Business Email: Order Ref. No. 856 (Functions: referencing, informing)
Model Business Email: Press Release (Function: seeking approval)
Model Business Email: Request for Brochure (Functions: replying to enquiry, attaching
Model Business Email: Request for Catalogue (Functions: referencing, requesting)
Reading Article: Child Writes iPhone Code - Article and Vocabulary Glossary
Telephone Skills: Dealing with Persistent Callers - Dialogue 1 Transcript and Vocabulary Glossary
Telephone Skills: Dealing with Persistent Callers - Dialogue 1 mp3 audio file
Telephone Skills: Dealing with Persistent Callers - Dialogue 2 Transcript and Vocabulary Glossary
Telephone Skills: Dealing with Persistent Callers - Dialogue 3 Transcript and Vocabulary Glossary
Telephone Skills: Dealing with Persistent Callers - Dialogue 4 Transcript and Vocabulary Glossary
Telephone Skills: Dealing with Persistent Callers - Dialogue 4 mp3 audio file
Telephone Skills: Dealing with Persistent Callers - Dialogue 5 mp3 audio flle
Telephone Skills: Dealing with Persistent Callers - Functional Language Reference Sheet
Telephone Skills: Dealing with Persistent Callers - Functional Language mp3 audio file
Telephone Skills: Dealing with Persistent Callers - Grammar Focus – Using the Present Perfect Tense
Telephone Skills: Dealing with Persistent Callers - Language Focus – Declining a Request
Telephone Skills: Dealing with Persistent Callers - Language Focus – Expressing Availability
Telephone Skills: Dealing with Persistent Callers - Study Notes / Podcast Lesson Transcript (BEP66)
Model Business Letter: My Order (Functions: Placing an order, enclosing)
Offering Help: Dialogue 1 Key Words and Expressions Exercise
Offering Help: Dialogue 2Â Transcript and Vocabulary Glossary
Offering Help: Dialogue 3 Transcript
Offering Help: Language Focus – Specific Offers When Welcoming a Visitor
Offering Help: Language Focus – Accepting and Declining Offers of Help
Offering Help: Functional Language Practice Cue Cards
Offering Help: Functional Language Reference Sheet
Offering Help: Grammar Focus - Using Modal Verbs
Offering Help: Dialogue 1 mp3 audio file
Offering Help: Dialogue 2 mp3 audio file
Business Email: Order Cancellation (Functions: order cancellation, asking for confirmation
Business Email: Order No. 75893 (Functions: order status, back order, apologising
Business Email: Order Reference 74589G (Function: order cancellation
Business Email: Payment Request (Function: pre-payment request
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