Model Business Letter: Savings Account (Function: informing)

Business Letter: Purchase Order (Functions: Reply to a Letter of Complaint, Apologising, Informing)

Model Business Letter: Incident at Happy Valley Store on 21 November 20xx (Functions: Reply to letter of complaint, asking for information, apologizing, offering

Business Letter: Corporate Travel Services (Functions: enquiring, requesting)

Business Letter: Databases Update (Functions: informing, requesting action, enclosing)

Business Email: Draft Contract (Functions: replying to enquiry, making arrangements)

Business Email: Referencing - Study Notes

Model Business Letter: MIA’s Year 20xx Executive Seminar (Functions: accepting, informing, requesting)

Model Business Letter: My Order (Functions: Placing an order, enclosing)

Business Email: Payment Request (Function: pre-payment request

Model Business Letter: Reference for Leung Ka Seng, James (Functions: informing, appraising, recommending)

Model Business Letter: Request for Brochure and Price List (Functions: replying to a request, enclosing)

Starting and Finishing Letters and Email - Practice Exercises (grammar issues, common errors and functional language)

Starting and Finishing Letters and Email - Study Notes (grammar issues, common errors and functional language)

Business Letter Layout and Organisation - Study Notes (the parts of a letter)

Business Letter: Franchise Agreement (Functions: enquiring, enclosing)

Business Letter Writing Basics - Practice Exercises (standard phrases, letters of enquiry, replies to letters of enquiry)

Business Letter Writing Basics - Study Notes (standard phrases, letters of enquiry, replies to letters of enquiry)

Business Letter: Cutlery Catalogue (Functions: replying to an enquiry, informing, enclosing)

Business Letter: Information on our Product Range (Functions: replying to an enquiry, informing, enclosing)

Business Letter: Invoice No. 389402/5 (Functions: replying to a letter of complaint, reporting, apologising)

Business Letter: Invoice No. 23749327/S (Functions: replying to a letter of complaint, reporting, apologising

Business Letter: Product No. JK755 (Functions: replying to an enquiry, informing, enclosing

Business Letter: Phone Payment Service (PPS) (Functions: informing)

Business Letter: Power Tools (Function: replying to a request, enclosing, recommending

Replies to Letters of Complaint - Study Notes

Business Letter: Stainless Steel Office Fitments (requesting information

Model Business Letter: Subscriber No. 78579 / Account No. 3248758 (reply to a letter of complaint, apologizing, reporting/informing, assuring

Model Business Letter: C/A No. 82-388473-00 (banking, informing, enclosing)

Model Business Letter: Damaged Freight Shipment (replying to a letter of complaint, apologizing, reminding, informing)

Business Letter: Software Products (responding to an enquiry,  enclosing, arranging

Business Letter: Mortgage Application (giving bad news, rejecting, offering)

Business Letter: Customer Service at J Parks (replying to a letter of complaint, apologizing, explaining, assuring

Model Business Letter: Holiday Enquiry (example of open punctuation, full blocked style, replying to an enquiry, enclosing

Model Business Letter: Reference for James Wong (confirming, appraising

Business Letter: Savings Account No. 001-748379-833 (banking, replying to an enquiry, enclosing, informing

Model Business Letter: Currency Change for Policy No. U734892 in the Name of Chan Win Kee (banking, confirming, informing, requesting, apologising)

Writing Goodwill Letters - Study Notes

Model Business Letter (example of a formal letter of invitation

Model Business Letter (example of a letter of congratulation

Model Business Letter (example of a letter of sympathy

Model Business Letter (example of a thank you letter

Model Business Letter (example of an informal letter of invitation

usiness Letter: Express Bank Card Fee (banking, reply to a letter of complaint, apologizing, explaining