Learning Centre - Interactive Content


BUSINESS GRAMMAR AND WRITING

  • COMMON ERRORS IN BUSINESS WRITING
      • Common Errors in Business Writing 1 [ more... ]
      • Common Errors in Business Writing 2 [ more... ]
      • Common Errors in Business Writing 3 [ more... ]
      • Common Errors in Business Writing 4 [ more... ]
      • Common Errors in Business Writing 5 [ more... ]
      • Common Errors in Business Writing 6 [ more... ]
      • Common Errors in Business Writing 7 [ more... ]
      • Common Errors in Business Writing 8 [ more... ]
      • Common Errors in Business Writing 9 [ more... ]
      • Common Errors in Business Writing 10 [ more... ]
      • Common Errors in Business Writing 11 [ more... ]
      • Common Errors in Business Writing 12 [ more... ]
      • Common Errors in Business Writing 13 [ more... ]
      • Common Errors in Business Writing 14 [ more... ]
      • Common Errors in Business Writing 15 [ more... ]
      • Common Errors in Business Writing 16 [ more... ]
      • Common Errors in Business Writing 17 [ more... ]
      • Common Errors in Business Writing 18 [ more... ]
      • Common Errors in Business Writing 19 [ more... ]
      • Common Errors in Business Writing 20 [ more... ]
      • Common Errors in Business Writing 21 [ more... ]
      • Common Errors in Business Writing 22 [ more... ]
      • Common Errors in Business Writing 23 [ more... ]
      • Common Errors in Business Writing 24 [ more... ]
      • Common Errors in Business Writing 25 [ more... ]
      • Common Errors in Business Writing 26 [ more... ]
      • Common Errors in Business Writing 27 [ more... ]
      • Common Errors in Business Writing 28 [ more... ]
      • Common Errors in Business Writing 29 [ more...] + video grammar lessons
      • Common Errors in Business Writing 30 [ more...] + video grammar lessons
      • Common Errors in Business Writing 31 [ more...] + video grammar lessons
      • Common Errors in Business Writing 32 [ more...] + video grammar lessons
      • Common Errors in Business Writing 33 [ more...] + video grammar lessons
      • Common Errors in Business Writing 34 [ more...] + video grammar lessons
      • Common Errors in Business Writing 35 [ more...] + video grammar lessons
      • Common Errors in Business Writing 36 [ more...]
      • Common Errors in Business Writing 37 [ more...] + video grammar lessons
      • Common Errors in Business Writing 38 [ more...] + video grammar lessons
      • Common Errors in Business Writing 39 [ more...] + video grammar lessons
      • Common Errors in Business Writing 40 [ more...] + video grammar lessons
      • Common Errors in Business Writing 41 [ more...] + video grammar lessons
      • Common Errors in Business Writing 42 [ more...] + video grammar lessons
      • Common Errors in Business Writing 43 [ more...] + video grammar lessons
      • Common Errors in Business Writing 44 [ more...]
      • Common Errors in Business Writing 45 [ more...]
 
  • BUSINESS ENGLISH GRAMMAR AND USAGE TESTS
      • Business Grammar and Usage Test 1 [ more... ]
      • Business Grammar and Usage Test 2 [ more... ]
      • Business Grammar and Usage Test 3 [ more... ]
      • Business Grammar and Usage Test 4 [ more... ]
      • Business Grammar and Usage Test 5 [ more... ]
      • Business Grammar and Usage Test 6 [ more... ]
      • Business Grammar and Usage Test 7 [ more... ]
      • Business Grammar and Usage Test 8 [ more... ]
      • Business Grammar and Usage Test 9 [ more... ]
      • Business Grammar and Usage Test 10 [ more... ]
      • Business Grammar and Usage Test 11 [ more... ]
      • Business Grammar and Usage Test 12 [ more... ]
      • Business Grammar and Usage Test 13 [ more... ]
      • Business Grammar and Usage Test 14 [ more... ]
      • Business Grammar and Usage Test 15 [ more... ]
      • Business Grammar and Usage Test 16 [ more... ]
      • Business Grammar and Usage Test 17 [ more... ]
      • Business Grammar and Usage Test 18 [ more... ]
      • Business Grammar and Usage Test 19 [ more... ]
      • Business Grammar and Usage Test 20 [ more... ]
      • Business Grammar and Usage Test 21 [ more... ]
      • Business Grammar and Usage Test 22 [ more... ]
      • Business Grammar and Usage Test 23 [ more... ]
      • Business Grammar and Usage Test 24 [ more... ]
      • Business Grammar and Usage Test 25 [ more... ]
      • Business Grammar and Usage Test 26 [ more... ]
      • Business Grammar and Usage Test 27 [ more... ]
      • Business Grammar and Usage Test 28 [ more... ]
      • Business Grammar and Usage Test 29 [ more... ]
      • Business Grammar and Usage Test 30 [ more... ]
      • Business Grammar and Usage Test 31 [ more... ]
      • Business Grammar and Usage Test 32 [ more... ]
      • Business Grammar and Usage Test 33 [ more... ]
      • Business Grammar and Usage Test 34 [ more... ]
      • Business Grammar and Usage Test 35 [ more... ]
      • Business Grammar and Usage Test 36 [ more... ]
      • Business Grammar and Usage Test 37 [ more... ]
 
