Telephone Skills: Controlling Techniques - Key Words and Expressions Exercise

Telephone Skills: Customer Service on the Phone - Dialogue 1 Comprehension Exercise

Telephone Skills: Customer Service on the Phone - Dialogue 1 Transcript

Telephone Skills: Customer Service on the Phone - Dialogue 1 mp3 audio file

Telephone Skills: Customer Service on the Phone - Dialogue 2 Transcript

Telephone Skills: Customer Service on the Phone - Dialogue 2 Transcript

Telephone Skills: Customer Service on the Phone - Functional Language Exercise

Telephone Skills: Customer Service on the Phone - Functional Language Reference Sheet

Telephone Skills: Internal vs External Calls - Dialogue Comprehension

Telephone Skills: Internal vs External Calls - Dialogue 1 Transcript

Telephone Skills: Internal vs External Calls - Dialogue 1 mp3 audio file

Telephone Skills: Internal vs External Calls - Dialogue 2 Transcript

Telephone Skills: Internal vs External Calls - Dialogue 2 mp3 audio file

Telephone Skills: Internal vs External Calls - Study Notes

Talking About Work: Exercises

Telephone Skills: Finalizing Agreements - Dialogue 2 mp3 audio file (negotiating)

Telephone Skills: Finalizing Agreements - Functional Language mp3 audio file (negotiating)

Telephone Skills: Finalizing Agreements - Podcast Lesson mp3 audio file (BEP71)

Telephone Skills: Finalizing Agreements - Practice Exercise (negotiating)

Telephone Skills: Bad News - Making a Cancellation - Dialogue 2 mp3 audio file

Telephone Skills: Bad News - Making a Cancellation - Dialogue 3 mp3 audio file

Telephone Skills: Bad News - Making a Cancellation - Functional Language mp3 audio file

Telephone Skills: Bad News - Making a Cancellation - Podcast Lesson mp3 audio file

Telephone Skills: Bad News - Making a Cancellation – Dialogue 2 Transcript

Telephone Skills: Bad News - Making a Cancellation – Dialogue 3 Transcript

Telephone Skills: Bad News - Making a Cancellation – Functional Language Practice Cue Cards

Telephone Skills: Bad News - Making a Cancellation – Functional Language Reference Sheet

Telephone Skills: Bad News - Making a Cancellation – Language Focus – Making Polite Requests

Telephone Skills: Bad News - Making a Cancellation – Study Notes / Podcast Lesson Transcript (BEP81)

Telephone Skills: Bad News - Making a Cancellation – Practice Exercises

Telephone Skills: Telephone Communication Problems Part 1 (a Bad Line) - Functional Language Reference Sheet

Telephone Skills: Telephone Communication Problems Part 2 (an Unclear Message) - Study Notes / Podcast Lesson Transcript (BEP85)

Telephone Skills :Telephone Communication Problems Part 2 - An Unclear Message - Dialogue 2 mp3 audio file

Telephone Skills: Telephone Communication Problems Part 2 - An Unclear Message - Podcast Lesson (BEP85)

Telephone Sales Techniques - Dialogue 1 mp3 audio file (telephone skills, cold calls, arranging a meeting)

Telephone Sales Techniques - Podcast Lesson (BEP12) mp3 audio file (telephone skills, cold calls, arranging a meeting)

Telephone Sales Techniqes - Dialogue 1 Transcript and Vocabulary Glossary (telephone skills, cold calls, arranging a meeting)

Telephone Sales Techniques - Dialogue 1 Comprehension Exercise (telephone skills, cold calls, arranging a meeting)

Telephone Sales Techniques - Dialogue 1 Key Words and Expressions Exercise (telephone skills, cold calls, arranging a meeting)

Telephone Sales Techniques - Dialogue 2 Transcript (telephone skills, cold calls, arranging a meeting)