Intermediate
Telephone Skills: Customer Service on the Phone - Dialogue 1 Transcript
Telephone Skills: Customer Service on the Phone - Dialogue 1 mp3 audio file
Telephone Skills: Customer Service on the Phone - Dialogue 2 Transcript
Telephone Skills: Customer Service on the Phone - Dialogue 2 mp3 audio file
Telephone Skills: Customer Service on the Phone - Functional Language Exercise
Telephone Skills: Customer Service on the Phone - Functional Language Reference Sheet
Telephone Skills: Customer Service on the Phone - Functional Language
Direct vs Indirect Questions: Exercise
Direct vs Indirect Questions: Study Notes
Model Email: Example of a More Formal Writing Style
Model Email: Banking Overdraft Charges
Expressing Purpose and Result: Exercises
Expressing Purpose and Result: Study Notes
Getting Native Speakers to Talk More Slowly on the Telephone
Giving Advice and Making Suggestions: Dialogue 1 Transcript
Giving Advice and Making Suggestions: Dialogue 1 mp3 audio file
Giving Advice and Making Suggestions: Dialogue 2 Transcript
Giving Advice and Making Suggestions: Dialogue 2 mp3 audio file
Giving Advice and Making Suggestions: Dialogue 3 Transcript
Giving Advice and Making Suggestions: Dialogue 3 mp3 audio file
Giving Advice and Making Suggestions: Dialogues 1 to 3 Comprehension Exercises
Giving Advice and Making Suggestions: Functional Language
Giving Advice and Making Suggestions: Key Words and Expressions Exercise
Model Email: Investment Director’s Report
Mainland Mothers Give Birth in Hong Kong
Mainland Mothers Give Birth in Hong Kong: mp3 audio file
Model Email: OfficeBox Software
Model Email: Overtime Payments
Past Simple vs Past Continuous: Exercises
Past Simple vs Past Continuous: Study Notes
Model Email: Pilot Timelines
Model Email: PlutonX Series Computer
Model Business Letter: Proposal for Network Set-up
Model Business Letter: Reference for Ms June Tsui
Model Business Letter: Request for Financial Aid
Model Business Letter: Reservation of Business Centre
Shortage of Women in Mainland China
Shortage of Women in Mainland China: mp3 auidio file
Model Business Letter: Standing Instruction No. 83497
Telephone Skills: Internal vs External Calls - Dialogue Comprehension
Telephone Skills: Internal vs External Calls - Dialogue 1 Transcript
Telephone Skills: Internal vs External Calls - Dialogue 1 mp3 audio file
Telephone Skills: Internal vs External Calls - Dialogue 2 Transcript
Telephone Skills: Internal vs External Calls - Dialogue 2 mp3 audio file
Telephone Skills: Internal vs External Calls - Study Notes
Underclass is Expanding Fast: Comprehension Exercise
Underclass is Expanding Fast: Key Words and Expressions Exercise
Underclass is Expanding Fast: Key Words and Expressions
Underclass is Expanding Fast: mp3 audio file
Model Email: Use of Stationery
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