Telephone Skills: Checking Back and Confirming Information: Dialogue 1 Transcript and Vocabulary Glossary
Model Business Email: Brochure and Price List Request (Function: requesting price list)
Model Business Letter: Request for Brochure and Price List (Functions: replying to a request, enclosing)
Reading Article: YouTube Video Makes Susan Boyle Famous - Article and Vocabulary Glossary
Reading Article: YouTube Video Makes Susan Boyle Famous - mp3 audio file
Reading Article: Nintendo Reports Record Profits - Article and Vocabulary Glossary
Reading Article: Nintendo Reports Record Profits - mp3 audio file
Welcoming Business Visitors - Dialogue 1 Transcript and Vocabulary Glossary
Welcoming Business Visitors - Dialogue 1 mp3 audio file (greeting, offering)
Welcoming Business Visitors - Dialogue 2 Transcript and Vocabulary Glossary (greeting, offering)
Welcoming Business Visitors - Dialogue 2 mp3 audio file (greeting, offering)
Welcoming Business Visitors - Dialogue 3 Transcript (greeting, offering)
Welcoming Business Visitors - Dialogue 3 mp3 audio file
Welcoming Business Visitors - Functional Language Practice Cue Cards (greeting, offering)
Welcoming Business Visitors - Functional Language Reference Sheet (greeting, offering)
Welcoming Business Visitors - Functional Language mp3 audio file (greeting, offering)
Welcoming Business Visitors: Language Focus – Open and Closed Questions (offering)
Welcoming Business Visitors - Podcast Lesson mp3 audio file (BEP72) (offering, greeting)
Welcoming Business Visitors - Study Notes / Podcast Lesson Transcript (BEP72) (greeting, offering)
Welcoming Business Visitors - Practice Exercise (greeting, offering)
Business Letter Layout and Organisation - Study Notes (the parts of a letter)
Makaing Polite Requests - Functional Language mp3 audio file
Making Polite Requests - Dialogue 1 Transcript and Vocabulary Glossary
Making Polite Requests - Dialogue 2 Transcript and Vocabulary Glossary
Making Polite Requests - Dialogue 3 Transcript and Vocabulary Glossary
Making Polite Requests - Dialogue 4 Transcript and Vocabulary Glossary
Making Polite Requests - Dialogue 5 Transcript
Making Polite Requests - Dialogue 6 Transcript
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