Higher-Intermediate
Business Meetings: Talking About Options - Dialogue 1 mp3 audio file
Business Meetings: Talking About Options - Dialogue 2 Transcript
Business Meetings: Talking About Options - Functional Language Reference Sheet
Business Meetings: Talking About Options - Study Notes / Podcast Lesson Transcript (BEP08)
Writing Positive Business Documents: Exercises
Writing Positive Business Documents: Study Notes
Model Business Letter: The Contract
Example of Positive Business Letter
Model Business Letter: Order No. 294829
Model Email: Laptop Request
Business Letter: ‘Managing Your Inventory’ Seminar
Business Letter: Termination of Employment
Business Presentations Describing Graphs and Trends - Podcast Lesson mp3 audio file (BEP10) 
Business Presentations: Describing Graphs and Trends - Dialogue Comprehension Exercise
Business Presentations: Describing Graphs and Trends - Dialogue Transcript
Business Presentations: Describing Graphs and Trends - Dialogue Transcript mp3 audio file
Business Presentations: Describing Graphs and Trends - Podcast Lesson Transcript (BEP10)
Business Presentations: Describing Graphs and Trends - Extracts from Presentations
Business Presentations: Describing Graphs and Trends - Further Study Notes
Business Presentations: Signposting - Dialogue 1 Comprehension Exercise
Business Presentations: Signposting - Dialogue 1 Transcript
Business Presentations: Signposting - Dialogue 2 Transcript
Business Presentations: Signposting - Dialogue 3 Transcript
Business Presentations: Signposting - Dialogue 4 Transcript
Business Presentations: Signposting - Dialogue 1 mp3 audio file
Business Presentations: Signposting - Exercises
Business Presentations: Signposting - Functional Language Reference Sheet
Business Presentations: Signposting - Study Notes / Podcast Lesson mp3 audio file (BEP97)
Business Presentations: Signposting - Study Notes / Podcast Lesson Transcript (BEP97)
Business Presentations: Signposting - Further Study Notes
Varying the Sentence Length and Structure: Study Notes
Varying the Sentence Length and Structure: Exercises
Questioning Techniques: Podcast Lesson (BEP11)
Handling Customer Complaints: Podcast Lesson mp3 audio file (BEP98)
Model Business Letter: Incident at Happy Valley Store on 21 August 20xx
Questioning Techniques: Dialogue Comprehension Exercise
Questioning Techniques: Dialogue Transcript
Questioning Techniques: Dialogue mp3 audio file
Questioning Techniques: Exercises
Questioning Techniques: Study Notes / Podcast Lesson Transcript (BEP11)
Questioning Techniques: Further Study Notes
Handling Customer Complaints - Dialogue 1 Comprehension Exercise
Handling Customer Complaints - Dialogue 1 Transcript
Handling Customer Complaints - Dialogue 2 Comprehension Exercise
Handling Customer Complaints - Dialogue 2 Transcript
Handling Customer Complaints - Dialogue 3 Transcript
Handling Customer Complaints - Dialogue 4 Transcript
Handling Customer Complaints - Exercises
Handling Customer Complaints - Functional Language Reference Sheet
Handling Customer Complaints - Study Notes / Podcast Lesson Transcript (BEP98)
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