Chairing a Business Meeting - Functional Language Reference Sheet

Informing and Notifying - Functional Language Reference Sheet (Business Email, Business Writing)

Resolving Internal Conflicts - Functional Language Reference Sheet (business communication)

Interviewing in English - Functional Language Reference Sheet (Question Types) (job hunting, employment search)

Making Arrangements - Functional Language Reference Sheet (writing business email)

Clarifying and Confirming - Functional Language Reference Sheet (writing business email, business writing)

Showing Business Visitors Around - Functional Language Reference Sheet (business communication)

Showing Business Visitors Around - Functional Language Reference Sheet (business communication)

Teleconferencing - Communication Problems – Functional Language Reference Sheet (telephone skills)

Explaining a Company’s Organisation - Functional Language Reference Sheet

Giving a Verbal Report - Functional Language Reference Sheet(business communication, reporting progress)

Replies to Requests - Functional Language Reference Sheet (business email, replying to requests)

Negotiating Agreements - Functional Language Reference Sheet (business negotiations, conditionals)

Buying Time - Dialogue 1 Transcript and Vocabulary Glossary  (Telephone skills, Handling difficult requests or last minute requests, politely saying 'no', giving yourself more time to act)

Expressing Likes, Dislikes and Preferences - Functional Language Reference Sheet (expressing different degrees of like and dislike, making comparions, comparing things)

Chasing up Payment on the Phone - Functional Language Reference Sheet (telephone skills)

Giving Advice and Making Suggestions - Functional Language Reference Sheet

Taking Telephone Messages - Functional Language Reference Sheet (telephone skills, taking messages)

Cold Calls – Arranging a Meeting - Functional Language Reference Sheet (telephone skills, sales)

Avoiding Communication Breakdown - Functional Language Reference Sheet (business communication)

Business Presentations, Interrupting Effectively, Functional Language Reference Sheets

Business Presentations, Structuring a Business Presentation, Functional Language Reference Sheet