  • BUSINESS GRAMMAR TOPICS
      • Business Grammar: Reported Speech Part 1 [ more... ]
      • Business Grammar: Participle Clauses [ more... ]
      • Business Grammar: Adverbs of Degree [ more... ]
      • Business Grammar: Speculating About the Past and Present [ more... ]
      • Business Grammar: The Use of Articles (Part 2) [ more... ]
      • Business Grammar: Comparison of Adverbs and Nouns [ more... ]
      • Business Grammar: Countable vs Uncountable Nouns Part 1 [ more... ]
      • Business Grammar: Countable vs Uncountable Nouns Part 2 [ more... ]
      • Business Grammar: Conditional Sentences [ more... ]
      • Business Grammar: Misuse of the Passive Voice [ more... ]
      • Business Grammar: Noun + Preposition Combinations [ more... ]
      • Business Grammar: Confusing Verb Tenses [ more... ]
      • Business Grammar: Uses of the Present Simple Tense [ more... ]
      • Business Grammar: Expressing the Future [ more... ]
      • Business Grammar: Relative Clauses [ more... ]
      • Business Grammar: Using Common Phrasal Verbs [ more... ]
      • Business Grammar: Expressing Ability [ more... ]
      • Business Grammar: Type 1 Conditional Sentences [ more... ]
      • Business Grammar: Determiners (Some vs. Any) [ more... ]
      • Business Grammar: Present Simple vs. Present Continuous [ more... ]
      • Business Grammar: Active and Passive Voice in Business Writing [ more... ]
      • Business Grammar: The Future Perfect Tense [ more... ]
      • Business Grammar: The Past Perfect Tense [ more... ]
      • Business Grammar: Using the Gerund or Infinitive [ more... ]
      • Business Grammar: Adjective + Preposition Combinations [ more... ]
      • Business Grammar: Errors with Verb Tenses [ more... ]
      • Business Grammar: Expressing Possibility [ more... ]
      • Business Grammar: Subject-Verb Agreement [ more... ]
      • Business Grammar: Errors in Sentence Construction [ more... ]
      • Business Grammar: Modal Verbs - Expressing Obligation [ more... ]
      • Business Grammar: Usage of Phrasal Verbs [ more... ]
      • Business Grammar: Expressing Purpose and Result [ more... ]
      • Business Grammar: Past Simple and Continuous [ more... ]
      • Business Grammar: Errors with Linking Words and Phrases [ more... ]
      • Business Grammar: Expressing Degrees of Certainty [ more... ]
      • Business Grammar: Conditional Sentences [ more... ]
      • Business Grammar: Verb + Preposition Combinations [ more... ]
      • Business Grammar: Prepositions of Time and Place [ more... ]
      • Business Grammar: Adjectives vs. Adverbs [more... ]
      • Business Grammar: Articles [ more... ]
      • Business Grammar: Intensifiers [ more... ]
 
  • BUSINESS WRITING SKILLS TOPICS
      • Business Writing Skills: Analysis of Business Documents 1 [ more... ]
      • Business Writing Skills: Analysis of Business Documents 2 [ more... ]
      • Business Writing Skills: Analysis of Business Documents 3 [ more... ]
      • Business Writing Skills: Analysis of Business Documents 4 [ more... ]
      • Business Writing Skills: Analysis of Business Documents 5 [ more... ]
      • Business Writing Skills: Analysis of Business Documents 6 [ more... ]
      • Business Writing Skills: Analysis of Business Documents 7 [ more... ]
      • Business Writing Skills: Analysis of Business Documents 8 [ more... ]
      • Business Writing Skills: Analysis of Business Documents 9 [ more... ]
      • Business Writing Skills: Analysis of Business Documents 10 [ more... ]
      • Business Writing Skills: Parallel Form in Business Writing [ more... ]
      • Business Writing Skills: The Direct Approach to Giving Bad News [ more... ]
      • Business Writing Skills: Using Action Verbs in Business Documents [ more... ]
      • Business Writing Skills: Sequencing Ideas in Business Writing [ more... ]
      • Business Writing Skills: Writing Business Documents in Plain English [ more... ]
      • Business Writing Skills: Adding Supplmentary Details to Sentences [ more... ]
      • Business Writing Skills: A Guide to Writing Non-Sexist English [ more... ]
      • Business Writing Skills: Contrasting Tone in Internal Emails [ more... ]
      • Business Writing Skills: Adding Emphasis [ more... ]
      • Business Writing Skills: Giving Advice and Suggestions [ more... ]
      • Business Writing Skills: 10 Steps to Improve your Business Writing [ more... ]
      • Business Writing Skills: Coherence and Unity in Business Documents [ more... ]
      • Business Writing Skills: Using Linking Words and Phrases [ more... ]
      • Business Writing Skills: Using Vertical Lists in Business Documents [ more... ]
      • Business Writing Skills: Tone in Business Writing [ more... ]
      • Business Writing Skills: Avoiding Sexist Language [ more... ]
      • Business Writing Skills: Business Writing Style 1 [ more... ]
      • Business Writing Skills: Business Writing Style 2 [ more... ]
      • Business Writing Skills: Business Writing Style 3 [ more... ]
      • Business Writing Skills: Business Writing Punctuation Rules [ more... ]
      • Business Writing Skills: Considerate Writing [ more... ]
      • Business Writing Skills: Concise Writing - Eliminating Wordiness [ more... ]
      • Business Writing Skills: Business Writing Tips - Grammar and Style [ more... ]
      • Business Writing Skills: Writing Positive Business Documents [ more... ]
      • Business Writing Skills: Varying Sentence Length and Structure [ more... ]
      • Business Writing Skills: General Review [ more... ]
 
