The Language of Credit - Study Notes (Business Vocabulary)

Welcoming Business Visitors: Language Focus – Open and Closed Questions (offering)

Business Letter Layout and Organisation - Study Notes (the parts of a letter)

Making Polite Requests: Language Focus – Accepting and Declining Requests

Making Polite Requests: Language Focus – Request Phrases

Analysis of Business Documents (original document rewritten with comments on style, tone, organisation, language use, etc)

Business Letter Writing Basics - Study Notes (standard phrases, letters of enquiry, replies to letters of enquiry)

Employment Terminology - Study Notes (Business vocabulary)

Replies to Letters of Complaint - Study Notes

Using Approximate Language - Study Notes (Business Vocabulary)

Telephone Skills: Using Standard Telephone Phrases - Language Focus – Forming Questions with Modal Verbs

Writing Conclusions to Reports - Study Notes

Analysis of Business Documents (original document rewritten with comments on style, tone, organisation, language use, etc)

Strategy for Customer Service - Six-Step Strategy for Customer Service

Analysis of Business Documents (original document rewritten with comments on style, tone, organisation, language use, etc)

Analysis of Business Documents (original document rewritten with comments on style, tone, organisation, language use, etc)

Telephone Skills: Bad News - Making a Cancellation – Language Focus – Making Polite Requests

Business Writing Punctuation Rules - Study Notes

Developing a Good Writing Style - Study Notes

Employment Terms - Presentation and Vocabulary Glossary (Business Vocabulary)

Gerund or Infinitive - Study Notes (Business Grammar)

Introducing Yourself at Work - Language Focus – Self-Introductions

Introducing Yourself at Work - Vocabulary Focus

Introducing Yourself at Work - Vocabulary Focus

Telephone Skills: Passing on Messages to Clients - Language Focus – Using Connectives

Telephone Skills: Passing on Messages to Clients - Language Focus – Reporting Phrases

Sales and Marketing Terminology - Presentation and Vocabulary Glossary (Business Vocabulary)

The Language of Mobile Phones - Study Notes (Business Vocabulary)

Usage of Phrasal Verbs - Study Notes (Business Grammar)

Using the Active and Passive Voice in Business Writing - Study Notes

Analysis of Business Documents (original document rewritten with comments on style, tone, organisation, language use, etc)

Common  Errors with Verb Tenses - Study Notes (Business Grammar)

Discussing Routine and Recent Past - Grammar Focus – Three Uses of the Present Perfect Tense

Discussing Routine and Recent Past - Grammar Focus – Using the Present Simple Tense to Talk About Routine

The A – Z of Redundant Phrases (Business Vocabulary)

Tone in Business Writing - Study Notes

Adjective Ordering - Study Notes (Business Grammar)

Analysis of Business Documents (original document rewritten with comments on style, tone, organisation, language use, etc)

Business Idioms of Time - Study Notes (Business Vocabulary)

Using Clear Familiar Words - Study Notes (Business Writing Skills)

Analysis of Business Documents (analysis of an original business document in terms of language use, structure, organisation, tone and style)

Expressing Obligation - Study Notes (Business Grammar) (must, mustn't, need, needn't, should, shouldn't, have to, have got to)

Memo Reports 2 - Study Notes (Business Reports)

Methods of Payment in International Trade - Study Notes (business vocabulary)

Using the Past Perfect Tense - Study Notes (Business Grammar)

Analysis of Business Documents (analysis of an original business document in terms of language use, structure, organisation, tone and style)

Avoiding Sexist Language - Study Notes

Incomplete and Run-on Sentences - Study Notes (Business Grammar)