Telephone Skills: Bad News - Making a Cancellation – Practice Exercises
Business Small Talk - Discussing a Colleague - Dialogue 1 mp3 audio file
Business Small Talk - Discussing a Colleague – Podcast Lesson mp3 audio file (BEP82)
Business Small Talk - Discussing a Colleague – Dialogue 1 Transcript and Vocabulary Glossary
Business Small Talk - Discussing a Colleague – Study Notes / Podcast Lesson Transcript (BEP82)
Business Small Talk - Discussing a Colleague – Practice Exercises
Reading Article: Cosmetic Eyelid Surgery Becoming Popular in China - Article and Vocabulary Glossary
Reading Article: Cosmetic Eyelid Surgery Becoming Popular in China - mp3 audio file
Model Business Email: Customer Refund (informing, reporting, apologizing, assuring
Gerund or Infinitive - Practice Exercises (Business Grammar)
Gerund or Infinitive - Study Notes (Business Grammar)
Business Email: Lateness for Work (informing, warning, reminding)
Business Email: New Policy (informing, advising, example of formal writing style)
Business Email: Personal Installment Loan No. 74893928 (reporting, recommending)
Sales and Marketing Terminology - Presentation and Vocabulary Glossary (Business Vocabulary)
Model Business Email: 1. Service Lift 2. Mr Senai (informing, requesting)
Small Talk with Colleagues - Dialogue 1 Transcript and Vocabulary Glossary
Small Talk with Colleagues - Dialogue 1 mp3 audio file
Small Talk with Colleagues - Study Notes / Podcast Lesson Transcript (BEP79)
Small Talk with Colleagues - Podcast Lesson mp3 audio file (BEP79)
Small Talk with Colleagues - Practice Exercises
The Language of Mobile Phones - Study Notes (Business Vocabulary)
Tips for Successful Communication (English Tips)
Reading Article: US Wants China’s Currency to Strengthen - Article and Vocabulary Glossary
Reading Article:Â Video Ads Appear in Paper Magazines - Article and Vocabulary Glossary
Analysis of Business Documents (original document rewritten with comments on style, tone, organisation, language use, etc)
Common Errors with Verb Tenses - Practice Exercises (Business Grammar)
Common Errors with Verb Tenses - Study Notes (Business Grammar)
Business Email: Disposal of Waste Paper (instructing
Expressing the Future and Future Certainty - Dialogue 1 Transcript and Vocabulary Glossary
Expressing the Future and Future Certainty - Dialogue 1 mp3 audio file
Expressing the Future and Future Certainty - Dialogue 2 Transcript
Expressing the Future and Future Certainty - Dialogue 2 mp3 audio file
Expressing the Future and Future Certainty - Dialogue 3 Transcript
Expressing the Future and Future Certainty - Dialogue 3 mp3 audio file
Expressing the Future and Future Certainty - Study Notes / Podcast Lesson Trancript (BEP83)
Expressing the Future and Future Certainty - Podcast Lesson mp3 audio file (BEP83)
Expressing the Future and Future Certainty - Practice Exercises
Model Business Letter: Holiday Enquiry (example of open punctuation, full blocked style, replying to an enquiry, enclosing
Model Business Email: Policy on Flexible Lunch Hours (informing, outlining policy
Model Business Email: Project Schedule (confirming procedure
Business Letter: Savings Account No. 001-748379-833 (banking, replying to an enquiry, enclosing, informing
The A – Z of Redundant Phrases (Business Vocabulary)
Reading Article: Younger Wife for a Happy Marriage - Article and Vocabulary Glossary
Featured resource files uploaded:
Main Study Areas
- Business Writing / Grammar (728)
- Business Speaking / Listening (1249)
- Business Vocabulary (108)
- Business Reading / Listening (401)