  • BUSINESS FUNCTIONS & FUNCTIONAL LANGUAGE
      • Standard Expressions for Ending Correspondence [ more... ]
      • Giving Advice and Suggestions [ more... ]
      • Using Standard Expressions [ more... ]
 
  • BUSINESS LETTERS
      • Business Letter Writing Basics / Letters of Enquiry/Requests + Replies [ more... ]
      • Starting and Finishing Business Letters, Emails and Memos [ more... ]
      • Replies to Letters of Complaint [ more... ]
      • Considerate Business Letters [ more... ]
      • Standard Expressions for Ending Business Letters [ more... ]
 
  • BUSINESS EMAILS & MEMOS
      • Email: Informing and Notifying [ more... ]
      • Internal Notices and Circulars [ more... ]
      • Contrasting Tone in Internal Emails [ more... ]
      • Writing Short Business Emails [ more... ]
      • Using Standard Expressions [ more... ]
      • Standard Expressions for Ending Business Letters [ more... ]
      • The Direct Approach to Giving Bad News [ more... ]
 
  • BUSINESS REPORTS & PROPOSALS
      • Writing Abstracts to Business Reports [ more... ]
      • Writing Introductions to Business Reports [ more... ]
      • Report Writing - Discussing the Findings [ more... ]
      • Writing Conclusions to Business Reports [ more... ]
 
  • BUSINESS MINUTES OF MEETINGS
      • Writing Minutes of Meetings 1 [ more... ]
      • Writing Minutes of Meetings 2 [ more... ]
 
  • BUSINESS INSTRUCTIONS
 
  • JOB HUNTING
      • Writing Employment Covering Letters and Resumes [ more... ]
 
 


BUSINESS SPEAKING AND LISTENING

 
  • BUSINESS TELEPHONE TALK
    • Business Telephone Talk - Customer Service [ more... ]
    • Business Telephone Talk - Dealing with Persistent Callers [ more... ]
    • Business Telephone Talk - Checking Back and Confirming [ more... ]
    • Business Telephone Talk - Chasing up Orders [ more...]
    • Business Telephone Talk - Making Business Appointments [ more... ]
    • Business Telephone Talk - Finalising Agreements [ more... ]
    • Business Telephone Talk - Placing Orders [ more... ]
    • Business Telephone Talk - Handling Enquiries [ more... ]
    • Business Telephone Talk - Using Standard Phrases [ more... ]
    • Business Telephone Talk - Bad News: A Cancelation [ more... ]
    • Business Telephone Talk - Internal Calls [ more... ]
    • Business Telephone Talk - Passing on Messages [ more... ]
    • Business Telephone Talk - Good/Bad Customer Service [ more... ]
    • Business Telephone Talk - When Someone is Unavailable [ more... ]
    • Business Telephone Talk - Controlling a Call [ more... ]
    • Business Telephone Talk - Internal vs. External Calls [ more... ]
    • Business Telephone Talk - Making Business Calls (podcast lesson ) [ more... ]
    • Business Telephone Talk - Requesting Information (podcast lesson ) [ more... ]
    • Business Telephone Talk - Speaking to the Boss (podcast lesson ) [ more... ]
    • Business Telephone Talk - Sales Techniques (podcast lesson ) [ more... ]
    • Business Telephone Talk - Buying Time (podcast lesson ) [ more... ]
    • Business Telephone Talk - Chasing up Payments (podcast lesson ) [ more... ]
    • Business Telephone Talk - Taking Messages (podcast lesson ) [ more... ]
    • Business Telephone Talk - Cold Calls - Making Arrangements (podcast lesson ) [ more... ]
    • Business Telephone Talk - Asking For and Confirming Information (podcast lesson ) [ more... ]
    • Business Telephone Talk - Placing, Changing and Canceling Orders (podcast lesson ) [ more... ]
 
