Frequently Asked Questions

Please email The Language Key if you experience issues with Moodle such as accessing your account or other issues of a technical nature. Please submit your request to the Help Desk at

Moodle LMS is the world's most popular and most used learning management system.

The computer you access Moodle Cloud with should be of a reasonable specification, but you do not need the very latest and fastest in technology to do a Moodle course. Any PC or Mac from the past 3-5 years should be able to run the core software required. Moodle requires a computer with an internet connection that uses of one of the following web browsers:

  • Firefox 3 or later
  • Safari 3 or later
  • Google Chrome 4 or later
  • Opera 9 or later
  • MS Internet Explorer 9 or later

Using these browsers will minimize issues in Moodle.

(It has been noted on the Moodle website that Firefox tends to work best with Moodle. Firefox can be downloaded at Some courses may also require you to use the following players or browser players.

Some courses may also require you to use the following players or browser players.

Name Description
Adobe Acrobat Reader To view PDF files- Click here to download
Adobe Flash Player To view Flash content on websites- Click here to download
Quicktime Player To play Quicktime files- Click here to download
Real Media Player To play Real audio and video files- Click here to download
Windows Media Player To play a variety of media files, including Windows Media- Click here to download

Go to and log into Moodle at the top of the page using your course User ID and password (emailed to you by the course coordinator in your company).

Once logged in, you will be directed straight to the course you've been enrolled in.

When you have successfully logged in, you will see "You are logged in as" and a Logout link.

Can I log into my course using my mobile?

Yes, Moodle is now available on the Moodle Mobile app. Which you can download for free for Android from Google Play and for iOS from the Apple Store.

The app allows you to:

  • Browse the content of your course and download it so it is available even when offline
  • Receive instant notifications of messages and other events
  • Quickly find and contact other people in your course
  • Upload images, audio, videos and other files from your mobile device
  • Track your progress, mark tasks as complete and browse your learning plans
  • Post in forums.

Make sure you do not have CAPS lock selected.

Make sure you have typed in your User ID and password correctly.

If you have forgotten your password, refer to the email from the course coordinator in your company. If you can't find the email or would like to change your password, follow these instructions:

Go to and click on the link "Forgotten your username or password?" below the log in at the top of the page.

You will receive an email. Click on the link in the email to re-set your password. Follow the instructions regarding the length of the username or password and the type of characters, numerals, etc. you need to use.

One possible solution is to try resetting your course password (see instructions above). If you are still having problems with accessing your account, please email the Help Desk at

You can access your course content on Moodle anytime and at anywhere you have an internet connection.

The right-hand column of the Moodle Cloud screen is the content area. This is where your content will appear when you open a course. In the left-hand column you will see blocks. Blocks allow you to access Moodle settings and display information from parts of your course such as new forum posts and the calendar. Different blocks appear on different Moodle pages, although the Navigation and Settings blocks will always be at the top left.

Along with the links in your navigation block, you can use the expandable tab at the top left of the page to return to the home page or to a specific part of the course you are working in.

Click on the "-" icon at the top right of a block to hide its content.

Click on the icon "+" to display the content.

Click on the '<' item on the right of the block to move it to the left side of the screen.

Once a block is docked hover the mouse over it to display its content.

Use the undock this item to return the block to its normal position.

If you can't see the weeks / topics, you have probably clicked on the icon. To reveal all of the other weeks / topics you need to click on the icon which you will see in the right margin of the week / topic. You can also use the dropdown box underneath the displayed week / topic to jump to a hidden section.

All Moodle users have an editable profile where you can upload a photo and add additional details about yourself. As well as information displayed to other Moodle users, your profile includes a number of settings that affect how Moodle functions and how it is displayed to you.

  • Access your profile by clicking on your name in Moodle. (Your name is usually visible in the top right-hand corner or at the bottom of the page).
  • In the Settings block on the left, click Edit profile.
  • Edit the fields you wish to change. Include a picture by dragging it into the field, and you can list your interests as tags, which will link to other staff and students who have chosen the same tag.
  • Click Update profile at the bottom of the page.
  • You are able to change settings such as your Preferred Theme which controls how Moodle appears to you. Note: if you change this theme to MyMobile you will need to access Moodle via your mobile device to change this back to another theme.

The course consists of 6 modules with each module covering a different aspect of learning.

