Replies to Requests - Functional Language Reference Sheet (business email, replying to requests)

Replies to Requests - Practice Exercises

Replies to Requests - Study Notes (business email, replying to requests)

Model Business Email: Weekly Progress Report #4 (reporting, informing

Model Business Email: Depreciation of Equipment Value (accounting, informing, suggesting

Business Email: Model Reports (reporting on progress, informing, requesting a meeting

Model Business Email: Cancellation Charge (attaching, reporting, expressing possibility, requesting

Model Business Email: Front-line Service Staff (informing

Model Business Email: Staff Discounts (notice, circular, informing, stating obligation, advising

Model Business Report: Survey of Telephone Manners (extract from a business report, report summary, report introduction, vertical list

Model Business Email: WSI Reports (Informing

Model Business Email: Shipment of Glass Crystal (reply to a letter of complaint, apologizing, reminding, informing

Business Email: CTX7000 Laptop Computers (customer service, giving advice, numbered list

Business Email: Complaint from Jenson Ltd (giving negative news, advising

Business Email: Complaint from Kutex Ltd (informing, suggesting

Business Email: Follow up to Monday's Demonstration at JVT PowerTools (requesting a meeting, suggesting

Model Business Email: Lunchtime Aerobics Classes for Employees (informing, suggesting

Model Business Email: Mr Senai (informing, requesting

Model Business Email: Filtronic Project (querying, requesting

Model Business Email: Verizon Project (thanking, attaching, requesting, informing

Business Email: HDF International Securities Trust (informing, requesting