  • BUSINESS SMALL TALK
    • Business Small Talk 1 [ more... ]
    • Business Small Talk 3 [ more... ]
    • Business Small Talk 4 [ more... ]
    • Business Small Talk 5 [ more... ]
    • Business Small Talk 6 [ more... ]
    • Business Small Talk 7 [ more... ]
    • Business Small Talk 8 [ more... ]
    • Business Small Talk 9 [ more... ]
    • Business Small Talk 11 - Getting Acquainted [ more... ]
    • Business Small Talk 12 - Talking about Work (podcast lesson ) [ more... ]
    • Business Small Talk 13 - First Meetings (podcast lesson ) [ more... ]
    • Business Small Talk 14 - Discussing Attitude and Performance (podcast lesson ) [ more... ]
    • Business Small Talk 15 - Small Talk Before a Business Meeting (podcast lesson ) [ more... ]
    • Business Small Talk 16 - Talking about Your Company and Work [ more... ]
    • Business Small Talk 17 - Talking about Where you Live [ more... ]
    • Business Small Talk 18 - Switching Techniques [ more... ]
 
  • BUSINESS SPEAKING SKILLS (including for specific business situations)
    • Business Speaking Skills - Resolving Internal Conflicts ) [ more... ]
    • Business Speaking Skills - Making Comparisons ) [ more... ]
    • Business Speaking Skills - Talking About Your Work ) [ more... ]
    • Business Speaking Skills - Clarifying and Confirming Verbal Instructions ) [ more... ]
    • Business Speaking Skills - Entertaining Business Visitors in a Bar or Restaurant ) [ more... ]
    • Business Speaking Skills - Avoiding Communication Breakdown ) [ more... ]
    • Business Speaking Skills - Talking about Your Company and Work [ more... ]
    • Business Speaking Skills - Dealing with Hostile Situations ) [ more... ]
    • Business Speaking Skills - Making Persuasive Arguments [ more... ]
    • Business Speaking Skills - Being Assertive (podcast lesson ) [ more... ]
    • Business Speaking Skills - Communicating Action [ more... ]
    • Business Speaking Skills - Dealing with Angry Customers [ more... ]
    • Business Speaking Skills - Questioning Techniques (Direction of Communication) [ more... ]
    • Business Speaking Skills - Conversation Techniques [ more... ]
    • Business Speaking Skills - Rules for Customer Service [ more... ]
    • Business Speaking Skills - Welcoming Visitors [ more... ]
    • Business Speaking Skills - Tackling Problems [ more... ]
    • Business Speaking Skills - Expressing the Future and Future Probability [ more... ]
    • Business Speaking Skills - Giving Verbal Instructions [ more... ]
    • Business Speaking Skills - Handling Difficult Requests [ more... ]
    • Business Speaking Skills - Saying 'No' in the Right Way [ more... ]
    • Business Speaking Skills - Making Business Arrangements [ more... ]
    • Business Speaking Skills - Accepting and Refusing Business Invitations [ more... ]
    • Business Speaking Skills - Handling Complaints (podcast lesson ) [ more... ]
    • Business Speaking Skills - Questioning Techniques (podcast lesson ) [ more... ]
    • Business Speaking Skills - Sales Techniques (podcast lesson ) [ more... ]
    • Business Speaking Skills - Buying Time (podcast lesson ) [ more... ]
    • Business Speaking Skills - Chasing up Payments (podcast lesson ) [ more... ]
 
  • BUSINESS SPEAKING FUNCTIONS
    • Business Speaking Functions - Clarifying and Confirming Verbal Instructions ) [ more... ]
    • Business Speaking Functions - Asking For & Confirming Information (podcast lesson ) [ more... ]
    • Business Speaking Functions - Expressing Agreement and Disagreement [ more... ]
    • Business Speaking Functions - Offering [ more... ]
    • Business Speaking Functions - Checking Back and Confirming [ more... ]
    • Business Speaking Functions - Making Polite Requests [ more... ]
    • Business Speaking Functions - Giving Advice and Making Suggestions [ more... ]
    • Business Speaking Functions - Introducing [ more... ]
    • Business Speaking Functions - Saying 'No' [ more... ]
    • Business Speaking Functions - Accepting and Refusing [ more... ]
    • Business Speaking Functions - Saying Goodbye (podcast lesson ) [ more... ]
    • Business Speaking Functions - Querying Information (podcast lesson ) [ more... ]
    • Business Speaking Functions - Requesting Information (podcast lesson ) [ more... ]
    • Business Speaking Functions - Expressing Likes & Preferences (podcast lesson ) [ more... ]
 
