Employment Terminology - Study Notes (Business vocabulary)
Reading Article: Google to Launch Operating System - Article and Vocabulary Glossary
Reading Article: Google to Launch Operating System - mp3 audio file
Business Letter: Information on our Product Range (Functions: replying to an enquiry, informing, enclosing)
Reading Article: Michael Jackson Dies Deeply in Debt - mp3 audio file
Business Letter: Product No. JK755 (Functions: replying to an enquiry, informing, enclosing
Business Email: Overseas Trainee Placement Scheme (Functions: training, human resources, enclosing, informing, requesting
Model Business Email: Revised Land Application Report (attaching, informing, requesting, government
Using Approximate Language - Practice Exercises (Business Vocabulary)
Using Approximate Language - Study Notes (Business Vocabulary)
Business Email: Accidental Lapse of Customer Policy (Functions: insurance, reporting, recommending
Analysis of Business Documents (original document rewritten with comments on style, tone, organisation, language use, etc)
Reading Article: Champion Athlete – Man or Woman - mp3 audio file
Reading Article: Champion Athlete – Man or Woman - Article and Vocabulary Glossary
Model Business Letter: Damaged Freight Shipment (replying to a letter of complaint, apologizing, reminding, informing)
Reading Article: New Rice Plant Grows Above Flood Water - Article and Vocabulary Glossary
Punctuation - The Dash and Brackets (English tips)
Reading Article: Rice Plant Grows Above Flood Water - mp3 audio file
Business Letter: Software Products (responding to an enquiry, enclosing, arranging
Strategy for Customer Service - Dialogue 1 Transcript and Vocabulary Glossary
Strategy for Customer Service - Dialogue 1 mp3 audio file
Strategy for Customer Service - Dialogue 2 Transcript and Vocabulary Glossary
Strategy for Customer Service - Dialogue 2 mp3 audio file
Strategy for Customer Service - Study Notes / Podcast Lesson Transcript (BEP77)
Strategy for Customer Service - Practice Exercises
Strategy for Customer Service - Six-Step Strategy for Customer Service
Talking About Future Possibilities and Probabilities (Business English Advice)
The Future Perfect Tense - Practice Exercises (Business Grammar)
Analysis of Business Documents (original document rewritten with comments on style, tone, organisation, language use, etc)
Analysis of Business Documents (original document rewritten with comments on style, tone, organisation, language use, etc)
Business Email: Application for Compassionate Leave (informing, applying
Telephone Skills: Bad News - Making a Cancellation - Dialogue 2 mp3 audio file
Telephone Skills: Bad News - Making a Cancellation - Dialogue 3 mp3 audio file
Telephone Skills: Bad News - Making a Cancellation - Functional Language mp3 audio file
Telephone Skills: Bad News - Making a Cancellation - Podcast Lesson mp3 audio file
Telephone Skills: Bad News - Making a Cancellation – Dialogue 2 Transcript
Telephone Skills: Bad News - Making a Cancellation – Dialogue 3 Transcript
Telephone Skills: Bad News - Making a Cancellation – Functional Language Practice Cue Cards
Telephone Skills: Bad News - Making a Cancellation – Functional Language Reference Sheet
Telephone Skills: Bad News - Making a Cancellation – Language Focus – Making Polite Requests
Telephone Skills: Bad News - Making a Cancellation – Study Notes / Podcast Lesson Transcript (BEP81)
Featured resource files uploaded:
Main Study Areas
- Business Writing / Grammar (728)
- Business Speaking / Listening (1249)
- Business Vocabulary (108)
- Business Reading / Listening (401)