Workplace English Training E-Platform: Business English Resources for Teachers

May 8, 2024

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Travel / Hotels / Tourism

BA Asks Its Staff to Work for Nothing - Article and Vocabulary Glossary

Reading Article:Â BA Asks Its Staff to Work for Nothing - Article and Vocabulary Glossary

Main Category: Business / The Economy

Level: Intermediate

Resource: Reading Articles

Industry: Travel / Hotels / Tourism

File name: BA Asks Its Staff to Work for Nothing - Article and Vocabulary Glossary.doc

File size: 104.00 KB

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Blackstone Buys Hilton for $26 Billion - Article and Vocabulary Glossary

Reading Article: Blackstone Buys Hilton for $26 Billion - Article and Vocabulary Glossary

Main Category: Business / The Economy

Level: Higher-Intermediate

Resource: Reading Articles

Industry: Travel / Hotels / Tourism

File name: Blackstone Buys Hilton for $26 Billion - Article and Vocabulary Glossary.doc

File size: 327.50 KB

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Blackstone Buys Hilton for $26 Billion - Comprehension Exercise

Reading Article: Blackstone Buys Hilton for $26 Billion - Comprehension Exercise

Main Category: Business / The Economy

Level: Higher-Intermediate

Resource: Exercises / Worksheets

Industry: Travel / Hotels / Tourism

File name: Blackstone Buys Hilton for $26 Billion - Comprehension Exercise.doc

File size: 324.00 KB

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Blackstone Buys Hilton for $26 Billion - Key Words and Expressions Exercise

Reading Article: Blackstone Buys Hilton for $26 Billion - Key Words and Expressions Exercise

Main Category: Business / The Economy

Level: Higher-Intermediate

Resource: Exercises / Worksheets

Industry: Travel / Hotels / Tourism

File name: Blackstone Buys Hilton for $26 Billion - Key Words and Expressions Exercise.doc

File size: 0.00 KB

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Blackstone Buys Hilton for $26 Billion - mp3 audio file

Reading Article: Blackstone Buys Hilton for $26 Billion - mp3 audio file

Main Category: Business / The Economy

Level: Higher-Intermediate

Resource: Audio Presentations / Lessons

Industry: Travel / Hotels / Tourism

File name: Blackstone Buys Hilton for $26 Billion.mp3

File size: 2,758.95 KB

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Function Room Availability

Model Business Email: Function Room Availability (enquiring, requesting

Main Category: Business Emails

Level: Intermediate

Resource: Model Business Documents

Industry: Travel / Hotels / Tourism

File name: Function Room Availability.doc

File size: 110.50 KB

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Model Business Letter: Letter of Complaint

Model Business Letter: Letter of Complaint, Complaint about incorrect travel arrangements

Main Category: Business Letters

Level:

Resource:

Industry: Travel / Hotels / Tourism

File name: Complaint letter 1.doc

File size: 310.00 KB

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Model Business Letter: Corporate Travel Services

Business Letter: Corporate Travel Services (Functions: enquiring, requesting)

Main Category: Business Letters

Level: Intermediate

Resource: Model Business Documents

Industry: Travel / Hotels / Tourism

File name: Corporate Travel Services.doc

File size: 86.00 KB

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Holiday Enquiry

Model Business Letter: Holiday Enquiry (example of open punctuation, full blocked style, replying to an enquiry, enclosing

Main Category: Business Letters

Level: Intermediate

Resource: Model Business Documents

Industry: Travel / Hotels / Tourism

File name: Holiday Enquiry.doc

File size: 104.50 KB

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Hotel Stay on 11 January 20xx

Business Letter: Hotel Stay on 11 January 20xx (complaining, complaint letter, asking for compensation

Main Category: Business Letters

Level: Higher-Intermediate

Resource: Model Business Documents

Industry: Travel / Hotels / Tourism

File name: Hotel Stay.doc

File size: 105.50 KB

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Theme Party

Business Letter: Theme Party (replying to an enquiry, informing, querying

Main Category: Business Letters

Level: Intermediate

Resource: Model Business Documents

Industry: Travel / Hotels / Tourism

File name: Theme Party.doc

File size: 109.50 KB

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Valet Parking, February 8

Business Letter: Valet Parking, February 8Â (replying to a letter of complaint, apologizing, assuring

Main Category: Business Letters

Level: Higher-Intermediate

Resource: Model Business Documents

Industry: Travel / Hotels / Tourism

File name: Valet Parking, February 8.doc

File size: 108.50 KB

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Poor Service

Model Business Letter: Poor Service (letter of complaint)

Main Category: Business Letters

Level: Higher-Intermediate

Resource: Model Business Documents

Industry: Travel / Hotels / Tourism

File name: Poor Service.doc

File size: 320.50 KB

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Service

Model Business Letter: Service (replying to a letter of complaint, apologising, giving reasons, offering compensation)

