Business Reports: Accident in the Loading Bay (example of report introduction with sub-heading "Introduction")

China Seeing Gradual Recovery: Article and Vocabulary Glossary

Model Business Reports: Comparison of Laptop Computers - example of report introduction (Sub-heading "Introduction")

Model Business Reports: Evaluation of Business English Training Course - example of report introduction (Sub-heading "background2)

Model Business Reports: Explosion in Container Store - example of report introduction (Sub-heading "background")

Telephone Skills: Handling Customer Complaints - Dialogue 1 Transcript and Vocabulary Glossary

Telephone Skills: Handling Customer Complaints - Dialogue 2 Transcript and Vocabulary Glossary

Telephone Skills: Handling Customer Complaints - Dialogue 3 Transcript

Telephone Skills: Handling Customer Complaints - Dialogue 3 mp3 audio file

Telephone Skills: Handling Customer Complaints - Functional Language Reference Sheet

Telephone Skills: Handling Customer Complaints - Podcast Lesson mp3 audio fle (BEP70) (Customer Service)

Telephone Skills: Handling Customer Complaints - Study Notes / Podcast Lesson Transcript (BEP70)

Telephone Skills: Handling Customer Complaints - Practice Exercises (Customer Service)

Business Reports: Internal Audit of Property Management Department - example of report introduction (Sub-heading "Background / Purpose / Scope")

Model Business Reports: Investigation into Possible Sites for New Club - example of report introduction (Sub-heading "background / purpose / scope")

Making Future Plans - Dialogue 3 Transcript

Model Business Reports: Review of Systems for Dealing with Correspondence - example of report introduction (Sub-heading "Terms of Reference")

Business Reports: Staff Opinions on Formation of Staff Club - example of report introduction (Sub-heading "background")

Model Business Report: Survey of Staff Attitudes to Working Conditions - example of report introduction (Sub-heading "Terms of Reference")

Model Business Report: Survey of Telephone Manner - example of report introduction (Terms of Reference)

Writing Introductions to Business Reports - Study Notes

Business Report: Extracts from Reports (examples of concluding sections)

General Business Writing Advice (Business writing tips)

Reading Article: China Foreign Reserves Top 2 Trillion dollars  - Article and Vocabulary Glossary

Reading Article: China Foreign Reserves Top 2 Trillion dollars  - mp3 audio file

Business Letter: Invoice No. 389402/5 (Functions: replying to a letter of complaint, reporting, apologising)

Business Letter: Invoice No. 23749327/S (Functions: replying to a letter of complaint, reporting, apologising

Business Report: Recruitment of Cleaners (alternative ways of writing a conclusion

Replies to Letters of Complaint - Study Notes

Speaking English on the Phone (English tips)

Model Business Letter: Subscriber No. 78579 / Account No. 3248758 (reply to a letter of complaint, apologizing, reporting/informing, assuring

Writing Conclusions to Reports - Practice Exercises

Writing Conclusions to Reports - Study Notes

Guidelines for Effective Email (Business English Tips)

Business Writing Punctuation Rules - Practice Exercises

Business Writing Punctuation Rules - Study Notes

Developing a Good Writing Style - Practice Exercises

Developing a Good Writing Style - Study Notes

Explaining Procedures – Sequence Words and Phrases (Business English Tips)

Reading Article: Financial Crisis Cost Us 10000 dollars Each - Article and Vocabulary Glossary