Each module includes detailed study notes in the form of a PowerPoint side presentation with integrated self-study exercises. After completing this, each student will have to complete a number of tasks in the forum as an individual and as part of a group. At the end of the final module, each participant will be required to complete a free-writing task based on our instructions.

Viewing slides Many of the slides include animations. Click the play button below the slide or just tap the slide to show the complete sequence of animations (one by one). You can only move to the next slide when you have viewed the whole slide.
Moving between slides Use the forward and back buttons to move between slides. You must complete the slides in sequence; you cannot jump forward or backwards more than one slide at a time.
Quizzes To gain a maximum score you need to complete all the quizzes. You are allowed two attempts to complete most of the quizzes. If you skip questions you will be penalized.
Exiting and re-starting presentation If you exit the presentation and re-enter at a later time, you will be prompted to re-start at the last slide you viewed.
Scoring system Your overall grade for the course will be made up of 1) your combined scores for all the quizzes, 2) complete viewing of all slides 3) the quality of your work and level of participation in the forums, and 4) the writing assignment in Module 6.

At various points in your course, you will see links to Forums, where you can write your own posts, and reply to those of others on the course. You will also be expected to work in groups and complete tasks through collaborating with others. You will be automatically assigned to your group.

In Moodle, there are discussion topics, threads and posts.

A forum is a container, which holds a number of topics. Topics are an original post, along with any replies it receives. These can be viewed as a 'thread' (see below). Posts are the individual messages that make up topics.

Create a topic

  • Enter the forum by clicking on the link on the course home page.
  • Click on Add a new discussion topic.
  • Fill in Subject and Message sections (all areas in red have to be filled in)
  • Click the Post to forum button

You will see a message: "Your Post was successfully added. You have 30 minutes to edit it if you want to make changes."

Reply to a topic

  • Go into the forum and click on the title of the discussion.
  • Click on Reply below and to the right of the post you want to reply to
  • Fill in the Message section and click Post to forum.

Email notification of posts

You will be automatically subscribed to discussion forums and will receive an email notification every time there is a new post. To unsubscribe from the forum, click on the 'envelope' icon on the right-hand side of the discussion thread.

Forums are useful places for receiving information, discussing topics with peers and for asking questions relating to your course. As with any form of communication, written, spoken or otherwise, it is important that you show respect to those you are conversing with. Also remember that it is more difficult to 'take something back' in written communication.

If a forum has been set up with optional subscription then you have to sign up to it to receive posts.

In a forum with optional or auto subscription you can choose which discussions to subscribe to by clicking the 'dot' icon to the right of the discussion. An envelope tells you are already subscribed.

When you reply to a post you will see a tickbox 'Discussion subscription'. It will already be ticked if you have chosen in your forum preferences to be subscribed to discussions you post in by default. If you have chosen not to subscribe to forum discussions by default, then you can tick this box to be notified of posts from this particular thread.

Click on your username in the top right hand corner and select Preferences, then Forum preferences. You can then select how you are subscribed to forums and how you receive the forum posts on email.

Please check your messaging preferences. Each student can setup his/her own preferences although by default all students are auto-subscribed to receive posts from the forum. Sign into your Moodle account and go to Administration Block and click My Profile Settings. Then click Messaging. Place a checkmark in all boxes in the "Email" column and then click Update Profile at bottom of page.

To upload an assignment. Go to the Assignment by using the Assignment link in the Activities block (usually located on the top left of the course homepage) or go to the week in which the Assignment is listed and select the assignment.

You will see an Upload a file option. Select Browse to find your file on your computer. Once you have selected the file you want to upload, select the Upload this file button.

When you are ready to do so, press the Send for marking button.

Use a Firefox browser. Uploading a file is generally very simple. If it didn't work, check the name of the file. It shouldn't have any punctuation in it: no commas, apostrophes, etc. Remove all punctuation by renaming the file and then try the upload again.

Your online trainer might have purposely kept future assignments hidden until that week arrives, to help students focus on current week only. If the trainer has indicated that the assignment is open and ready for the class to start submitting and you still cannot see the assignment on the course page, please contact your instructor to make the assignment available to students.

No matter where you want to paste- labels, weekly summaries, or resource / activity descriptions, you can use the "Paste from Word" icon in the HTML editor. It will remove all unnecessary formatting code from Microsoft Word. watch video tutorial

Last modified: Friday, 23 March 2018, 3:42 PM