Handling Difficult Requests - Dialogue 1 Transcript and Vocabulary Glossary
Handling Difficult Requests - Dialogue 2 Transcript
Handling Difficult Requests - Dialogue 1 mp3 audio file (customer service / telephone skills)
Handling Difficult Requests - Dialogue 2 mp3 audio file (customer service / telephone skills)
Handling Difficult Requests - Functional Language Reference Sheet (customer service / telephone skills)
Handling Difficult Requests - Functional Language mp3 audio file
Handling Difficult Requests - Podcast Lesson (BEP92) mp3 audio file
Handling Difficult Requests - Study Notes / Podcast Lesson Transcript (BEP92) (customer service / telephone skills)
Handling Difficult Requests - Practice Exercise (Telephone Skills, Customer Service)
Model Business Reports: Broadcast TV (extract from a business report, findings section, describing trends)
Complimenting Someone at Work - Dialogue 10 mp3 audio file (praising, flattering, congratulating, saying good things about someone)
Complimenting Someone at Work - Dialogue 11 mp3 audio file (praising, flattering, congratulating, saying good things about someone)
Complimenting Someone at Work - Dialogue 12 mp3 audio file (praising, congratulating, flattering, saying something good about someone)
Complimenting Someone at Work - Dialogue 13 mp3 audio file (praising, congratulating, flattering, saying something good about someone)
Complimenting Someone at Work - Dialogue 14 mp3 audio file (praising, congratulating, flattering, saying something good about someone)
Complimenting Someone at Work - Dialogue 15 mp3 audio file (praising, congratulating, flattering, saying something good about someone)
Complimenting Someone at Work - Dialogue 16 mp3 audio file (praising, congratulating, flattering, saying something good about someone)
Complimenting Someone at Work - Dialogues 1-9 Transcripts and Vocabulary Glossary
Complimenting Someone at Work - Dialogues 1-9 mp3 audio file (praising, congratulating, flattering, saying something good about someone)
Complimenting Someone at Work - Dialogues 10-16 Transcripts (praising, congratulating, flattering, saying something good about something)
Complimenting Someone at Work - Functional Language Reference Sheet (praising, congratulating, flattering, saying something good about someone)
Complimenting Someone at Work - Functional Language mp3 audio file (praising, congratulating, flattering, saying something good about someone)
Complimenting Someone at Work - Study Notes / Podcast Lesson (BEP94)Â (praising, congratulating, flattering, saying something good about someone)
Complimenting Someone at Work - Podcast Lesson mp3 audio file (BEP94) (praising, congratulating, flattering, saying something good about someone)
Complimenting Someone at Work - Practice Exercise (praising, congratulating, flattering, saying something good about someone)
Useful Verbs for Writing Minutes of Meetings (Business English Tips)
Common Errors Using Phrasal Verbs - Practice Exercises (Business Grammar / Verb plus preposition)
Common Errors Using Phrasal Verbs - Study Notes (Business Grammar, Verb plus preposition)
usiness Letter: Express Bank Card Fee (banking, reply to a letter of complaint, apologizing, explaining
Guidelines for Choosing the Right Tone in Business Documents (Business English Tips, Business Writing)
Business Letter: Hotel Stay on 11 January 20xx (complaining, complaint letter, asking for compensation
Kicking Off and Outlining Your Position - Functional Language Reference Sheet (Business Negotiations)
Kicking Off and Outlining Your Position - Dialogue 1 Comprehension Exercise (Business Negotiations)
Kicking Off and Outlining Your Position - Dialogue 1 Key Words and Expressions Exercise (Business Negotiations)
Kicking Off and Outlining Your Position - Dialogue 1 Transcript and Vocabulary Glossary (Business Negotiations)
Kicking Off and Outlining Your Position - Dialogue 2 Comprehension Exercise (Business Negotiations)
Kicking Off and Outlining Your Position - Dialogue 2 Key Words and Expressions Exercise (Business Negotiations)
Kicking Off and Outlining Your Position - Dialogue 2 Transcript (Business Negotiations)
Kicking Off and Outlining Your Position - Dialogue 3 Transcript (Business Negotiations)
Kicking Off and Outlining Your Position - Dialogue 4 Transcript (Business Negotiations)
Kicking Off and Outlining Your Position - Study Notes / Podcast Lesson Transcript (BEP40) (Business Negotiations)
Kicking Off and Outlining Your Position - Practice Exercises (Business Negotiations)
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