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Help / FAQs

To view or download a comprehensive User Guide for 'Workplace English Training E-Magazine', please click on the image below:

E-MAGAZINE USAGE QUERIES

Are there any limitations for subscribers when they log in?
Can subscribers log in from different computers?
Can subscribers save the whole E-Magazine on their home computer?
Can subscribers print out the past issues of the E-Magazine?
Can subscribers print out each section of the E-Magazine?
Can subscribers download listening files to an mp3 player?
Is access to the E-Learning Library included in the Subscription?

POST-SUBSCRIPTION QUERIES

I have forgotten how to login. Can you give me detailed instructions how to do this?
How can subscribers retrieve their password if they lose it?
How can subscribers check their subscription period?
How can subscribers print out the complete PDF version?
How can subscribers download the offline version of the current issue?
What happens when my subscription expires? How can I renew it?
What is a podcast?
Can subscribers send documents for us to correct?
How reliable is your server?


How do I renew my subscription?

We use a recurrent billing system. This means that your subscription will be automatically renewed at the lowest price available at the time of renewal.

One month before the expiry of your subscription you will be reminded of this and you may cancel the automatic renewal at that time.


Are there any limitations for subscribers when they log in?

Individual Subscribers are restricted to accessing the Subscribers area from ONLY 4 different IP addresses within a 24-hour period.

If individual Subscribers exceed this number their account will be automatically locked.

We feel that 4 IP addresses is adequate as most individual users only require one IP address from their office and one from home or laptop within 24 hours.

This security measure prevents users buying one subscription and passing the login information to friends or colleagues. So please, keep your subscription details private.

Repeated abuse will result in a subscription being terminated.


Can subscribers log in from different computers?

Individual users can access from 4 different IP addresses (i.e. 4 different computers) within a 24-hour period.


Can subscribers save the whole E-Magazine on their home or work computer?

Yes. Downloadable offline versions of Workplace English Training E-Magazine are available for the current issue ONLY as an executable html file. The offline version has no external links or flash. It loads very quickly.


Can subscribers print out the past issues of the E-Magazine?

Downloadable offline versions of Workplace English Training E-Magazine are ONLY available for the current issue, not past issues.

This is to prevent new subscribers from downloading all past issues which would not be fair to existing subscribers.

Any current subscriber can view any of the issues online at any time during their subscription period.


Can subscribers print out each section of the E-Magazine?

Yes. Downloadable PDF files are available for the scripts/articles, lesson notes and answer keys. In addition, a single printer friendly version of each issue is available for download and printing. The complete issue PDF version includes an interactive menu for quick navigation.


Can subscribers download listening files to an mp3 player?

Yes. All listening files are recorded in mp3 format, so they can be easily downloaded to any mp3 player or PC. In addition, a podcast of the listening content of the current issue is available for download each month.


Is access to the E-Learning Centre included in the subscription?

Yes. Your subscription includes full access to:

• Monthly online issues of Workplace English Training E-Magazine
• Full online access to back issues of Workplace English Training E-Magazine
• Full access to the E-Learning Library
• Full access to the E-Coursebuilder [E-Coursebuilder is currently in development]


I have forgotten how to login. Can you give me detailed instructions how to do this?

Click on the link below and enter your Username and Password to view the latest edition:

https://www.workplace-english-training.com

Click: Login

Username (type) XXXXXXXX

Password (type) XXXXXXXX


How can subscribers retrieve their password if they lose it?

Subscribers can request their Username and Password to be sent to the email address which they registered with at any time by requesting their password at the login page.


How can subscribers check their subscription period?

Once a subscriber has logged in they will see their subscription information at the bottom of their Membership Information page under 'Payment History'.


How can subscribers print out the complete PDF version?

Subscribers need to click on the 'Printer Friendly Version' link located on the menu page of every issue. They can save the PDF file to their computer. To print out the file, they will need Adobe Acrobat Reader (click here for free download).


How can subscribers download the offline version of the current issue?

Subscribers need to right click on the offline version in the past issues archive and save the executable html file to their computer.

Then double click the executable file. The issue will open up in Internet Explorer in the following directory: C:\Documents and Settings\user\Local Settings\Temp


What happens when my subscription expires? How can I renew it?

Your subscription will be automatically renewed at the lowest price available at the time of renewal.

One month before the expiry of your subscription you will be reminded of this and you may cancel the automatic renewal at that time.


What is the podcast?

Our podcasts are audio lessons in mp3 format related to the business listening content of each issue. They include additional tuition not included in the online issue and provide additional examples as well as speaking practice opportunities. The mp3 files can be played on a PC or downloaded to an MP3 Player.


Can subscribers send documents for us to correct?

We are afraid we do not provide this kind of service at the moment, but we are working on a pay-per-post editing service which we will introduce soon.


How reliable is your server?

Workplace English Training E-Magazine is hosted in the United States and is mirrored in locations throughout the world. Our hosting providers have guaranteed us 99.9% up-time!

 

Minimum Requirements

To be able to view the interactive exercises in Workplace English Training E-Magazine you will require:
  • Windows 98, ME, NT4, 2000 or XP. (Windows 95 is not supported.)
  • A modern Web browser (Internet Explorer 6+, Netscape 7+, Mozilla 1.4+, Firebird 0.7, etc.

Listening to the Audio Content of Workplace English Training E-Magazine:

  • All the audio tracks featured in Workplace English Training E-Magazine are in mp3 format. Click on an audio link to listen to an audio file. The file will automatically open in your Windows Media Player unless you have set another media player as your default audio player. You can listen to an audio file as many times as you want by clicking the play button on your Windows Media Player. You can pause a file at any time by clicking the pause button.
  • You'll need a Windows Media player to play the mp3 audio files on your computer. All computers using a Windows platform should have a built-in Windows Media Player.
  • If you would like to download the mp3 files, right click the audio link and 'Save Target As'. Then save the file to a directory on your PC.
Viewing and Printing Training Worksheets and Dialogue Scripts (PDF Files) Using Adobe Acrobat Reader:
  • You will need “Adobe Acrobat Reader” to open and view the training worksheets and dialogue scripts. If you don’t have “Adobe Acrobat Reader”, you can download it for free by following this internet link to the software (click here...)
  • You can print out the training worksheets and dialogue scripts from Adobe Acrobat Reader.
Using Some Basic Features in Adobe Acrobat
  • Use the +/- buttons to enlarge or reduce the size of any part of a page.
  • Use the hand tool, to move around a page.
  • Use the forward and back buttons to scroll through the pages.

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