  • BUSINESS MEETINGS
    • Business Meetings - Chairing a Business Meeting ) [ more... ]
    • Business Meetings - Discussing Business Proposals ) [ more... ]
    • Business Meetings - Making Plans ) [ more... ]
    • Business Meetings - Interrupting Effectively ) [ more... ]
    • Business Meetings - Avoiding Communication Breakdown ) [ more... ]
    • Business Meetings - Making Persuasive Arguments [ more... ]
    • Business Meetings - Communicating Action [ more... ]
    • Business Meetings - Making Suggestions [ more... ]
    • Business Meetings - Concluding a Meeting (podcast lesson) [ more... ]
    • Business Meetings - Keeping to the Point (podcast lesson ) [ more... ]
    • Business Meetings - Talking about Options (podcast lesson ) [ more... ]
    • Business Meetings - Reporting Back (podcast lesson ) [ more... ]
    • Business Meetings - Building an Argument Part 1 (podcast lesson ) [ more... ]
    • Business Meetings - Building an Argument Part 2 (podcast lesson ) [ more... ]
    • Business Meetings - Querying Information (podcast lesson ) [ more... ]
 
  • BUSINESS PRESENTATIONS
    • Business Presentations - Wrapping Up a Business Presentation (podcast lesson ) [ more... ]
    • Business Presentations - Signposting (podcast lesson ) [ more... ]
    • Business Presentations - Describing Graphs and Trends (podcast lesson ) [ more... ]
    • Business Presentations - Structuring a Business Presentation (podcast lesson ) [ more... ]
    • Business Presentations - Handling Questions with Authority (podcast lesson ) [ more... ]
 
  • BUSINESS NEGOTIATIONS
    • Business Negotiatons - Kicking Off and Stating your Position ) [ more... ]
    • Business Negotiations - Negotiating Agreements [ more... ]
    • Business Negotiations - General Skills 1 (podcast lesson ) [ more... ]
    • Business Negotiations - General Skills 2 (podcast lesson ) [ more... ]
    • Business Negotiations - General Skills 3 (podcast lesson ) [ more... ]
    • Business Negotiations - Concluding a Deal (podcast lesson ) [ more... ]
 
  • CUSTOMER SERVICE SKILLS
    • Customer Service - Dealing with Angry Customers [ more... ]
    • Customer Service - Customer Service by Telephone [ more... ]
    • Customer Service - Dealing with Persistent Callers [ more... ]
    • Customer Service - Rules for Customer Service [ more... ]
    • Customer Service - Handling Enquiries [ more... ]
    • Customer Service - Handling Difficult Requests [ more... ]
    • Customer Service - Bad News: A Cancelation [ more... ]
    • Customer Service - Good/Bad Customer Service [ more... ]
    • Customer Service - Handling Complaints (podcast lesson ) [ more... ]
 
  • SALES
    • Sales - Pitching a Sale: Elevator Speeches (podcast lesson ) [ more... ]
    • Sales - Cold Calls - Making Arrangements (podcast lesson ) [ more... ]
    • Sales - Pitching New Offers (podcast lesson ) [ more... ]
 
  • JOB HUNTING
    • Job Hunting - Enquiring about a Job by Telephone [ more... ]
    • Job Hunting - Being Interviewed for a Job [ more... ]
    • Job Hunting - Employment Interview Techniques (podcast lesson ) [ more... ]
 
