Employment Terminology - Study Notes (Business vocabulary)

Reading Article: Google to Launch Operating System - Article and Vocabulary Glossary

Reading Article: Google to Launch Operating System - mp3 audio file

How to Start a Conversation (English tips)

Business Letter: Information on our Product Range (Functions: replying to an enquiry, informing, enclosing)

Reading Article: Michael Jackson Dies Deeply in Debt - mp3 audio file

Business Letter: Product No. JK755 (Functions: replying to an enquiry, informing, enclosing

Business Email: Overseas Trainee Placement Scheme (Functions: training, human resources, enclosing, informing, requesting

Model Business Email: Revised Land Application Report (attaching, informing, requesting, government

Using Approximate Language - Practice Exercises (Business Vocabulary)

Using Approximate Language - Study Notes (Business Vocabulary)

Business Email: Accidental Lapse of Customer Policy (Functions: insurance, reporting, recommending

Analysis of Business Documents (original document rewritten with comments on style, tone, organisation, language use, etc)

Reading Article: Champion Athlete – Man or Woman - mp3 audio file

Reading Article: Champion Athlete – Man or Woman - Article and Vocabulary Glossary

Model Business Letter: Damaged Freight Shipment (replying to a letter of complaint, apologizing, reminding, informing)

Reading Article: New Rice Plant Grows Above Flood Water - Article and Vocabulary Glossary

Punctuation - The Dash and Brackets (English tips)

Reading Article: Rice Plant Grows Above Flood Water - mp3 audio file

Business Letter: Software Products (responding to an enquiry,  enclosing, arranging

Strategy for Customer Service - Dialogue 1 Transcript and Vocabulary Glossary

Strategy for Customer Service - Dialogue 1 mp3 audio file

Strategy for Customer Service - Dialogue 2 Transcript and Vocabulary Glossary

Strategy for Customer Service - Dialogue 2 mp3 audio file

Strategy for Customer Service - Study Notes / Podcast Lesson Transcript (BEP77)

Strategy for Customer Service - Practice Exercises

Strategy for Customer Service - Six-Step Strategy for Customer Service

Talking About Future Possibilities and Probabilities (Business English Advice)

The Future Perfect Tense - Practice Exercises (Business Grammar)

Analysis of Business Documents (original document rewritten with comments on style, tone, organisation, language use, etc)

Analysis of Business Documents (original document rewritten with comments on style, tone, organisation, language use, etc)

Business Email: Application for Compassionate Leave (informing, applying

Telephone Skills: Bad News - Making a Cancellation - Dialogue 2 mp3 audio file

Telephone Skills: Bad News - Making a Cancellation - Dialogue 3 mp3 audio file

Telephone Skills: Bad News - Making a Cancellation - Functional Language mp3 audio file

Telephone Skills: Bad News - Making a Cancellation - Podcast Lesson mp3 audio file

Telephone Skills: Bad News - Making a Cancellation – Dialogue 2 Transcript

Telephone Skills: Bad News - Making a Cancellation – Dialogue 3 Transcript

Telephone Skills: Bad News - Making a Cancellation – Functional Language Practice Cue Cards

Telephone Skills: Bad News - Making a Cancellation – Functional Language Reference Sheet

Telephone Skills: Bad News - Making a Cancellation – Language Focus – Making Polite Requests

Telephone Skills: Bad News - Making a Cancellation – Study Notes / Podcast Lesson Transcript (BEP81)