Communicating Action - Dialogue 1 mp3 audio file (business communication, business meetings, action points, assigning tasks)

Communicating Action - Dialogue 2 mp3 audio file (business communication, business meetings, action points, assigning tasks)

Communicating Action - Dialogue 3 mp3 audio file (business communication, business meetings, action points, assigning tasks)

Communicating Action - Podcast Lesson (BEP25) mp3 audio file(business communication, business meetings, action points, assigning tasks)

Dealing with Angry Customers - Dialogue 1 mp3 audio file (customer service, calming someone down, reassuring someone, apologising)

Dealing with Angry Customers - Dialogue 2 mp3 audio file (calming someone down, reassuring someone, apologising, customer service)

Dealing with Angry Customers - Dialogue 3 mp3 audio file (calming someone down, reassuring someone, apologising, customer service)

Dealing with Angry Customers - Dialogue 4 mp3 audio file (calming someone down, reassuring someone, apologising, customer service)

Dealing with Angry Customers - Podcast Lesson (BEP26) mp3 audio file (customer service, calming someone down, reasuring someone, apologising)

Reading Article: US Shows Signs of Net Addiction - mp3 audio file

Being Assertive and Standing Your Ground - Dialogue 1 mp3 audio file (Business communication)

Being Assertive and Standing Your Ground - Dialogue 2 mp3 audio file (business communication)

Being Assertive and Standing Your Ground - Podcast Lesson (BEP30) mp3 audio file (business communication)

Reading Article: China's Inflation Rises Sharply - mp3 audio file

Cold Calls - Arranging a Meeting  - Dialogue 1 mp3 audio file (telephone skills, sales)

Cold Calls - Arranging a Meeting  - Dialogue 2 mp3 audio file (telephone skills, sales)

Cold Calls - Arranging a Meeting  - Functional Language mp3 audio file (telephone skills, sales)

Cold Calls - Arranging a Meeting  - Podcast Lesson (BEP29) mp3 audio file (telephone skills, sales)

Reading Article: World Shares Fall on Credit Fears - mp3 audio file

Reading Article: Hong Kong Keeps Business as Usual - mp3 audio file

Reading Article: Indian Economy to Overtake the UK - mp3 audio file

Pitching a Sale - Elevator Speeches - Podcast Lesson (BEP31) mp3 audio file (sales)

Small Talk Before a Business Meeting - Dialogue 1 mp3 audio file

Small Talk Before a Business Meeting - Dialogue 2 mp3 audio file

Small Talk Before a Business Meeting - Podcast Lesson (BEP32) mp3 audio file

Reading Article: Music File-sharer Fined 222000 Dollars - mp3 audio file

Dealing with Hostile Situations - Dialogue 1

Dealing with Hostile Situations - Podcast Lesson (BEP33) mp3 audio file (business communication, confronting difficult situations)

Making Persuasive Arguments - Dialogue 1 mp3 audio file (business communication)

Making Persuasive Arguments - Dialogue 4 mp3 audio file (business communication)

Making Persuasive Arguments - Dialogue 5 mp3 audio file (business communication)

Making Persuasive Arguments - Podcast Lesson (BEP34) mp3 audio file (business communication)

Avoiding Communication Breakdown - Dialogue 1 mp3 audio file (business communication)

Avoiding Communication Breakdown - Dialogue 2 mp3 audio file (business communication)

Avoiding Communication Breakdown - Podcast Lesson (BEP35) mp3 audio file (business communication)

Reading Article: Microsoft Deal Values Facebook at $15 Billion - mp3 audio file

Reading Article: PetroChina is World's Top Company - mp3 audio file

Talking about Your Company and Work - Dialogue 1 mp3 audio file (business communication, describing your job, describing your company, company structure)

Talking about Your Company and Work - Dialogue 2 mp3 audio file (business communication, describing your job, describing your company, company structure)

Talking about Your Company and Work - Podcast Lesson (BEP36) mp3 audio file (business communication, describing your job, describing your company, company structure)