  • BUSINESS SPEAKING PODCAST LESSONS
    • Business Speaking Skills - Resolving Internal Conflicts ) [ more... ]
    • Business Speaking Skills - Making Comparisons ) [ more... ]
    • Business Speaking Skills - Talking About Your Work ) [ more... ]
    • Business Meetings - Chairing a Business Meeting ) [ more... ]
    • Business Negotiations - Concluding a Deal (podcast lesson ) [ more... ]
    • Business Meetings - Discussing Business Proposals ) [ more... ]
    • Business Presentations - Handling Questions with Authority (podcast lesson ) [ more... ]
    • Sales - Pitching New Offers (podcast lesson ) [ more... ]
    • Business Small Talk 18 - Switching Techniques [ more... ]
    • Business Meetings - Making Plans ) [ more... ]
    • Business Small Talk 17 - Talking about Where you Live [ more... ]
    • Business Meetings - Interrupting Effectively ) [ more... ]
    • Business Telephone Talk - Placing, Changing and Canceling Orders (podcast lesson ) [ more... ]
    • Business Speaking Skills - Clarifying and Confirming Verbal Instructions ) [ more... ]
    • Business Negotiatons - Kicking Off and Stating your Position ) [ more... ]
    • Business Speaking Skills - Entertaining Business Visitors in a Bar or Restaurant ) [ more... ]
    • Business Presentations - Wrapping Up a Business Presentation (podcast lesson ) [ more... ]
    • Business Speaking Functions - Asking For & Confirming Information (podcast lesson ) [ more... ]
    • Business Speaking Skills - Avoiding Communication Breakdown ) [ more... ]
    • Business Speaking Skills - Talking about Your Company and Work [ more... ]
    • Business Speaking Skills - Dealing with Hostile Situations ) [ more... ]
    • Business Speaking Skills - Making Persuasive Arguments [ more... ]
    • Sales - Pitching a Sale: Elevator Speeches (podcast lesson ) [ more... ]
    • Business Small Talk 15 - Small Talk Before a Business Meeting (podcast lesson ) [ more... ]
    • Business Telephone Talk - Cold Calls - Making Arrangements (podcast lesson ) [ more... ]
    • Business Speaking Skills - Being Assertive (podcast lesson ) [ more... ]
    • Business Presentations - Structuring a Business Presenation (podcast lesson ) [ more... ]
    • Business Small Talk 14 - Discussing Attitude and Performance (podcast lesson ) [ more... ]
    • Business Speaking Skills - Communicating Action [ more... ]
    • Business Speaking Skills - Dealing with Angry Customers [ more... ]
    • Business Speaking Skills - Questioning Techniques (Direction of Communication) [ more... ]
    • Business Speaking Functions - Expressing Agreement and Disagreement [ more... ]
    • Business Small Talk 13 - First Meetings (podcast lesson ) [ more... ]
    • Business Telephone Talk - Taking Messages (podcast lesson ) [ more... ]
    • Business Meetings - Keeping to the Point (podcast lesson ) [ more... ]
    • Business Negotiations - General Skills 1 (podcast lesson ) [ more... ]
    • Business Negotiations - General Skills 2 (podcast lesson ) [ more... ]
    • Business Telephone Talk - Making Business Calls (podcast lesson ) [ more... ]
    • Saying Goodbye in Business Situations (podcast lesson ) [ more... ]
    • Business Meetings - Talking about Options (podcast lesson ) [ more... ]
    • Business Meetings - Reporting Back (podcast lesson ) [ more... ]
    • Business Presentations - Signposting (podcast lesson ) [ more... ]
    • Business Presentations - Describing Graphs and Trends (podcast lesson ) [ more... ]
    • Customer Service - Handling Complaints (podcast lesson ) [ more... ]
    • Questioning Techniques (podcast lesson ) [ more... ]
    • Business Meetings - Building an Argument Part 1 (podcast lesson ) [ more... ]
    • Business Meetings - Building an Argument Part 2 (podcast lesson ) [ more... ]
    • Business Meetings - Querying Information (podcast lesson ) [ more... ]
    • Business Small Talk - Talking about Work (podcast lesson ) [ more... ]
    • Business Telephone Talk - Requesting Information (podcast lesson ) [ more... ]
    • Business Telephone Talk - Speaking to the Boss (podcast lesson ) [ more... ]
    • Business Telephone Talk - Sales Techniques (podcast lesson ) [ more... ]
    • Business Negotiations - Negotiating Agreements (podcast lesson ) [ more... ]
    • Business Telephone Talk - Buying Time (podcast lesson ) [ more... ]
    • Expressing Likes, Dislikes and Preferences (podcast lesson ) [ more... ]
    • Business Telephone Talk - Chasing up Payments (podcast lesson ) [ more... ]
    • Job Hunting - Employment Interview Techniques (podcast lesson ) [ more... ]


