Model Business Letter: Incident at Happy Valley Store on 21 November 20xx (Functions: Reply to letter of complaint, asking for information, apologizing, offering

Model Email: Administrative Assistant Vacancy (Functions: rReferencing, informing, attaching)

Email: Brochure Request (Functions: Replying to enquiry, attaching

Business Letter: Corporate Travel Services (Functions: enquiring, requesting)

Business Letter: Databases Update (Functions: informing, requesting action, enclosing)

Model Business Email: Discount Query (Functions: Referencing, negotiating)

Business Email: Draft Contract (Functions: replying to enquiry, making arrangements)

Business Report: Evaluation of the Unrest Amongst Factory Workers (Short report, formal layout

Business Report: Extract (findings section, formal layout)

Business Letter: New Advertising Campaign (Functions: replying to a proposal, informing, requesting)

Model Business Email: New Sales Manager (Function: Referencing)

Business Email: Order Ref. No. 856 (Functions: referencing, informing)

Model Business Email: Press Release (Function: seeking approval)

Model Business Email: Request for Brochure (Functions: replying to enquiry, attaching

Model Business Email: Request for Catalogue (Functions: referencing, requesting)

Business Fax: Delivery of Your Order (Functions: Explaining late delivery, apologizing, assuring

Model Instructions: Fire Instructions (Functions: Using the Command Form, creating a vertical list

Business Email: Furniture Replacement (Functions: reply to complaint, apologizing, expressing certain future action)

Model Memo Report: Gate-Switching Equipment

Model Business Email: IT Project (Functions: replying to a complaint, addressing problems and mistakes, apologising

Instructions for Assembling System and Starting Operations

Model Instructions: Hiring a Personnel Officer for the Personnel Department (Functions: Using the Command Form, creating a vertical list

Instructions: Instructions for Sending a Fax (Functions: Using the Command Form, creating a vertical list

Instructions: How to Operate the Canon XL20 Photocopier (Functions: Using the Command Form, creating a vertical list

Model Business Email: Meeting in Hong Kong (Functions: giving bad news, making arrangements

Model Business Letter: My Order (Functions: Placing an order, enclosing)

Model Business Email: New Software (Functions: replying to a complaint, addressing problems and mistakes, apologising

Business Email: Order Cancellation (Functions: order cancellation, asking for confirmation

Business Email: Order Confirmation (Function: confirming order, giving details

Business Email: Order No. 75893 (Functions: order status, back order, apologising

Business Email: Order Reference 74589G (Function: order cancellation

Business Email: Payment Request (Function: pre-payment request

Business Email: Project Schedule Meeting (Function: replying to a request

Model Business Email: Purchase Order 641P (Functions: order status, delay, apologising)

Business Email: Quotation (Functions: replying to a complaint, addressing problems and mistakes, apologising