Bad News - Making a Cancellation - Functional Language mp3 audio file
Telephone Skills: Bad News - Making a Cancellation - Podcast Lesson mp3 audio file
Telephone Skills: Bad News - Making a Cancellation – Dialogue 2 Transcript
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