BUSINESS/GENERAL READING AND LISTENING

    • Dollar Strengthens as Oil Price Falls [ more... ]
    • Money Can't Buy Happiness [ more... ] lower level
    • Women Relax Requirements [ more... ] lower level
    • Global Energy Needs "to Grow 50%" [ more... ]
    • Mobile Lies Lead to Divorce [ more... ] lower level
    • Stress Leads to Shopping [ more... ] lower level
    • Microsoft Demonstrates 'Touch' Windows [ more... ]
    • The Changing Face of India [ more... ]
    • Asian Countries Hit by Rice Shortage [ more... ]
    • Oil Price 'May Hit $200 a Barrel' [ more... ]
    • George Soros: Billionaire, Philanthropist and Author [ more... ]
    • IMF Slashes World Growth Forecast [ more... ]
    • Buffett Becomes World's Richest [ more... ]
    • Taiwan to Invest in Mainland Banks [ more... ]
    • Microsoft Wants to Purchase Yahoo [ more... ]
    • World Markets Lose $5.2 Trillion in January [ more... ]
    • China's Economy Smaller Then Was Thought [ more... ]
    • World's Cheapest Car Goes on Show [ more... ]
    • Housing Meltdown Hits US Economy [ more... ]
    • Spice Girls Have Still Got Girl Power [ more... ]
    • Microsoft Deal Values Facebook at $15 Billion [ more... ]
    • PetroChina is Worlds Top Company [ more... ]
    • Music File-Sharer Fined $222,000 [ more... ]
    • China's Richest Person is 26-year-old Woman [ more... ]
    • Indian Economy to Overtake the UK [ more... ]
    • Hong Kong Keeps Business as Usual [ more... ]
    • World Markets Falls on Credit Fears [ more... ]
    • China's Inflation Rises Sharply [ more... ]
    • Boeing Unveils Dreamliner Plane [ more... ]
    • Blackstone Buys Hilton for $26 Billion [ more... ]
    • US Shows Signs of Net Addiction [ more... ]
    • Billions Face Climate Change Risk [ more... ]
    • Shanghai: Creating a Global City [ more... ]
    • No Change in Global Piracy Rates [ more... ]
    • India's High Tech Industry Out of Workers [ more... ]
    • China Business Do's and Don'ts [ more... ]
    • Staff Believe Colleagues are Lazy [ more... ]
    • Macau Leads Las Vegas in Gambling [ more... ]
    • China Economic Growth Expected to Slow [ more... ]
    • Hong Kong Tutors Selling Sex Appeal [ more... ]
    • McDonald's Opens First Beijing Drive-through [ more... ]
    • Government Drops Sales Tax Plans [ more... ]
    • Stronger Yuan Worries Hong Kong [ more... ]
    • Chinese Tourists Shop Till They Drop [ more... ]
    • Has the Dotcom Boom Returned? [ more... ]
    • Profits Jump at China's Top Companies [ more... ]
    • Online Gambling Banned in the US [ more... ]
    • The Changing Face of Management [ more... ]
    • The Single Life for Career Women [ more... ]
    • 220 Million Dollar Typing Error [ more... ]
    • Retrain as a Feng Shui Master [ more... ]
    • Obsessed with a Whiter Skin [ more... ]
    • Chinese Seek Online Romance [ more... ]
    • Is Pronunciation so Important? [ more... ]
    • PC Threat to Marriage [ more... ]
    • Selecting the Right Employees [ more... ]
    • Hong Kong Staff are the Best [ more... ]
    • Good Communication at Work [ more... ]
    • Is the Customer Always Right? [ more... ]
    • Email Charging Plan to Beat Spam [ more... ]
    • Climate Change Warning [ more... ]
    • Mainland Mothers Give Birth in Hong Kong [ more... ]
    • Shortage of Women in Mainland China [ more... ]
    • China Encourages Movement to its Cities [ more... ]
    • Hong Kong's Underclass is Expanding Fast [ more... ]
    • New Guangzhou Airport Worries Hong Kong [ more... ]
    • China Comes Top of Mobile Phone League [ more... ]
    • Cosmetic Eyelid Surgery Becoming Popular in China [ more... ]
    • Poor English in Hong Kong Affecting Economic Growth [ more... ]
    • Social and Business Visits with Westerners [ more... ]
    • China Drives Regional Growth [ more... ]
    • Cultural Concerns When Meeting Westerners [ more... ]
    • Billionaire Status Loses Prestige [ more... ]
    • Amercian Attitudes and Practices [ more... ]
    • Spy Phones Become Popular [ more... ]
    • Local Demand Drives China's Economy [ more... ]
    • Cultural Awareness at Work [ more... ]
    • More Western Stores Open in China [ more... ]
    • Eating Disorders on the Rise in Hong Kong [ more... ]
    • China's New Rich Enjoy Luxury Lifestyle (part 1) [ more... ]
    • China's New Rich Enjoy Luxury Lifestyle (part 2) [ more... ]
    • Many Hurt in Property Slump [ more... ]
    • Workers Stop Taking Sick Leave [ more... ]
    • Chinese Tourists Flock to Hong Kong [ more... ]
    • Young Chinese Learn to Job Hop [ more... ]
    • Free Trade Agreement Signed [ more... ]
    • Culture in Business Communication [ more... ]
    • Jobless Rate Starts to Decline [ more... ]
    • Hub Role Needed for Territory [ more... ]
    • Airbus Unveil 'Superjumbo' Jet [ more... ]


BUSINESS VOCABULARY

    • The Language of Personal Banking [ more... ]
    • The Language of Internet Security [ more... ]
    • The Language of Shipping and Logistics [ more... ]
    • The Language of Computers [ more... ]
    • The Worldwide Credit Crunch [ more... ]
    • The Language Of Personal Investing and the Stock Market [ more... ]
    • Talking About Your Company [ more... ]
    • The Language of Human Resources [ more... ]
    • The Language of Trade [ more... ]
    • The Language of Currency and Exchange [ more... ]
    • Real Estate Vocabulary in Context [ more... ]
    • Everyday Office Vocabulary [ more... ]
    • The Language of Graphs [ more... ]
    • The Language of Sales and Retail [ more... ]
    • The Language of Production Part 1 [ more... ]
    • The Language of Production Part 2 [ more... ]
    • Basic Customer Service Vocabulary in Context [ more... ]
    • Basic Insurance Vocabulary in Context [ more... ]
    • Basic Banking Vocabulary in Context [ more... ]
    • Writing Numbers as Words [ more... ]
    • Learning New Vocabulary [ more... ]
    • British vs. American English [ more... ]
    • Economics and Finance Terms [ more... ]
    • Agreement and Disagreement [ more... ]
    • Understanding Banking Terms [ more... ]
    • Phrasal Verbs about Using Money [ more... ]
    • Banking and Financial Terms [ more... ]
    • Banking and Financial Terms [ more... ]
    • Employment Vocabulary [ more... ]
    • Understanding Business Jargon 1 [ more... ]
    • Understanding Business Jargon 2 [ more... ]
    • Business Idioms of Time [ more... ]
    • 'Work' Words and Phrases [ more... ]
    • Redundant Phrases in Business Documents [ more... ]
    • Understanding Phrasal Verbs [ more... ]
    • Growth and Time Metaphors [ more... ]
    • Prepositional Phrases/Idioms [ more... ]
    • Using Vague Language in Business Speaking [ more... ]
    • Understanding Financial Terms [ more... ]