Main Category: Business Letters

Level: Higher-Intermediate

Resource: Model Business Documents

Industry: Travel / Hotels / Tourism

File name: Service.doc

File size: 320.50 KB

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Handling Customer Complaints: Podcast Lesson mp3 audio file (BEP98)

Main Category: Customer Service Skills

Level: Higher-Intermediate

Resource: Audio Presentations / Lessons

Industry: Travel / Hotels / Tourism

File name: Handling Customer Complaints Podcast Lesson (BEP98).mp3

File size: 7,027.94 KB

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Handling Customer Complaints - Dialogue 1 Transcript

Customer Service: Handling Customer Complaints - Dialogue 1 Transcript

Main Category: Customer Service Skills

Level: Higher-Intermediate

Resource: Dialogue Transcripts

Industry: Travel / Hotels / Tourism

File name: Customer Service Handling Customer Complaints Dialogue 1 Transcript.doc

File size: 333.50 KB

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Handling Customer Complaints - Dialogue 2 Comprehension Exercise

Customer Service: Handling Customer Complaints - Dialogue 2 Comprehension Exercise

Main Category: Customer Service Skills

Level: Higher-Intermediate

Resource: Exercises / Worksheets

Industry: Travel / Hotels / Tourism

File name: Customer Service Handling Customer Complaints Dialogue 2 Comprehension.doc

File size: 335.00 KB

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Handling Customer Complaints - Dialogue 2 Transcript

Customer Service: Handling Customer Complaints - Dialogue 2 Transcript

Main Category: Customer Service Skills

Level: Higher-Intermediate

Resource: Dialogue Transcripts

Industry: Travel / Hotels / Tourism

File name: Customer Service Handling Customer Complaints Dialogue 2 Transcript.doc

File size: 334.50 KB

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Handling Customer Complaints - Dialogue 3 Transcript

Customer Service: Handling Customer Complaints - Dialogue 2 Transcript

Main Category: Customer Service Skills

Level: Higher-Intermediate

Resource: Dialogue Transcripts

Industry: Travel / Hotels / Tourism

File name: Customer Service Handling Customer Complaints Dialogue 3 Transcript.doc

File size: 331.50 KB

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Handling Customer Complaints - Dialogue 4 Transcript

Customer Service: Handling Customer Complaints - DialogueÂ 4 Transcript

Main Category: Customer Service Skills

Level: Higher-Intermediate

Resource: Dialogue Transcripts

Industry: Travel / Hotels / Tourism

File name: Customer Service Handling Customer Complaints Dialogue 4 Transcript.doc

File size: 332.50 KB

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Handling Customer Complaints - Exercises

Customer Service: Handling Customer Complaints - Exercises

Main Category: Customer Service Skills

Level: Higher-Intermediate

Resource: Exercises / Worksheets

Industry: Travel / Hotels / Tourism

File name: Customer Service Handling Customer Complaints Exercises.doc

File size: 337.50 KB

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Handling Customer Complaints - Study Notes / Podcast Lesson Transcript (BEP98)

Customer Service: Handling Customer Complaints - Study Notes / Podcast Lesson Transcript (BEP98)

Main Category: Customer Service Skills

Level: Higher-Intermediate

Resource: Podcast Lesson Transcripts

Industry: Travel / Hotels / Tourism

File name: Customer Service Handling Customer Complaints Podcast Lesson.doc

File size: 347.00 KB

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Handling Customer Complaints - Dialogue 1 mp3 audio file

Customer Service: Handling Customer Complaints - Dialogue 1 mp3 audio file

Main Category: Customer Service Skills

Level: Higher-Intermediate

Resource: Audio Presentations / Lessons

Industry: Travel / Hotels / Tourism

File name: Handling Customer Complaints Dialogue 1.mp3

File size: 919.77 KB

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Handling Customer Complaints - Dialogue 2 mp3 audio file

Main Category: Customer Service Skills

Level: Higher-Intermediate

Resource: Audio Presentations / Lessons

Industry: Travel / Hotels / Tourism

File name: Handling Customer Complaints Dialogue 2.mp3

File size: 1,452.83 KB

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Featured resource files uploaded:

Writing Business Proposals Part 2

Interrupting Effectively - Functional Language Reference Sheets

Making Persuasive Arguments - Dialogue 3 mp3 audio file

Concluding a Deal - Functional Language Reference Sheet

Pitching New Offers - Dialogue 1 Transcript and Vocabulary Glossary

Handling Questions with Authority - Study Notes / Podcast Lesson Transcript (BEP47)

China Comes Top of Mobile Phone League

Wrapping up a Business Presentation, Podcast Lesson BEP 37

Housing Meltdown Hits the US

Asking for and Confirming Information, Dialogue 2

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Business Communication - Functional Language Reference Sheets (E-Book)
Writing Business Proposals Part 2
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