Buying Time - Dialogue 1 Transcript and Vocabulary Glossary (Telephone skills, Handling difficult requests or last minute requests, politely saying 'no', giving yourself more time to act)
Buying Time - Practice Exercises (Telephone skills, Handling difficult requests or last minute requests, politely saying 'no', giving yourself more time to act)
Chasing up Payment on the Phone - Dialogue 1 Comprehension Exercise (telephone skills)
Chasing up Payment on the Phone - Dialogue 2 Comprehension Exercise (telephone skills)
Chasing up Payment on the Phone - Dialogues 1 and 2 Key Words and Expressions Exercise (telephone skills)
Chasing up Payment on the Phone - Practice Exercises (telephone skills)
Taking Telephone Messages - Dialogue 1 Comprehension Exercise (telephone skills, taking messages)
Taking Telephone Messages - Dialogue 2 Comprehension Exercise (telephone skills, taking messages)
Taking Telephone Messages - Practice Exercises (telephone skills, taking messages)
Cold Calls – Arranging a Meeting - Dialogue 1 Comprehension Exercise (telephone skills, sales)
Cold Calls – Arranging a Meeting - Dialogue 1 and 2 Key Words and Expressions Exercise (Informal Language) (telephone skills, sales)
Cold Calls – Arranging a Meeting - Dialogue 1 and 2 Key Words and Expressions Exercise (More Formal Language) (telephone skills, sales)
Cold Calls – Arranging a Meeting - Dialogue 2 Comprehension Exercise (telephone skills, sales)
The Language of Shipping and Logistics - Practice Exercises (Business Vocabulary)
Business Meetings: Developing an Argument Part 2: Exercises
Basic Insurance Vocabulary in Context - Practice Exercises (business vocabulary)
Methods of Payment in International Trade - Practice Exercises (business vocabulary)
The Language of Human Resources - Practice Exercises (Business Vocabulary)
Job Hunting Vocabulary - Practice Exercises
Talking About Your Company - Practice Exercises (Business Vocabulary)
Exercises based on the selected banking and financial terms in the study notes.
Understanding Financial Terms - Practice Exercises (Business Vocabulary)
Understanding Investment Terms - Practice Exercises
The Language of the Stock Market and Personal Investing - Practice Exercises (Business Vocabulary)
The Language of Personal Banking - Practice Exercises (business vocabulary)
The Credit Crunch (Part 2) - Practice Exercises (business vocabulary)
Basic Banking Vocabulary in Context - Practice Exercises (business vocabulary)
The Language of Currency Trading and Exchange - Practice Exercises (business vocabulary)
Business Idioms of Time - Practice Exercises (Business Vocabulary)
Business Idioms - Practice Exercises (idiomatic expressions, business vocabulary)
Analysis of Documents:Â Exercises (based on the problems found in Analysis of Documents 1-6)
Analysis of Business Documents (analysis of an original business document in terms of language use, structure, organisation, tone and style)
Giving Advice and Making Suggestions: Dialogues 1 to 3 Comprehension Exercises
Giving Advice and Making Suggestions: Key Words and Expressions Exercise
Offering Help: Dialogue 1 Key Words and Expressions Exercise
Making Polite Requests - Practice Exercises
Introducing Yourself at Work - Practice Exercises
Expressing the Future and Future Certainty - Practice Exercises
Accepting and Refusing Business Invitations - Practice Exercise
Expressing Opinions and Agreement - Practice Exercise
Making Comparisons - Dialogue 1 Comprehension Exercise (business speaking skills, comparatives, superlatives)
Making Comparisons - Dialogue 1 Key Words and Expressions Exercise(business speaking skills, comparatives, superlatives)
Making Comparisons - Dialogue 2 Comprehension Exercise(business speaking skills, comparatives, superlatives)
Making Comparisons - Dialogue 2 Key Words and Expressions Exercise(business speaking skills, comparatives, superlatives)
Expressing Likes, Dislikes and Preferences - Dialogue 1 Comprehension Exercise (expressing different degrees of like and dislike, making comparions, comparing things)
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