GENERAL/BUSINESS ENGLISH TIPS

    • Unnecessary Verb-Noun Combinations [ more... ]
    • Confusing Pairs of Words [ more...]
    • Using Hyphens in Your Writing [ more...]
    • Using the International Alphabet [ more... ]
    • Participating in Business Meetings [ more...]
    • Differences Between British and American English [ more... ]
    • "A Little" vs "Little" vs "A Few" vs "Few" [ more...]
    • Use of Pronouns to Avoid Sexist Writing [ more...]
    • Problems with Prepositions [ more... ]
    • Using Capital Letters in Your Writing [ more...]
    • Improving Your Listening Comprehension [ more...]
    • Leaving Answerphone Messages [ more... ]
    • Cutting Out Wordy Phrases and Redundancy [ more...]
    • Three Common Punctuation Errors [ more...]
    • Leaving Telephone Messages [ more... ]
    • Common Errors with Verb + Infinitve/Gerund [ more...]
    • "Allow" vs "Permit" vs "Enable" vs "Let" [ more...]
    • Give Bad News Before Good News to Emphasise the Bad News [ more... ]
    • Using Parallel Structure in Business Writing [ more...]
    • Using Precise Active Verbs [ more...]
    • Guidelines for Choosing the Right Tone in Business Documents [ more... ]
    • Using Prepositions with Times and Dates [ more...]
    • Writing Good/Bad News Letters [ more...]
    • Using Understandable Words in your Business Documents [ more... ]
    • Using Prepositions of Place [ more...]
    • Using the Past Perfect Tense in Business Writing [ more...]
    • Developing your Vocabulary [ more... ]
    • Using Common Connectives [ more...]
    • Punctuating Vertical Lists [ more... ]
    • Differences Between British and American English [ more...]
    • Three Rules for Using Articles [ more...]
    • Making Polite Requests [ more...]
    • Achieving Emphasis in Business Writing [ more...]
    • "For " vs. "Since" vs. "Ago" [ more... ]
    • Leaving Business Answer Phone Messages [ more... ]
    • Avoid Using Unnecessary Words [ more... ]
    • Using Lists and Bullet Points [ more... ]
    • Five Commonly Confused Pairs of Words [ more... ]
    • Avoiding Weak Sentence Starts [ more... ]
    • Vertical Lists: Using Bullets or Numbers [ more... ]
    • Telephone Answering Tips [ more... ]
    • Avoiding Too Much Negative Language [ more... ]
    • Comparision of Adjectives [ more... ]
    • Getting the Most from your Dictionary [ more... ]
    • 25 Common Errors with Job Application Letters [ more... ]
    • Business English Tips [ more... ]
    • Improving your Listening [ more... ]
    • How to Give a Speech in English [ more... ]
    • Tips for Writing Effective Email [ more... ]
    • Developing your Vocabulary [ more... ]
    • Spelling Rules and Help [ more... ]
    • Tips for Editing your Business Documents [ more... ]
    • The 10 Classic Mistakes of Business Writing [ more... ]
    • Getting Native Speakers to Speak More Slowly on the Telephone [ more... ]
    • Checklist for Writing Effective Email [ more... ]
    • Speaking English on the Telephone [ more... ]
    • Study Skills to Improve your English [ more... ]
    • How to Become a Better Speaker [ more... ]
    • How to Improve your Pronunciation [ more... ]
    • Improve your English Through Reading [ more... ]
    • 12 Tips to Boost your Business Writing [ more... ]
    • Learning New Vocabulary [ more... ]
    • Improving your Listening [ more... ]
    • Choosing a Dictionary [ more... ]
    • Business Writing Advice [ more... ]
    • General Tips - How to Improve your English 1 [ more... ]


BULATS TEST PREPARATION

    • The Speaking Test - Interview Tips [ more... ]
    • The Speaking Test - Section Three [ more... ]
    • The Speaking Test - Section Two [ more... ]
    • Guidelines for the Speaking Test [ more... ]
    • Guidelines for the Writing Test [ more... ]
    • Standard Test / Listening Samples [ more... ]
    • Writing Test / Sample Answers and Grades/Reports [ more... ]
    • Writing Test / Sample Answers and Grades/Reports [ more... ]
    • Writing Test / Sample Answers and Grades/Reports [ more... ]
    • Writing Test / Sample Answers and Grades/Reports [ more... ]